Room not ready. King bed confirmed but not available. Fire alRm went off at 4 am and hotel had no employees to manage event. Elevators continued to work while fire alArms were active. Not good
Comment from Hotel Management
Nov 2, 2016 by Mark Noyes, General Manager of Hotel Derek, Hotel Management
Hey Jetsetter, thank you for taking a moment to share a review from your weekend stay at Hotel Derek. We hate that your stay was interrupted by the firm alarm in the wee hours of Sunday morning. Believe me, that’s not the parting impression we design for our guests, but please know that the alarm and other safety measures are put in place with you and your family’s safety in mind! When we learned that a guest had pulled the fire alarm as a prank (not at all funny) we thought it best to simply disarm the sirens and activate the elevators so everyone could get back to their rooms and get back to sleep, given the hour especially. We do apologize that this incident occurred and hope we’ll have the opportunity to welcome you back to Hotel Derek because had this not taken place we feel you would have experienced this property very differently. Give us a chance to welcome you back and do what we do so well!