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Reviews of Motel 6 Baytown, TX - Garth Rd

2 out of 5
Motel 6 Baytown, TX - Garth Rd
4911 Interstate 10 East, Baytown, TX

Reviews

6.6
Rating 10 - Excellent. 188 out of 683 reviews" "
Rating 8 - Good. 164 out of 683 reviews" "
Rating 6 - Okay. 102 out of 683 reviews" "
Rating 4 - Poor. 83 out of 683 reviews" "
Rating 2 - Terrible. 146 out of 683 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Traveled with partner
Disliked: Amenities, property conditions & facilities
Pool was green a lot of cops
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location but housekeeping never cleaned the room I. The 2 weeks I was there. They came by twice to deliver towels. Any other time I would have to go to the front desk to trade them in. The front desk were nice and kind but it seems their hands were tied.
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Paul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Kailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Kailyn,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elizabeth was great at check-in and trying to take care of our needs. The rooms were clean and updated. The property had great lighting for safety. The reason for lower rating was because of trouble we had adjusting television volume and turning on/off when not able to use remote (even after going to office for new batteries) and no adjustments on Insignia television. Also only ice machine was in the office.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Christy, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Gloria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 19, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Gord

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean, but no fridge or microwave. But I-10 is noisy all night.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Gord,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

haili

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches , no breakfast, noisy neighbors rude staff kicked out for seizure
Stayed 1 night in Jan 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 21, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Brandy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & quiet neighborhood
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi BrandyWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Mona

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights súper affordable and easy check in. Lots of restaurants close by and even walking distance
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 5, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Craig

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Convenient litlle noisy from freeway
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi Craig,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t clean the rooms on a daily.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Ever

Disliked: Cleanliness
There were small roaches in the room. One appear from behind the TV. Then I found 3 more whan I moved the bed.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Ever,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

haili

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
This hotel was absolute motherfucking trash. My boyfriend had a seizure and you know what they did. They kicked us out and did not even refund me. UNLAWFUL
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

haili

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was Disgusting. And the workers are worse. MY BF HAD A SEIZURE AND THEY KICKWD US OUT
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

haili

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Keri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Edwin

Liked: Staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Haili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Dirty place not recommended
The room was dirty Bed was dirty Shower was dirty and had hole Tv channels or the remote didnt work.
Stayed 10 nights in Dec 2023
Response from Nancy Y. on Jan 2, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Jose

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel
Worse place to stay. Room is terrible its all dirty the whole room. Bed shwets are all stained and dirty. Room had hole in the shower where the shower head is. I wanted a accessible room they didnt have any and thata cause they had rooms and that one they didnt have.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Haili

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander, Baytown

Liked: Cleanliness, amenities
My remote control didn't work
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Alexander,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Brooke

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and scary
First room had 8 long, black hairs inside the sheets and an adjoing door with a flimsy lock and no sign that it was adjoining. Second room reaked of smoke. Third room was not as bad but they let people smoke in same bldgs as "non-smoking" rooms so the whole place stinks. Outer areas were in bad need of repair and maintenance. My favorite was Mr. Ankle brace from the county that kept coming to the lobby. He lives there?? Never again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Jennifer,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was way to small had to leave the door open and hold the door open with my shoe so I didn’t hit my head on the door I’m 5’7 and 1/2 my aunt had issues with the size and she 5’0 ,
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Angel,We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Adrienna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Fay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property had very little lighting in the room There wad no fridge oricrowave
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 2023
Quick family visit. Very convenient by the freeway.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi MichaelThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Shawna

Liked: Cleanliness, staff & service
Att
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Shawna,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Carese

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a huge roach in my room
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Carese,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Elva

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty ice
The ice machine had snails in it We took the live snail to the clerk The shower curtain needs replacing The bathroom door does not close Room 123
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Elva,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

6/10 Okay

Arthur

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander, Baytown

Stayed 1 night in Oct 2023

4/10 Poor

Tammy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won't do this one again - lesson learned
Front desk staff was very polite and easy to work with. No issues there. The A/C worked and they are pet friendly. The room was a smoking room and it was tidy but nothing special. Only 1 channel worked on the T.V. There were roaches in the room. The neighbors were very "busy" all night with people coming and going. Our dog barked every time as she should to let us know so not a restful night. In addition to this during the night someone stole a bag from the back of our truck. It was a grocery store cooler bag with ice and beer in it but still just gives you an idea of what the environment is. If you need a cheap place and don't mind the risk. It was ok.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

deeshawna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and they they profile people make you pay then kick you out
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Deeshawna,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Thanh

Traveled with family
Disliked: Amenities, property conditions & facilities
No refrigerator, no amenity for guests! Not sound proof, we could hear guests talking next door!
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Thanh,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service,clean rooms & quite
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Sep 6, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Marc

Liked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

labrenesha kiana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This motel looks filthy and run down. As soon as i open the door i was met by a musty, mildew smell thay was unbearable. I had to xhanhe rooms. The next room covers was stained and looked like they wasnt washed. I never been to a hotel or motel that didnt have basic appliances like a microwave, iron and fridge. It definitely want worth saving a few dollars. EVERYTHING WAS HORRIBLE!!!!. except the 2nd shift lady. She was sweet
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Labrenesha Kiana,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Hilton

Liked: Staff & service, amenities
It's fair nothing's perfect
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Aug 16, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Chad

Traveled with family
Motel has roaches
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Chad, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Kicked us out because we had a jar of salsa verde break and it smelled. They assumed it was the dogs. And we haven't gotten our refund
Stayed 10 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Rachel,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Edward

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The $30 extra for the microwave and fridge raider and both did not work. The door stuck to where we had to kick and pull the door so hard it actually hurt our shoulder. We told the management and they just said that it’s under rent renovation and there’s nothing they can do about it. It did not look like the room was cleaned before we moved in for the week.
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Edward, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk girl was great!
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Dawn, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not what I expected.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 26, 2023
Hi Beverly,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

blanca

Liked: Cleanliness, staff & service
loved it so peaceful. and vert lighting
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 20, 2023
Hi Blanca, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6