Exterior

Reviews of Holiday Inn Hou Energy Corridor Eldridge, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 576 reviews" "
Rating 8 - Good. 137 out of 576 reviews" "
Rating 6 - Okay. 42 out of 576 reviews" "
Rating 4 - Poor. 36 out of 576 reviews" "
Rating 2 - Terrible. 35 out of 576 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area. Also the newness and cleanliness of the hotel.
Stayed 1 night in Apr 2024
Response from Front desk manager, Alina on Apr 26, 2024
Dear Guest,Thank you for choosing to stay at Holiday Inn Energy Corridor and for sharing your positive feedback with us.We're thrilled to hear that you loved the area surrounding our hotel. We're also delighted that you found our hotel to be new and clean during your stay. Maintaining a fresh and tidy environment for our guests is a top priority, and we're pleased that this aspect of your experience met your expectations.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Warm regards,Alina AhadFront Desk ManagerHoliday Inn Energy Corridor

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel for the price!
Stayed 1 night in Apr 2024
Response from Alina (Front desk Manager) on Apr 15, 2024
Dear Guest,Thank you for choosing to stay with us at Holiday Inn Energy Corridor!We're delighted to hear that you found our hotel to be a great value for the price. Providing exceptional value and a comfortable stay for our guests is always our goal.We hope to have the pleasure of welcoming you back in the future!Warm regards,Alina AhadFront Desk ManagerHoliday Inn Energy Corridor

8/10 Good

Jon, Ballwin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to highway and restaurants
Stayed 5 nights in Mar 2024
Response from Alina (Front desk Manager) on Apr 2, 2024
Dear Guest,Thank you for sharing your recent experience at Holiday Inn Energy Corridor.We're thrilled to hear that you found our location convenient, with easy access to the highway and nearby restaurants. Providing convenience for our guests is a top priority for us.If there are any additional ways we can make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back to Holiday Inn soon.Best regards,Front Desk ManagerAlina

2/10 Terrible

William

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing against the staff, but this facilty seems to be managed to pinch pennies at the expense of customer inconvenience.
Stayed 1 night in Mar 2024
Response from Alina (Front desk Manager) on Apr 1, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and take your comments seriously.We're sorry to hear that you experienced inconvenience during your stay. Please know that it's never our intention to compromise the comfort or satisfaction of our guests. We'll review your feedback internally to ensure that we're providing the best possible experience for our guests.If there are any specific areas you believe need improvement, we'd be grateful for your insights. Our aim is to continually enhance our services and facilities to better serve you and all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Front Office Manager

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! The management is great!!
Stayed 1 night in Mar 2024
Response from Front desk manager, Alina on Mar 26, 2024
Dear Guest,We greatly appreciate your positive feedback about our management team. Thank you for your kind words!Looking forward to welcoming you back soon.Best regards,Front Desk Manager

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk manager, Alina on Mar 26, 2024
Dear Guest,We truly appreciate your glowing 5-star rating! Your feedback means a lot to us and motivates us to keep up the great work.Best regards,Front Office Manager

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Arman on Feb 14, 2024
Dear Alain,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had such a fantastic stay with us.It's our aim to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we were able to exceed your expectations. Your kind words about our staff, amenities, and cleanliness mean a lot to us, as we work hard to ensure every aspect of your stay is nothing short of perfect.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Arman Veretennikov

6/10 Okay

jeremy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sheets and pillow cases had a bad smell.
Stayed 3 nights in Jan 2024
Response from Erfan Sadeghi on Jan 22, 2024
Dear Jeremy, I'm sorry to hear about the issue with the sheets and pillowcases. Providing a comfortable and pleasant stay is important to us. We appreciate your feedback and apologize for any inconvenience caused. Our team will look into this matter promptly to address and resolve the odor concern. If there's anything else you'd like to share or if you have additional details, please feel free to let us know. We value your input and want to ensure a positive experience for our guests.Best regards,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Arman on Feb 14, 2024
Dear Julie,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had such a fantastic stay with us.It's our aim to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we were able to exceed your expectations. Your kind words about our staff, amenities, and cleanliness mean a lot to us, as we work hard to ensure every aspect of your stay is nothing short of perfect.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Arman Veretennikov

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Establishmebnt
The hotel staff was nice and friendly. The room was very good. The only issue in the room was the shower. It was either cold or hot. Service to the room was the trendy, if you need it we'll do it. Breakfast is not included in the room price.
Stayed 2 nights in Jan 2024
Response from Erfan Sadeghi on Jan 22, 2024
Dear David, Thank you for your positive comments about our staff and room. We apologize for the shower issue and appreciate your feedback. We'll address it promptly. Regarding room service, we'll work on improving the experience.While breakfast is not included, we value your input and continually review our offerings. We hope to welcome you back for an even better stay.

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, good hotel to stay at. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Erfan Sadeghi on Jan 22, 2024
Dear Alexander, I'm delighted to hear that you had a positive hotel experience! Your satisfaction is our priority.

6/10 Okay

Tim

Traveled with family
It was a hotel. Plain and simple. Breakfast was okay, good variety.
Stayed 1 night in Jan 2024
Response from arman on Feb 14, 2024
Dear Tim,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had such a fantastic stay with us.It's our aim to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we were able to exceed your expectations. Your kind words about our staff, amenities, and cleanliness mean a lot to us, as we work hard to ensure every aspect of your stay is nothing short of perfect.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Arman Veretennikov

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay but there's better out there
Clean, but no frills... A lot of the rooms are located very far from the elevator so if mobility is an issue ask at the front desk if they have anything close to the elevator.
Stayed 1 night in Dec 2023
Response from Arman on Feb 14, 2024
Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had such a fantastic stay with us.It's our aim to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we were able to exceed your expectations. Your kind words about our staff, amenities, and cleanliness mean a lot to us, as we work hard to ensure every aspect of your stay is nothing short of perfect.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Arman Veretennikov

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Arman on Feb 14, 2024
Dear Andrew,Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had such a fantastic stay with us.It's our aim to provide exceptional service and create memorable experiences for all our guests, and we're delighted to know that we were able to exceed your expectations. Your kind words about our staff, amenities, and cleanliness mean a lot to us, as we work hard to ensure every aspect of your stay is nothing short of perfect.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Arman Veretennikov

4/10 Poor

Robin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Susan

Traveled with family
Liked: Room comfort
Continental breakfast was not included because I use a third-party for my booking so I had to pay an additional $10 per person for a continental breakfast and my microwave in my room wasn’t working. I was told I had to wait till the next day for maintenance. However they never came to fix the microwave and management was rude. The desk clerk was nice, but the manager was rude.
Stayed 2 nights in Nov 2023
Response from Erfan Sadeghi on Dec 4, 2023
Thank you for sharing your feedback. I apologize for any confusion regarding the breakfast inclusion. Our reservation system allows guests to choose rates with or without breakfast, and it seems your reservation was made without breakfast included as per your selection. At Holiday Inn, we aim to provide options that cater to our guests' preferences. We appreciate your understanding and hope you had an enjoyable stay otherwise

8/10 Good

Ali, Crowley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and confortable
Stayed 2 nights in Oct 2023
Response from Giuliana Donoso on Nov 7, 2023
Dear AliThank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from Giuliana Donoso on Oct 25, 2023
Dear DavidThank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Michelle A

Liked: Cleanliness, property conditions & facilities
I like the way the staff greets and listened, to important detailed information. But, do not acknowledge the "True facts", about what was explained plus shown to the Assistant Manager; and they continued to proceed with their daily duties. However, this has been going on at every location of Businesses, that I know i am Owner. This has been a long time coming for the Real Owner, after going throught so much behind this "[One individual]" that wishes to be me.
Stayed 2 nights in Oct 2023
Response from Erfan Sadeghi on Nov 1, 2023
Dear MichelleWe feel so sorry that you are not happy with our AGM. Unfortunately we proceed with hotel policies and hotel standards. We love to explain to you always the same question. We love guest service.

4/10 Poor

HUGO

Disliked: Cleanliness, staff & service
I stayed for 5 days they never came to clean the room.
Stayed 4 nights in Oct 2023
Response from Giuliana Donoso on Oct 10, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from Giuliana Donoso on Oct 24, 2023
Dear Joseph Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Michael, Duvall

Business traveler
Liked: Staff & service
Standard hotel and amenities. Shower not so great. Key cards tend to stop working randomly.
Stayed 5 nights in Sep 2023
Response from Giuliana Donoso on Oct 6, 2023
Dear Michael Thank you for share your thoughts with us. Holiday day Inn Energy Corridor take your feedbacks seriously to improve our service for your future reservations.We hope you give us another chance to stay with us.

8/10 Good

Melanie

Stayed 3 nights in Sep 2023
Response from Giuliana Donoso on Oct 24, 2023
Dear MelanieThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

JAEGUE

Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Oct 6, 2023
Dear JaegueThank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything clean, comfy bed. The room was a perfect size. I didn't participate in the breakfast but was told it was $9. Should be included in stat.
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 27, 2023
Dear AmyThank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Missy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived during a system error. The front desk clerk was very professional regardless of how frustrated he must have been. When we finally got to our room there were a few issues which we relayed to the front desk (ie. Faucet loose, shower door stuck). They promptly switched us to another room. During our stay we learned that they are in the process of updating the whole place. So, everything will be new again, soon. We were there several days and had an opportunity to get to know the staff. They were all friendly, courteous and eager to please. We liked that it shared a parking lot with restaurants and a nail spa. We do plan to stay again when we return to the area.
Stayed 3 nights in Sep 2023
Response from Giuliana Donoso on Sep 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We work so hard to make our guest feel at home. We really appreciate every word. We look forward to seeing you again.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is good. I wish they offered free breakfast.
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Unfortunately our brand doesn't offer complimentary breakfast but if you request it at check in we can give you a better rate for the breakfast. We would love to see you again.

10/10 Excellent

Lisa, Hampton Bays

Liked: Cleanliness, staff & service, property conditions & facilities
I cannot say enough nice things about the staff at this hotel. My whole family will only stay there when we visit
Stayed 2 nights in Sep 2023
Response from Giuliana Donoso on Sep 15, 2023
Dear LisaThank you for your kind words. Our guests are always a priority and we love that Holiday Inn Energy Corridor was great place for your family. We can't wait to see you again.

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 13, 2023
Dear PeymanThank you for this 5/5. We are so glad that you enjoy your stay with us. We would love to serve you again

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 8, 2023
Dear PeymanThank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.

10/10 Excellent

Sreenivasa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 5, 2023
Dear SreenivasaThank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.

10/10 Excellent

Sreenivasa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Sep 5, 2023
Dear Mr. SreenivasaThank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.

10/10 Excellent

LANE, Shreveport

Stayed 1 night in Sep 2023
Response from Giuliana Donoso on Oct 6, 2023
Dear LaneThank you for taking the time to tell us about your experience at Holiday Inn HOU ENERGY CORRIDOR ELDRIDGE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy check in and check out. Sad that breakfast wasn’t complimentary but still a nice stay.
Stayed 1 night in Aug 2023
Response from Giuliana Donoso on Sep 1, 2023
Dear RachelThank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.

8/10 Good

Inge

Stayed 4 nights in Aug 2023
Response from Giuliana Donoso on Aug 28, 2023
Dear Guest Thank you for taking the time to share your experience with us. Your feedback helps and motivates us to improve our service for our guests. We look forward to seeing you again.

4/10 Poor

Verified traveler

Disliked: Staff & service
Do Not Stay Here!
Felt unsafe here. Commode and sink were both not working properly in the room. No bag for dirty clothes. This place is poorly maintained. Breakfast is not included in the price of the room. One table in the room was badly scratched up. When I walked in to check in, the clerk was just about to help me, but then an angry customer walked up and the clerk dropped me and started helping the other guy and it took quite a while to finish helping him. I had pre paid for the room, otherwise I would have walked out and gone to a much better place.
Stayed 1 night in Aug 2023
Response from Giuliana Donoso on Aug 25, 2023
Thank you for taking the time to share your experience with us. We deeply apologize for the inconveniences you encountered during your stay. Your feedback is crucial in helping us improve our services and facilities.We are genuinely sorry to hear about the issues you faced with the commode, sink, and the lack of a bag for dirty clothes in your room. We understand how frustrating this must have been and assure you that we are taking immediate steps to rectify these maintenance shortcomings.Regarding the breakfast, we apologize for any confusion. We understand that including breakfast in the room price is a common expectation, and we will review our policies to ensure our guests have a clear understanding of what is included in their stay.Your concerns about the scratched table and the incident with the clerk are also acknowledged. We deeply regret that your check-in experience was marred by this situation, and we will be revisiting our staff training to ensure such instances do not repeat themselves in the future.We truly appreciate your patience and understanding, especially as you had pre-paid for your room. We understand that your expectations were not met, and we are committed to making the necessary changes to provide a more comfortable and pleasant experience for our guests.We would love the opportunity to make things right. If you would consider giving us another chance, please reach out to us directly, and we will do our best to ensure your next stay is a positive one.Thank you once again for your feedback, and we hope to have the chance to welcome you back and provide you with the experience you deserve

10/10 Excellent

Federico Zolezzi

Stayed 1 night in Aug 2023
Response from Giuliana Donoso on Sep 5, 2023
Dear Mr. ZolezziThank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price. In house bar was not open when we were there on tuesday night.
Stayed 1 night in Aug 2023
Response from arman on Aug 9, 2023
Good day Dear Ray, thank you for your review. We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Sincerely Arman VeretennikovOperations Manager

8/10 Good

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended
Stayed 4 nights in Aug 2023
Response from arman on Aug 15, 2023
Dear Santana, thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Sincerely Arman VeretennikovManager

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from armand on Aug 5, 2023
Good day Dear Reginald ,thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Operations ManagerArman Veretennikov

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
I had a booking problem that was my mistake, Mauri took care of me and made it happen after I booked the wrong dates. This location was so helpful and pleasant.
Stayed 1 night in Jul 2023
Response from armand on Jul 24, 2023
Good day Dear Kimberly, thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Thank you very much to mention our employee Maui. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Operations ManagerArman Veretennikov

10/10 Excellent

Steve

Stayed 1 night in Jul 2023
Response from armand on Jul 24, 2023
Good day Dear Steve, thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Operations ManagerArman Veretennikov

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Weekend
Our stay was excellent. The staff was friendly. The beds were very comfortable. We have stayed at this location several times and will continue to utilize this location when in Houston.
Stayed 2 nights in Jul 2023
Response from armand on Jul 19, 2023
Dear Brenda, thank you for review. We're thrilled to hear that you had a great experience during your stay at our hotel. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, Arman VeretennikovOperations Manager.

10/10 Excellent

Melisa

Stayed 1 night in Jul 2023
Response from armand on Jul 15, 2023
Dear Melisa, thank you for feedback. We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Operations ManagerArman Veretennikov

10/10 Excellent

Kent, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place good location.
Stayed 3 nights in Jul 2023
Response from armand on Jul 11, 2023
Dear Kent, thank you for your feedback.We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Operations ManagerArman Veretennikov

8/10 Good

jeremy

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from armand on Jul 13, 2023
Dear Jeremy, thank you for your feedback. Thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You,Sincerely, Arman VeretennikovOperations Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding, staff, food, Room all can say is the best.....
Stayed 2 nights in Jul 2023
Response from armand on Jul 10, 2023
Dear Daniel, thank you for your review. thank you for sharing your positive feedback with us! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and creating a pleasant environment for our guests is our top priority, and we are delighted that we achieved this during your visit.Thank You.Sincerely, Arman VeretennikovOperations Manager.

4/10 Poor

Gilad

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from armand on Jul 11, 2023
Dear Gilad, thank you for your feedback.We're sorry to hear about your disappointing experience at our hotel. We take guest feedback seriously, and we apologize for any inconveniences you encountered during your stay. We value your feedback and hope to have another chance to provide you with a better experience in the future.Thank You,Sincerely, Operations ManagerArman Veretennikov

8/10 Good

Gregory

Stayed 1 night in Jul 2023
Response from armand on Jul 8, 2023
Dear Gregory, thank you for your feedback. We appreciate your review and are pleased to hear that you had a satisfactory experience at our hotel. We strive to provide consistent quality and excellent service to all our guests. We hope to have the opportunity to welcome you back on your next visit.Sincerely, Arman VeretennikovOperations Manager