We selected this property because it had a great outdoor pool area with lots of lounges, umbrellas, waterfalls, pool and hot tub. I knew that we were going to be early so I called the day before to confirm that we could drop our luggage and have access to the pool. I was told that would not be a problem. Instead, once we got there, we were able to access our room so we went up to get our things settled. I came back to the reception area and asked where the pool was and was told it was closed and had been for a couple days. I had called the day before. I asked if we could at least use the hot tub and the lounge chairs, and was told no. We were very frustrated and spent the evening in our room. The hotel lobby area is huge but not a comfortable place to hang out and there is Nothing within walkable distance around the hotel. We opted to pick up a car the next morning and spent the next day away from the hotel. We paid a lot of money for hotel that we were not able to use the facilities.