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Reviews of America's Inn Sugarland Stafford

2 out of 5
America's Inn Sugarland Stafford
10552 Southwest Fwy, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 206 out of 985 reviews" "
Rating 8 - Good. 223 out of 985 reviews" "
Rating 6 - Okay. 225 out of 985 reviews" "
Rating 4 - Poor. 149 out of 985 reviews" "
Rating 2 - Terrible. 182 out of 985 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024

10/10 Excellent

Adeshina, Houston

Good
Stayed 3 nights in Apr 2024

10/10 Excellent

nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service
Stayed 1 night in Mar 2024

2/10 Terrible

JonTrice

Stayed 2 nights in Mar 2024

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024
Response from AJ on Mar 16, 2024
Thank you Chris for staying with us. We appreciate your input.

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities
N/a
Stayed 1 night in Mar 2024
Response from AJ on Mar 16, 2024
Thank you Nicole for staying with us. We appreciate your input.

6/10 Okay

Sam

Not bad
Stayed 3 nights in Mar 2024
Response from AJ on Mar 16, 2024
Sorry Sam we didn’t meet your expectations. If you can tell us what you didn’t like about your stay so we can address our staff. We appreciate your input.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Jared for staying with us. We appreciate your input.

10/10 Excellent

nicole

Traveled with family and small children
Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Nicole for staying with us. We appreciate your input.

10/10 Excellent

nicole

Traveled with family and small children
Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Nicole for staying with us. We appreciate your input.

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Nicole for staying with us. We appreciate your input.

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Nicole for staying with us. We appreciate your input.

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no issue's here, except I never see this breakfast they offer,lol. Either I'm late getting up or it's done before I come down. Check in is fast and easy. Nice and quiet. Staff is nice.
Stayed 1 night in Feb 2024
Response from AJ on Mar 16, 2024
Thank you Lawanda for staying with us. We appreciate your input.

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome!
Stayed 1 night in Jan 2024
Response from AJ on Mar 16, 2024
Thank you Amal for staying with us. We appreciate your input.

2/10 Terrible

Rashmitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roy, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

2/10 Terrible

Nazmeia

Stayed 4 nights in Dec 2023
Response from AJ on Mar 16, 2024
Sorry Nazmela we didn’t meet your expectations. If you can tell us what you didn’t like about your stay so we can address our staff. We appreciate your input.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thxs
Stayed 1 night in Dec 2023

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

TiAnna

Disliked: Cleanliness, property conditions & facilities
Roach infested, water leaking, thin walls & ceilings .
Stayed 3 nights in Dec 2023

2/10 Terrible

Brandon

Disliked: Property conditions & facilities
First room the tv was not working properly so I was moved to another room where the shower didn’t work and when I went to put on the heat the fire alarm went off. I was then moved to a third room where the ac unit did not work at all. I didn’t even bother switching rooms after that
Stayed 2 nights in Dec 2023

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

4/10 Poor

Marcus

Disliked: Cleanliness
A 2 to 3 star too many roaches in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet very quiet. Clean. Very good location to food stores resturants.
Stayed 1 night in Nov 2023

6/10 Okay

Ceantel

Stayed 1 night in Nov 2023

6/10 Okay

Joshua, Houston

Traveled with group
Liked: Staff & service
Roaches.
Stayed 1 night in Oct 2023
Response from aj on Oct 31, 2023
Sorry Joshua, We will address your concern to our staff.

2/10 Terrible

Dynisha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Poor quality, and unkept rooms the only clean part was the lobby area. Place should be condemned
Stayed 1 night in Oct 2023
Response from aj on Oct 31, 2023
Sorry Dynisha we didn't meet your expectations. We will address your concern with our staff and management.

10/10 Excellent

Josselyn

Stayed 1 night in Oct 2023
Response from aj on Oct 31, 2023
Than You Josselyn for staying with us. We appreciate your input.

6/10 Okay

Razak

I was given a smoking room instead of a non smoking, my room is directly next to d bin. Like when u open d door u are looking directly at the dirty that was piled up for car to come pick up ( rm 129)
Stayed 2 nights in Oct 2023
Response from aj on Oct 31, 2023
Sorry Razak we didn't meet your expectation. We will address your concern to our staff.

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thank You Cynthia for staying with us. We appreciate your input.

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly .I feel very comfortable staying here.
Stayed 1 night in Oct 2023
Response from aj on Oct 31, 2023
Thank you Amal for staying with us. We appreciate you input.

8/10 Good

Teneshia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys behind the desk were very nice room was clean as best as it could be. The door was not secure at the bottom. It had obviously been kicked in before or something. Pool was nice. Overall I would return but the door would have to be in proper condition
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Thank you Teneshia for staying with us. We will address your concern to our Staff. We appreciate your input.

2/10 Terrible

Prasad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dirty property. Not worth for saving few bucks. Better to go nearby other good options. Was feeling unsafe for the family.
Stayed 1 night in Sep 2023
Response from aj on Oct 31, 2023
Sorry Prasad we didn't meet your expectation. We will address your concern to our management.

6/10 Okay

Toccara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

TWILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was very nice. I enjoyed my stay and will be back soon.
Stayed 3 nights in Aug 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet, comfortable stay.
Stayed 4 nights in Aug 2023

8/10 Good

Carron

Stayed 1 night in Aug 2023

2/10 Terrible

Teri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything dirty and manager rude
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice night no bugs big room got to have coffee in the morning it was a very nice stay
Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management are helpful and professional thank you!
Stayed 1 night in Jul 2023
Response from aj on Jul 31, 2023
Thank You Denise for staying with us. We appreciate your input.

2/10 Terrible

Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed made me itchy
Stayed 1 night in Jul 2023

10/10 Excellent

Seferina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing friendly
Stayed 3 nights in Jul 2023
Response from aj on Jul 31, 2023
Thank you Seferina for staying with us. We appreciate you input.

10/10 Excellent

Rasheed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from aj on Jul 31, 2023
Thank you Rasheed for staying with us. We appreciate your input.

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from aj on Jul 31, 2023
Thank you Amal for staying with us. We appreciate your input.

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet, comfortable stay.
Stayed 4 nights in Jul 2023
Response from aj on Jul 31, 2023
Thank you Gilbert for staying with us. We appreciate your input.

2/10 Terrible

Arun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Amal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jay was amazing customer service. He makes my day everytime I book here .Thank you
Stayed 1 night in Jun 2023
Response from aj on Jul 31, 2023
Thank you Amal for staying with us. We appreciate your input.