Too many bandaids, unfriendly staff, dishonest pra
Posted Oct 26, 2016
We booked this hotel last minute due to a bad experience with Expedia so our options were limited. We chose this location because we thought it would be closer to the Spring, TX area and it really isn't at all. Actually, it isn't close to anything but the airport and Deerbrook Mall. We probably spent way more in gas than we should have just to get anywhere in the city. This was our fault for not recognizing the area.
When we arrived around 11am we were told that our room was a studio suite even though we had clearly booked the King Suite with pictures of a separate living room and bedroom. This was the only reason we chose this specific hotel. Even though I showed them online what we booked, they still charged us $40 to upgrade to that room. This is terrible customer service in my opinion. They blamed Expedia but still made me pay for the mix-up.
The manager was friendly as he had to provide us with a new TV to replace a broken one in the room and deliver fresh linens for the sleeper sofas in the living room. But I couldn't overlook the questionable cleanliness of the place. The hallway in front of the elevators on the main floor smelled like mildew, the hotel room walls were bare and scratched up, there was long-standing makeup on the bedroom curtains, the tiny bedroom closet smelled like animals, the parking lot was tight and very small, and most of the staff left a lot to be desired.
After our first night we were fully expecting maid service. I love coming ba