Ratings based on 628 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Ar
Perfect location for US
Posted Sep 11, 2017
Pros: Room
Fast easy check in, all personnel were excellent, Breakfast was great and had a wide variety both days.
Comment from Hotel Management
Sep 12, 2017 by Guest Relations Manager, Hotel Management
Melissa, thank you for being our guest at La Quinta Inn & Suites Hot Springs. We are thrilled how much you enjoyed our location, our service, and that our exceptional breakfast offering was all you needed. We will share your positive feedback with the entire team and look forward to welcoming you back.
Sincerely,
Guest Relations Manager
Recommended
for Everyoneby A verified traveler from Kansas City Ks
Great price
Posted Sep 5, 2017Girls trip from KC to Hot Springs. Arrived at 1:30am the attendant was very nice and had us all ready.
The room was nice and up to date was very clean only bad comment I can say was the bed box that hides the under the bed was off and look bad.
Breakfast on the other hand was awesome. You had your choice from traditional waffles cereal yogur, sausage eggs bagels toast and the egg omelette that was just divine. Orange juice milk hot chocolate coffee apple juice water muffins bananas.
If I go back to Hot Springs I was staying here.
Comment from Hotel Management
Sep 6, 2017 by Guest Relations Manager, Hotel Management
Jannia, thank you for choosing La Quinta Inn & Suites Hot Springs for your girl’s trip. We are delighted to read you loved our affordable rates and complimentary delicious breakfast. It was our pleasure having you as our guest, and we look forward to welcoming you back soon.
Sincerely, Guest Relations Manager
by A verified traveler from Arkansas
Storm Weekend
Posted Sep 1, 2017
Pros: N/A
Cons: See above.
Location: Great location with plenty to do nearby.
Overall stay was okay but may have been affected by evacuees from Texas with pets. Was unaware of the pet friendly policy which made stay less pleasurable because of allergies. Also, Jacuzzi tub was regular tub. Booked room here because of desire for the large tub for anniversary Overall the entire stay was disappointing but okay. Also I was notified the price had increased after stay completed. Nice breakfast.
Comment from Hotel Management
Sep 4, 2017 by Guest Relations Manager, Hotel Management
Michael,
It was a pleasure to have you stay with us on your anniversary, however, we apologize for your disappointment described in your feedback. We are a pet friendly hotel, especially during a time of crisis such as this. We are happy to know you enjoyed our complimentary Bright Side breakfast, it is a great way to start your day! Having another opportunity to have you stay with us again would be our pleasure.
Thank you for your feedback.
Sincerely,
Guest Relations Manager
by A verified traveler
Pretty gross
Posted Aug 23, 2017The pictures are deceiving. It appears to be an older hotel that was possibly converted into a La Quinta. We stayed in the suite. There was loose tile in the bathroom and the main room (yes tile in the middle of the room for some reason). Various holes in the ceilings of multiple hallways. Some strange open vent system in the bathroom and strange smells. There was also what sounded like a TV that was blaring all night. We were on a top floor, corner unit and the sound wasn't coming from the neighboring room next to us and couldn't be heard in the hallway. I understand that there will be some sounds heard in a hotel but this was literally all night and into the morning.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for leaving us your feedback. We are sorry that you had disappointments while staying with us. We agree that there are areas within the hotel that are beginning to show some wear and tear. We have plans for renovations over the next several months. Additionally, please accept our apologies for the noise coming from other guests that affected your restful night sleep. We hope you will choose to stay with us again in the future where we may provide a more positive experience.
Recommended
for Everyoneby A verified traveler
Posted Aug 23, 2017
Hotels normally don't allow animals. This hotel does and we're so accommodating to them. Water up front and treats for them. Great place to stay!
Comment from Hotel Management
Aug 24, 2017 by Guest Relations Manager, Hotel Management
It was a pleasure having you as our guest at the La Quinta Inn & Suites Hot Springs. We are glad to know you were impressed with most aspects of our hotel, especially with our pet-friendly feature. We look forward to being of your service again whenever your plan brings you our way!
Sincerely,
Guest Relations Manager
Recommended
for Everyoneby A verified traveler from Kennett, MO
Excellent all around
Posted Aug 21, 2017Great staff, clean rooms, good breakfast. Very happy with everything, plus, Expedia helped us with the room. Wonderful experience.
Comment from Hotel Management
Aug 22, 2017 by Manager, Hotel Management
Morgan, thank you for your glowing review of La Quinta Inn & Suites Hot Springs. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area.
Sincerely,
Guest Relations Manager
Recommended
for Everyoneby A verified traveler from Memphis, TN
Vacation in Hot Springs
Posted Aug 18, 2017Cons - Love the area: Restaurants, the Mall, the Movie Theater, Department Stores, (Ross & Wal-Mart) Kroger, and the best Dollar Tree Store I've ever seen are all right there in walking distance, if you like to walk. Hotel room was neat and clean, front desk staff were nice, especially Angie. Quick check in & check out. Great Location!
Pros - the hot breakfast was terrible: sausages looked liked they were from the day before & they were burnt, and the waffles & eggs were nasty,; we kept hearing dogs barking night & morning; and the people upstairs sounded like they were coming through the ceiling, you could hear every footstep they made and their squeaky floor when they walk.
Comment from Hotel Management
Aug 19, 2017 by Guest Relations Manager, Hotel Management
Joy, thank you for staying at La Quinta Inn & Suites Hot Springs on your vacations. We are glad you liked our convenient location and courteous service. I will be sure to share your compliments with my team, especially with Angie. However, I apologize for the inconvenience you experienced due to noise issues and that our food quality was not up to par. Be assured your comments will be reviewed with our Food & Beverage team. We hope to have the opportunity to make sure your next visit outstanding in every respect.
Sincerely,
Guest Relations Manager
Recommended
for Everyoneby A verified traveler
Very professional staffs
Posted Jul 18, 2017We usually stay at the Courtyard, but last weekend, the room was very pricey. We decided on La Quinta because it was a reasonable price. I am glad we did. . The staffs were tbe best!!. They were courteous and helpful. Our room was clean and comfortable. We also love that there was a full breakfast. Its was a great stay!
Comment from Hotel Management
Jul 19, 2017 by Guest Relations Manager, Hotel Management
Thank you for being our guest at La Quinta Inn & Suites Hot Springs. We are thrilled to know you were comfortable here and that our associates left you with a good impression of our hotel. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon!
Sincerely,
Guest Relations Manager
Recommended
for Everyoneby A verified traveler from Stonewall, LA
Great place not far. from bath houses
Posted Jul 11, 2017
Pros: Nice and clean looking, breakfast was also very good. Our room did have a slight odor when we first walked in, but disappeared shortly.
Cons: Maybe the odor could have been eliminated with air fresheners between occupancy.
Location: It was on the same highway as the bath houses only about 10 to 15 minutes away, numerous places to dine, shopping malls and Walmart (:>)
Great place which was not more than 10 minutes from downtown bath houses and plenty of places to eat all around.
Comment from Hotel Management
Jul 11, 2017 by Guest Relations Manager , Hotel Management
Thanks for the choosing to stay La Quinta Inn & Suites Hot Springs and for sharing your feedback. We are delighted to know our location was ideal for your needs and that you were impressed with all our offerings. We appreciate your observation and hope you will come and see us again soon.
Sincerely, Guest Relations Manager
Recommended
for Everyoneby A verified traveler from Illinois
Friendly place to stay
Posted Jul 10, 2017We enjoyed our stay at the Hot Springs LaQuinta. It was packed due to the holiday weekend but the staff and services were still outstanding. Comfortable rooms in a convenient location to the attractions of the town. We'd stay here again.
Comment from Hotel Management
Jul 11, 2017 by Guest Relations Manager , Hotel Management
Thanks for the perfect feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was such a pleasure hosting you at La Quinta Inn & Suites Hot Springs, and we look forward to welcoming you back soon.
Sincerely, Guest Relations Manager