Suite, 1 King Bed, City View | View from room
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Reviews of Hotel Derek

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 573 out of 2100 reviews" "
Rating 8 - Good. 356 out of 2100 reviews" "
Rating 6 - Okay. 365 out of 2100 reviews" "
Rating 4 - Poor. 349 out of 2100 reviews" "
Rating 2 - Terrible. 457 out of 2100 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Marvette

Traveled with partner
Disliked: Amenities
This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early
Stayed 3 nights in May 2024
Response from David on May 10, 2024
Thank you for your review, Marvette. Your concerns will be addressed.

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities
Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.
Stayed 2 nights in May 2024
Response from David on May 10, 2024
Thank you for your review, Robert. You concerns will be addressed.

4/10 Poor

Kelli

Traveled with family
Disliked: Amenities, property conditions & facilities
The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.
Stayed 2 nights in Apr 2024
Response from Dennis on May 6, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on Apr 29, 2024
Thank you for your review, Carlos. We're thrilled you enjoyed your stay!

2/10 Terrible

Yonathan

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
Stayed 1 night in Apr 2024
Response from David on Apr 28, 2024
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 Okay

khadra

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dennis on Apr 22, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Terrible

Dylan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on Apr 21, 2024
Thank you for your review, Dylan.

10/10 Excellent

Aric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on Apr 16, 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

10/10 Excellent

Oneisha

Stayed 3 nights in Apr 2024
Response from Dennis on May 6, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Great hotel . Value for what we paid .
Stayed 1 night in Jan 2024
Response from Dennis on Apr 15, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Poor

Hayes

Business traveler
Disliked: Amenities, property conditions & facilities
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Stayed 2 nights in Mar 2024
Response from David on Apr 14, 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 Excellent

Kariane

Stayed 2 nights in Mar 2024
Response from Dennis on Apr 13, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Candice

Stayed 1 night in Feb 2024
Response from Dennis on Apr 1, 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff!
Stayed 4 nights in Mar 2024
Response from Dennis on Mar 27, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Adisia

Stayed 2 nights in Mar 2024
Response from Dennis on Mar 21, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dennis on Mar 19, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend and would never use again!
Stayed 1 night in Mar 2024
Response from Dennis on Mar 19, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Morgan

Traveled with partner
Disliked: Cleanliness, amenities
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Stayed 1 night in Mar 2024
Response from Dennis on Mar 19, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Natalee

Business traveler
Disliked: Property conditions & facilities
Definitely not a 4 star. Poorly maintained and noisy.
Stayed 1 night in Mar 2024
Response from Dennis on Mar 14, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Terrible

Shanita

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Stayed 3 nights in Feb 2024
Response from Dennis on Mar 14, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from Dennis on Mar 10, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs. Rude management. Filthy hotel
Stayed 2 nights in Mar 2024
Response from Dennis on Mar 10, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Daniel

Business traveler
Disliked: Amenities, property conditions & facilities
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Stayed 2 nights in Mar 2024
Response from Dennis on Mar 10, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Stayed 1 night in Mar 2024

4/10 Poor

Slobodan

Stayed 2 nights in Mar 2024
Response from Dennis on Mar 11, 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2024
Response from Dennis on Apr 1, 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Marilyn

Stayed 2 nights in Mar 2024
Response from Dennis on Mar 27, 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Stayed 1 night in Mar 2024
Response from Lesia on Mar 8, 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 Okay

Mukarram

Rooms not as upgraded for the price being charged
Stayed 1 night in Feb 2024
Response from Dennis on Mar 5, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

samira

Business traveler
Liked: Cleanliness
Disliked: Amenities
Loved the decor.
Stayed 1 night in Feb 2024
Response from Dennis on Feb 27, 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Courtney

Traveled with partner
Disliked: Amenities, property conditions & facilities
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Stayed 1 night in Feb 2024
Response from Dennis on Feb 22, 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

2/10 Terrible

Vickie

Traveled with partner
Disliked: Cleanliness, amenities
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
Stayed 2 nights in Feb 2024
Response from Dennis on Feb 20, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

kelvin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dennis on Feb 20, 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Bryan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
Stayed 1 night in Feb 2024
Response from Dennis on Feb 20, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Britt

Stayed 2 nights in Feb 2024
Response from Dennis on Mar 20, 2024
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 Okay

Brandon

Disliked: Property conditions & facilities
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
Stayed 1 night in Feb 2024
Response from Corlesia on Feb 16, 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

Tristan

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dennis on Feb 14, 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Linda m

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioning was broken and the shower and the elevators didn’t work
Stayed 1 night in Feb 2024
Response from Dennis on Feb 13, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Keyona

Traveled with family
Disliked: Amenities
The front desk clerk was very informative , however i do believe he was trying to make some side $$. To park at the hotel you are staying at they wanted to charge $30 for self parking per night and $40 if you do valet. That's ridiculous. 2nd he also stated that i could opt for the for the $30 a night to be taken out of my deposit. Well that not true when i scanned the qr code it did not give me the option to do that. This hotel also sits at the corner of a busy intersection so it is very tricky to get in it. The elevators on the parking structures did not work so if you parked on a higher level you would have to walk down with your luggage and all. At first look room was clean but does not look anything like the pictures. The bath tube drained very slow so water builds up while you take a shower. The breakfast that is included in your stay it was alright but the short Hispanic female cashier is rude. You can not take your food upstairs to your room unless you want to pay for it. Check out day i see pimps and prostitutes in the lobby and in the restaurant. I did not see them when i came but Sunday morning i most definitely saw them. With all the problems Texas has with human trafficking they allow this to go on. Oh almost forgot they take out a fee for the pool and gym out of your deposit money even though i did not use those things nor did i ask about those things. I will be looking into that. Because that does not make since to me. So in my eyes 2 star. You have a clean bed.
Stayed 2 nights in Feb 2024
Response from Dennis on Feb 13, 2024
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alvin on Feb 12, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soonThank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Ymajahi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel reminds me of a low end Vegas hotel. There was a big sticky spot on the carpet and I’ve bumped my calf on the bed frame some many times I could barely walk. Staff was great.
Stayed 1 night in Feb 2024
Response from Dennis on Feb 10, 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon.

8/10 Good

JEREMY

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
not a bad option in Galeria area. hotel and rooms especially the bathrooms are showing their age but bar is good. cleaning so so.
Stayed 3 nights in Feb 2024
Response from Dennis on Feb 10, 2024
Hi Jeremy, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Good value, good stay
Hotel staff very accommodating.
Stayed 1 night in Feb 2024
Response from Dennis on Feb 7, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Billy

Disliked: Cleanliness, room comfort
Not worth the money!!!
Room was not up to standard, paid for sheets to be changed every day, & didn’t happen, at checkout had to ask for a receipt & glad I did because seen many unexpected charges… will not return!!!
Stayed 2 nights in Feb 2024
Response from Jamesha L on Feb 6, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations. We apologize for any miscommunication however we don't charge for stayover services its must be request an advance. We would love the opportunity to host you in the future.

4/10 Poor

adelina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not very helpful staff. Very run down conditions in rooms. Definitely only good because of location.
Stayed 1 night in Feb 2024
Response from Jamesha L on Feb 6, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

4/10 Poor

Ashley

Stayed 2 nights in Feb 2024
Response from Jamesha L on Feb 6, 2024
Thank you for your feedback.

4/10 Poor

Mandy

Disliked: Amenities, property conditions & facilities
Bad customer service no room service
Stayed 1 night in Jan 2024
Response from Jamesha L on Feb 3, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

Tawana

Liked: Cleanliness, property conditions & facilities
The only thing is that they should tell you when they will release the security deposit
Stayed 1 night in Jan 2024
Response from Jamesha L on Feb 3, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Jarvis, Houston

Liked: Cleanliness, property conditions & facilities
I had a nice stay
Stayed 1 night in Jan 2024
Response from Dennis on Jan 31, 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Danyal

Disliked: Cleanliness, property conditions & facilities
They never let us check in.
Stayed 1 night in Jan 2024
Response from Dennis on Jan 31, 2024
Hi Danyal,We apologize for any miscommunication however the hotel does not accept prepaid cards as a method of payment. We would love the opportunity to host you in the future.