Sundeck

Reviews of Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 494 out of 1013 reviews" "
Rating 8 - Good. 255 out of 1013 reviews" "
Rating 6 - Okay. 113 out of 1013 reviews" "
Rating 4 - Poor. 78 out of 1013 reviews" "
Rating 2 - Terrible. 73 out of 1013 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Julian

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The door hinge on the closet was stuck i had to use alot of force to open it and the toilet wouldnt fill up it would just constantly drain itself and it eould be loud and on top of that the stains on the bed sheet were unbelievable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit rundown, not much to do within walking distance
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for its price
Stayed 1 night in Apr 2024

10/10 Excellent

todd norman

Liked: Cleanliness, staff & service
Property is a bit aged
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Todd, it's great to hear that you were able to experience the timeless charm of Hilton Houston Plaza/Medical Center. We're continually working on updates to enhance the overall guest experience. Thank you and we look forward to your next visit.

8/10 Good

Roy

Liked: Property conditions & facilities
Shuttle service is excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Michael, it is wonderful to know that your stay at Hilton Houston Plaza/Medical Center lived up to expectations. We're delighted you had a five-star experience and look forward to welcoming you back soon. Thank you for choosing us for your visit!

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 28, 2024
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 Excellent

Rolando

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Rolando, thank you for choosing Hilton Houston Plaza/Medical Center! We're thrilled to see your rating and are very grateful for your support. It’s our pleasure to deliver an exceptional experience, and we're looking forward to welcoming you back again.

10/10 Excellent

Reina, austin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. It was in and out since we were there for Medical appointments.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 Excellent

Roy

Business traveler
Liked: Amenities
Parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

8/10 Good

Terri

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to what I needed in Houston.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent transportation.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the suite I stayed in had a microwave, it would be perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 Okay

Jesselyn

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The parking costs extra and is very inconvenient. No paid for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

6/10 Okay

Mitchell, Baton Rouge

Traveled with family and small children, Traveled with family
It was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 Okay

Jesicka

Traveled with partner
Liked: Staff & service, amenities
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 28, 2024
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I took some lovely walks to Rice University some charming side streets.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 Okay

Natashia Monique

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 Excellent

Bridgett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 Good

Suzette

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Anthony, thank you for choosing the Hilton Houston Plaza/Medical Center and the positive rating you awarded us. We are eager to continually improve. We hope to welcome you back again soon.

10/10 Excellent

Chad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet as well as very close to the hospital district.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Chad, it's pleasing to note your appreciation for the serene ambiance and convenient location of Hilton Houston Plaza/Medical Center. Your positive feedback is valued, and we hope to welcome you back in the near future.

10/10 Excellent

Ismael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the 10th floor smelled like paint
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Ismael, thank you for your five-star review. It's unfortunate you experienced an unusual aroma on the 10th floor. The Hilton Houston Plaza/Medical Center is continually striving to enhance guest experiences, and your feedback will be taken into consideration for future improvements. We hope you'll choose to stay with us again on your next visit to Houston.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Mark, thank you for taking the time to rate Hilton Houston Plaza/Medical Center so highly on Expedia. We're thrilled to know that your stay with us met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Sara

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 20, 2024
Sara, we noticed your recent rating. We strive to provide exceptional experiences for all our guests, and would greatly appreciate any specific feedback or suggestions that can aid us in achieving this goal. Your insights are valuable to us and can help shape future stays.

10/10 Excellent

Kepp

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were on point with the customer service game. Really, really a good group of people working there.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Kepp, it's wonderful to hear that you had such a positive experience at Hilton Houston Plaza/Medical Center. We're pleased that our team members excelled in providing top-notch customer service. It's key participants like them who define our ethos of hospitality and service. We can't wait to welcome you back again in the future!

10/10 Excellent

Margaret

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like it there
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Margaret, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center was an enjoyable one. Our team takes great pride in providing our guests with an exceptional experience and we are delighted to hear your feedback. Looking forward to the opportunity to welcome you back soon.

10/10 Excellent

Jon, youngsville

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 29, 2024
Jon, it's wonderful to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We're pleased you had a stellar experience and we look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Michiyo

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
Michiyo, thank you for choosing Hilton Houston Plaza/Medical Center. The team is absolutely thrilled to know you enjoyed your stay. We anticipate your next visit eagerly. Until then, safe travels!

10/10 Excellent

Dana

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Dana, it's fantastic to see a perfect score for Hilton Houston Plaza/Medical Center! We're delighted you enjoyed your experience with us and hope you'll return on your next visit to the area. Safe travels until then!

10/10 Excellent

Kithia

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Kithia, we're thrilled to learn that you had a fantastic stay at the Hilton Houston Plaza/Medical Center. We're looking forward to welcoming you back in the future. Thank you for choosing us for your lodging needs.

10/10 Excellent

Jenna

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Jenna, it's heartening to know that your stay at the Hilton Houston Plaza/Medical Center met your expectations. We truly appreciate your generous rating and look forward to welcoming you back during your next trip to the city. Safe travels!

4/10 Poor

Deandre

overpriced for everything
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Deandre, we're sorry to hear that your perceived value for the services provided is not the same as our hotel's. Our pricing is structured to reflect the quality and wide range of services we offer. This structure changes as the market dictates and with the Houston Livestock Show and Rodeo taking place right now our hotel rates are elevated.We appreciate your feedback and look forward to having you with us again in the near future.

6/10 Okay

Mylasia L

Traveled with group, Traveled with partner
My room refrigerator was not working. We did not like that the balcony closed at 9pm.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Mylasia, we appreciate you sharing your experience with us. It seems there were concerns with the room amenities and the timings of our balcony area. These are important factors for guest satisfaction and we always strive to meet guest expectations. We have conveyed your feedback to the relevant parties for potential changes to these areas. Thank you for your review.

4/10 Poor

Korina

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 4, 2024
Korina, we noticed you left a rating and we're sorry to see it was lower than we both would have liked. Every guest experience is important to us and we sincerely want each stay to meet guest expectations. If you'd like to share any specifics about areas needing improvement, our team is eager to listen and work towards making future visits better. Your feedback is invaluable.

10/10 Excellent

Jackie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent except for fire alarm going off at 1:30 am due to cleaning of elevators.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Jackie, it's wonderful to hear that you had a positive experience at Hilton Houston Plaza/Medical Center. We regret that there was an unexpected alarm during your stay, as we understand it may have been an inconvenience. Your feedback concerning this is appreciated and it aids in refining our services. We admire your understanding, and hope you will join us again for a seamless and delightful stay.

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Waylon, thank you for your high rating of Hilton Houston Plaza/Medical Center. We're ecstatic to know we made your stay an enjoyable experience and we look forward to having the opportunity to host you again in the future.

2/10 Terrible

Edson

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Edson, we regret to hear that your experience didn't meet your expectations. It would be tremendously helpful if you could provide some details on what aspects you were unhappy with. We strive to ensure every guest enjoys their stay, so your feedback would be invaluable for improvements. Please consider sharing your experience with us directly.

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Shannon, it's delightful to know your experience at Hilton Houston Plaza/Medical Center was such a positive one. We would be thrilled to welcome you back any time. Thank you for choosing us.

6/10 Okay

Angela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, employees were very nice. The only problem was I reserved a room asking not to be higher than 4 th floor. I reserved a week in advance stressing this and at check in they put me on 10 th and they first tried to put me on the 17 th floor. I said no so they found me lower but not low enought.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Angela, it is good to know that you found our team members to be pleasant during your stay. We apologize for any inconvenience regarding the room allocation and understand the importance of addressing personal preferences. We will review our check-in procedures to ensure all guests' requests are handled more effectively. We hope to have another chance to serve you better in the future.

8/10 Good

Tiana

Liked: Staff & service, property conditions & facilities
Didn’t like that it was limited dining.
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 18, 2024
Tiana, thank you for sharing your thoughts. We acknowledge your point regarding the dining options, and rest assured, new initiatives are constantly being considered to amplify the guest experience. We hope that you still enjoyed your stay at Hilton Houston Plaza/Medical Center. Your opinions matter to us and we appreciate your feedback.

10/10 Excellent

Tamy, Inez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Texas Medical Center. Rooms clean and the staff are polite and very helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Tamy, thank you for your positive remarks about Hilton Houston Plaza/Medical Center. We're thrilled to learn you appreciated our clean rooms and found our team members to be helpful and cordial. We look forward to providing another wonderful stay on your next visit.

8/10 Good

Ronald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Ronald, thank you for taking the time to share your review. We're glad to hear that you had a generally positive stay at the Hilton Houston Plaza/Medical Center. Please don't hesitate to share any suggestions you might have that could help us to improve our service further. We hope to see you again soon.

10/10 Excellent

Jahaira

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 14, 2024
Jahaira, we're thrilled to learn you had a superb stay at the Hilton Houston Plaza/Medical Center. We aim to provide a top-notch experience and we're glad we exceeded your expectations. We're excited to welcome you back in the future.

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Paloma, it's great to see your five-star review of the Hilton Houston Plaza/Medical Center. We're delighted that you had an exceptional stay. We hope that your travels bring you back our way soon. Safe travels until we see you again!

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Only 4 blocks from Rice University. We were able to walk to my daughters dorm. We drove but walked 1 day since it was only 4 blocks with beautiful weather. Parking was a little tight driving a truck) but very convenient and safe. Restaurant on site was nice. We took advantage of the breakfast buffet for $20. Great selection on buffet with made to order omelets. Star was super friendly. We had the double beds suite. Loved the layout w 2 toilets. Rooftop bar was not open but we could see it from our room. Beds were very comfy. TV was not a smart TV but had cable. I would definite stay again.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Aurora, we are delighted to hear that the Hilton Houston Plaza/Medical Center's superb location was of great convenience for your visit to Rice University. It's wonderful to know that you found our parking to be secure, despite being a bit restrictive. Our on-site restaurant aims to offer a pleasant array of meals, and it's thrilling that you enjoyed the breakfast buffet. Your kind words regarding our friendly team members and comfortable suites truly made our day. We regret that the rooftop bar was not available, and apologize that the TV setup did not meet your expectations. Your eagerness to return invigorates us, and we're anxiously awaiting your next stay.