Exterior

Reviews of Best Western Plus The Woodlands

2.5 out of 5
Best Western Plus The Woodlands
17081 Interstate 45 S, The Woodlands, TX

Reviews

7.8

Good

Rating 10 - Excellent. 301 out of 811 reviews" "
Rating 8 - Good. 275 out of 811 reviews" "
Rating 6 - Okay. 116 out of 811 reviews" "
Rating 4 - Poor. 70 out of 811 reviews" "
Rating 2 - Terrible. 49 out of 811 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Shannon, Houston

Na
Stayed 1 night in Apr 2024

10/10 Excellent

ROBERT

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and close to shopping
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ceara, Conroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Feb 2024

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean….
Stayed 1 night in Mar 2024
Response from GM on Apr 22, 2024
Thank you for leaving us a feedback regarding your recent stay. We take pride in providing a clean and comfortable space for all of our guests, so out team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Thank you for the 5-star review! We can’t wait to see you again.

10/10 Excellent

Kimberly

Business traveler
Liked: Amenities
Spacious room with all ammenities readily available. Breakfast was more than adequate and staff was kind.
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
We really appreciate you taking the time to share your experience with us. We glad you enjoyed the breakfast. We look forward to seeing you again soon.

4/10 Poor

Joan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pull out coach was lowest quality with a low end worn out matress and stains on couch cushions. We had to go down to the front desk to pick up a sheet, blanket and pillow that were not in the room so it could be utilized. The sheet was a flat sheet and not a fitted sheet. Also had to get towels ourselves from the front desk, 3 adults in the room but only 1 set of towels. No house keeping services were offered. A meal was dropped on floor of elevator and trampled on no one in the hotel cleaned it up until the next day although they were informed of the issue.will not stay again or recommend to others.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for taking the time to leave us a feedback regarding your stay with us last weekend. We are sorry you did not have a good experience. It looks like you had a privacy sign(do not disturb) sign on your door on Saturday, hence why the housekeeper was not able to offer the service but if you had called the front desk to request, we would be able to arrange the service for you.Please be informed that all of our king size bed rooms offer 2 sets of towels as we allow 2 adults and 2 children (under 12) in each room and if there's an extra adult, guests are required to pay an extra fee for each extra adult. Although, when you requested for blanket, bedding towels, our front desk did not hesitate to provide the items you requested.Again, we are sorry you did not have a good experience at our hotel. We will use this feedback to better serve our future guests.

4/10 Poor

Gabrielle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our sink didn’t work or turn on and the toilet didn’t flush.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
We are sorry about your experience. If any of our front desk staff is informed about the issue they would offer to take a look at the issue or offer to move our guests to another room. Again, we are sorry you did not have a good experience and we will use this feedback to better serve our future guests.

8/10 Good

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an inexpensive hotel stay, this was a really great place to stay. Very clean, very nice staff, and a good breakfast. I would give it 5 stars, but I could hear the highway noise through the windows and the floors were creaky. Otherwise, I really liked my stay here.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Thank you for taking your time to leave us a feedback. We love to hear how you enjoyed your stay and we are sorry about the noise from the highway. We will look forward to your next visit.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Mar 20, 2024
We are so grateful for your 5-star review. Thank you for sharing your rating with us and the community.

2/10 Terrible

Ernest

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rubi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness. Always our first option whenever we visit conroe.
Stayed 1 night in Dec 2023
Response from GM on Feb 28, 2024
Thank you for your feedback. Guests like you are motivating all of our staff to do better each day. We hope to see you again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel
Nice, clean, and a great location
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Thank you for leaving us a feedback regarding your recent stay. We love to hear that you had a great stay and we are looking forward to seeing you again soon.

10/10 Excellent

Jazmari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Shelby

Traveled with partner
Liked: Cleanliness, staff & service
I would not stay here again. It was very noisy from the highway. They need to adjust the doors so they close quietly because there were doors slamming all night long. The sink didn’t shut off so it dripped. The toilet needed to be reattached to the floor because it rocked back and forth. Just felt for what I payed I expected a little nicer place.
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Thank you for taking the time to leave us a review. We are sorry to hear about your experience at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Wilda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Thank you for giving us 10/10. We hope you come back again soon.

10/10 Excellent

Reagan

Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Thank you for giving us 10/10. We hope you come back again soon.

10/10 Excellent

Amy Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel for me to stay in while visiting family. Was hesitant at first when I tried to check in and no one was there. But that was the only flaw. Breakfast was warm and good! The room was very clean and comfortable. I will definitely stay again on my next bisit
Stayed 3 nights in Nov 2023
Response from GM on Nov 19, 2023
Lovely to hear you enjoyed your stay at our property. We apologize for a little hiccup at the check-in. Some time, out staff have to step away to assist other guests or inspect rooms prior to our guests arrivals. Thank you for taking the time to leave us a review and we hope to see you again soon.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Response from GM on Nov 19, 2023
We always love to hear that our guests had a comfortable stay at our property. Thank you for your review, we hope to see you again.

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023

10/10 Excellent

Yaku

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 22, 2023
Thank you for giving us 10/10. We hope you come back again soon.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price, look forward to staying here again in future
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Thank you for taking the time to leave us a feedback from your stay. We love to hear that you had a great stay. Looking forward to seeing you on your next visit.

8/10 Good

adesola

Stayed 2 nights in Nov 2023

4/10 Poor

Ursula

Stayed 1 night in Oct 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 22, 2023
Thank you for giving us 10/10. We hope you come back again soon.

10/10 Excellent

ANN, LITTLETON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast stop off highway. Good for a night.Breakfast was great
Stayed 1 night in Oct 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds could use improved lighting for night. Also with the shrubbery around the property may be intended to block views of the surrounding businesses, it is not dense and very easy for people to walk through. Property was clean, but dated areas like the stairs and elevator were worn.
Stayed 3 nights in Oct 2023

8/10 Good

Luke

Traveled with partner
Good place to stay. No complaints. Maybe other than how hard it is to change the input on the TV
Stayed 1 night in Oct 2023

10/10 Excellent

Dora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again here BWP
I will most def. stay again. Will be booking again at the end of this month. I was very comfortable in this hotel. It was clean. The room was very clean. Very comfortable bed (even though I usually like to bring my feathery comforter to stay warm.) I wear earplugs to sleep better so I did not hear a thing. Staff was very friendly. Breakfast was good. McDonald's is a walking distance, a convenient store too. We will be booking here soon- Motocross race coming up. I will let my motocross families know this is a great hotel to stay. I recommend this place. ( and NO bugs, etc! )
Stayed 2 nights in Oct 2023
Response from GM on Oct 20, 2023
We sincerely appreciate you taking the time to share with us your experience at our property. On behalf of our entire team, thank you for allowing us to serve you. We are looking forward to your next trip to the area.

8/10 Good

Donnie

Business traveler
Liked: Cleanliness, staff & service
Sleepy
Everyone’s room door slams when they enter and leave their room. Which can be startling if you are trying to go to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service
The place was nice, we did have a toilet issue in the beginning. It was corrected quickly. Its hard to get here when doing a turn around from the main hwy. otherwise it was a good place.
Stayed 1 night in Sep 2023

10/10 Excellent

Olubukola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl, Centerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been good so far
Stayed 1 night in Sep 2023

10/10 Excellent

Virgil W

Stayed 1 night in Sep 2023

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer, Montgomery

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Aug 2023

10/10 Excellent

Camille

Stayed 1 night in Aug 2023

10/10 Excellent

Norelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Maurice

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found roached dead and crawling in the current room we had and even the new room that they gave to us.
Stayed 1 night in Jul 2023

10/10 Excellent

linda g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You just converted me to Best Western
The staff was helpful. This is my 2nd time to stay at this hotel and I like it. I'm a cancer patient n have had to come to Houston often. I've been using Hampton Inn, but the last straw was when they didn't clean the room for 4 day and only then cause I asked! Very tackey, I'm going to use the Best Western from now on. You clean the rooms every day and it is nicer than the Hampton Inn. Case closed!
Stayed 2 nights in Jul 2023
Response from GM on Jul 30, 2023
Thank you for taking the time to leave us a feedback about your recent stay at Best Western Plus the Woodlands. We love to hear that you had a great stay at our property. We take pride on our housekeeping service and will be sharing this feedback with our housekeeping team. We are looking forward to seeing you on your upcoming stay.

10/10 Excellent

vera

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023

8/10 Good

Brad

Stayed 1 night in Jul 2023

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good good very good
Stayed 2 nights in Jun 2023