Outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of Comfort Suites Northwest Houston at Beltway 8

2.5 out of 5
Comfort Suites Northwest Houston at Beltway 8
8155 North Sam Houston Parkway West, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 807 out of 1001 reviews" "
Rating 8 - Good. 135 out of 1001 reviews" "
Rating 6 - Okay. 28 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 2 nights in May 2024

10/10 Excellent

Jaclyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I expected especially since there was a major storm the day before we arrived. I will stay here again.
Stayed 2 nights in May 2024
Response from The Staff, on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jean Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property pool was smaller than i expected gym was great and it has free electric parking !! Amazing staff thank you
Stayed 4 nights in May 2024
Response from The Staff, on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet even right off the Beltway; staff friendly and accommodating.
Stayed 1 night in May 2024
Response from The Staff, on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space and rooms where nice bed was comfortable
Stayed 1 night in Mar 2024
Response from The Staff, on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Latravia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk was absolutely amazing his customer service was TOP TIER!!!..... The ladies came everyday to make sure my room was clean and that i had towels they also were very nice!!! Definitely will book again
Stayed 5 nights in May 2024
Response from The Staff, on May 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer property that is well kept. Friendly staff. Terrific breakfast.
Stayed 2 nights in May 2024
Response from The Staff; on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Casaundra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Followed procedures, treated everyone fairly, I even heard one of the attendants speaking with an upset customer and she handled it with grace.
Stayed 3 nights in May 2024
Response from The Staff, on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious room that had fridge and microwave. Great breakfast
Stayed 1 night in May 2024
Response from The Staff, on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Staff, on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from The Staff, on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

lichong, cupertino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clear, simple, good hot breakfast
Stayed 1 night in May 2024
Response from The Staff, on May 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel 3 nights. The first night was ok but from the second night and the third night we did not have any good night sleep. The AC was offset different and higher than the temperature was setting at the thermostats after midnight while we all were sleeping. We all got wet and called the operator at the hotel about that. They came and checked the thermostat but we had the same problem on the third night. I hope the hotel should fix this issue. Everything else was good .
Stayed 3 nights in Apr 2024
Response from The Staff, on May 6, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Toribia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Everything is fine
Stayed 3 nights in Apr 2024
Response from The Staff, on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Renae, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here, and I will likely be back. However this time when the deposit was chgd more than the $100 was taken so I'm hoping all of it gets put back.
Stayed 5 nights in Apr 2024
Response from The Staff, on May 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francisco

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Staff, on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keisha, LAS VEGAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just overall wonderful. The staff was friendly, property was always clean and smelled good, great customer service.
Stayed 1 night in Apr 2024
Response from The Staff, on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the facility it was clean and the customer service was great and very friendly people work there.
Stayed 2 nights in Apr 2024
Response from The Staff, on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keisha, LAS VEGAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing! Clean and clean smelling property! Just amazing. We are staying an extra night and I chose to just stay here.
Stayed 5 nights in Apr 2024
Response from The Staff, on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Umut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Apr 2024
Response from The Staff, on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet ,clean and comfortable. The staff was friendly and welcoming.
Stayed 1 night in Apr 2024
Response from The Staff, on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from The Staff, on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hanul

Stayed 1 night in Apr 2024
Response from The Staff, on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

michelle

Business traveler
This hotel was inexpensive, clean, in a decent area of Houston. The staff has been very nice. I’ve found my new place to stay not far from IAH.
Stayed 2 nights in Apr 2024
Response from The Staff, on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very unwalkable industrial area. But clean and updated suites.
Stayed 2 nights in Apr 2024
Response from The Staff, on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Me

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024
Response from The staff, on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family with 3 small children and stayed 5 nights. It was clean, quiet and accommodating for what we needed. Only complaint was the shower head accompanied with high water pressure actually hurt. Breakfast was the same every day, but not bad. Waffles, eggs, sausage, hashbrowns, cereal, etc.
Stayed 5 nights in Mar 2024
Response from The Staff, on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay very clean I’ll def go back
Stayed 3 nights in Mar 2024
Response from The Staff, on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Renae, Janesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay so much Im hopingvto get the best rate for my upcoming return in a few weeks. Close to shopping, restaurant options, highway etc. Room was clean, bed was comfy, & housekeeping checked on me during my 5day stay
Stayed 5 nights in Mar 2024
Response from The Staff, on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

mykeisha

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was great. Staff is amazing. My only downside is that my room did not get serviced on the last night! I went out that day and i saw housekeeping down the hall, only to come back to a dirty room.
Stayed 4 nights in Mar 2024
Response from The Staff, on Apr 2, 2024
We do apologize on your last night, we will strive to do better. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CYNTHIA

Traveled with family
Great place to stay. Quiet, convenient and roomy. Customer service was excellent!
Stayed 2 nights in Mar 2024
Response from The Staff, on Mar 31, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Timothy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms, safe, affordable, and will definitely be booking here each time to come to Houston!!💞
Stayed 2 nights in Mar 2024
Response from The Staff, on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Staff, on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cecilia

Stayed 2 nights in Mar 2024
Response from The Staff, on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from The staff. on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Brad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, food was good .
Stayed 1 night in Mar 2024
Response from The Staff. on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Hasan

Stayed 3 nights in Feb 2024
Response from The Staff, on Mar 23, 2024
Thank you for booking your stay with us.

10/10 Excellent

Katie, Contoocook

Stayed 1 night in Feb 2024
Response from The staff, on Mar 21, 2024
Thank you for booking your stay with us.

10/10 Excellent

Ignacio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay agint
Stayed 2 nights in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

William, Opelika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great. This is my fifth week in a row at the hotel, and I will keep coming back as long as price stays competitive
Stayed 4 nights in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, clean, clean!!!
I don't normally leave a review but...really Enjoyed a 4 night family trip stay here! Super clean and nice property. Staff were friendly and breakfast is great.
Stayed 4 nights in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

6/10 Okay

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Can’t see tv
If u get 2 queen beds one bed can barely see the tv
Stayed 2 nights in Feb 2024
Response from The Staff; on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Curry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and noisy
Stayed 1 night in Feb 2024
Response from The Staff, on Apr 8, 2024
We do apologize on your last stay, we will strive to do better. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

hoang

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. They even accommodated my request for a room away from the elevator.
Stayed 1 night in Feb 2024
Response from The staff on Mar 16, 2024
Thank you for your stay.

10/10 Excellent

Demarcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 2 nights in Jan 2024
Response from The staff on Mar 16, 2024
Thanks for booking your reservation with us.

2/10 Terrible

Rehan

Stayed 1 night in Jan 2024

10/10 Excellent

Katrin

Stayed 2 nights in Jan 2024
Response from The staff on Mar 16, 2024
Thanks for booking your reservation with us.