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Reviews of Four Points by Sheraton Houston West

3.5 out of 5
Four Points by Sheraton Houston West
11191 Clay Rd, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 218 out of 406 reviews" "
Rating 8 - Good. 109 out of 406 reviews" "
Rating 6 - Okay. 34 out of 406 reviews" "
Rating 4 - Poor. 23 out of 406 reviews" "
Rating 2 - Terrible. 22 out of 406 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel does not have central air. It has window units. The interior design is appealing but being in Houston you could feel the humidity in the halls, elevator, and your room unless you kept the unit running all night. The staff was nice.
Stayed 1 night in May 2024

10/10 Excellent

Nur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant. Clean.
Stayed 1 night in Apr 2024

8/10 Good

Victoria

Stayed 1 night in Apr 2024

10/10 Excellent

Anderia

Traveled with partner
Missed my flight and check in time but they accommodated all my needs
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Quietness, professionalism and greetings
Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Traveled with family
Disliked: Amenities, property conditions & facilities
i didn’t like how the bathroom was very dirty but the staff at the front was very nice. the ice machines didn’t work on any floor so that was a bummer but other than that it was decent.
Stayed 1 night in Mar 2024

4/10 Poor

Michael Domingo

Disliked: Staff & service, property conditions & facilities
No ice and property looked run down. But was convenient to freeways.
Stayed 4 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yosef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, easy check in/out, very smooth and comfortable stay overall.
Stayed 2 nights in Mar 2024

4/10 Poor

Taylor

Stayed 1 night in Mar 2024

2/10 Terrible

Heather

Traveled with family
We drive 8 hours I just walked in to check in and was notified that my room was cx that no rooms were available
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
I killed a roach in my roòm. When i informed the front desk i was told they were aware and to grab a snack from the hotel store. I was flabbergasted. Other than that it was an average stay.
Stayed 5 nights in Feb 2024

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel the only downside is the noise from other guests due to the construction of the hotel. Otherwise it is a very good hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

6/10 Okay

Eileen, Concord

Business traveler
Liked: Cleanliness, staff & service
Cold breakfast and snarky kitchen attendant. Won't be coming back.
Stayed 2 nights in Feb 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, clean. My only complaint is that the water was not really hot.
Stayed 2 nights in Feb 2024

2/10 Terrible

christopher

Automobile stolen from the property
Stayed 2 nights in Feb 2024

8/10 Good

A

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Jehan

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay at the hotel. Shannon was great, and very accommodating as I had an early flight and helped get an early check in as well as a late checkout. Overall great experience, one thing I would mention is that the water is pretty cold, hot water doesn’t really work.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mitchell

Stayed 3 nights in Feb 2024

10/10 Excellent

Theodore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great, nice and quiet. Even the lobby was soothing, the cafeteria had plenty of outlets.
Stayed 4 nights in Jan 2024

6/10 Okay

Terrelle

Business traveler, Traveled with family
Liked: Staff & service
Too noisy at night from electrical system or air conditioner. Some areas need mopping and clean up old spills. Odor is unclean smelling.
Stayed 2 nights in Jan 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Karla

Traveled with family
Disliked: Staff & service, property conditions & facilities
TERRIBLE
This hotel is terrible. Pre covid it was SO good, we loved it. I thought it would be so much better once it was renovated, but no. When we arrived, no one was there to check us in. they had a sign out that said “have a seat we’ll be right with you”. Ok…finally someone came. We checked in, our room had 1 bed. I paid for 2 beds. Back downstairs we go. New room had an A/C unit SO LOUD, my kid couldn’t even sleep. Back downstairs we go. As I walk to the desk, a random kid with greasy hair comes up and stands beside me. “Can I help you?” Uhhh me: “oh you work here?!” He’s in jeans and a tshirt, no name tag, no professionalism, how was I supposed to know. So I tell him all about my room and he says “well it’s a lottery. I can’t guarantee you’ll get a quiet AC unit if I move too rooms. We get a lot of complaints about that.” WHAT! Ok…requested a move anyway. THANKFULLY this new room was good. But there were so many nuances w this hotel. The bathroom doors are missing nobs, and there’s a huge gap between the doors it offers NO privacy. The elevator looks like they cleaned it w the wrong cleaner and now has stains and streaks everywhere. And as I walked into it, the doors shut on me and it hurt! Like it didn’t sense me. It was odd. For $99 I guess I got what I paid for but I will never stay here ever again.
Knobs off
The huge gap between the 2 bathroom doors
Stayed 2 nights in Jan 2024

10/10 Excellent

Robin

Stayed 1 night in Jan 2024

10/10 Excellent

Dontra, Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Shannon and the staff at this location went over and beyond to ensure my stay was 5 star.
Stayed 1 night in Jan 2024

10/10 Excellent

Dontra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful, safe and located 13 miles from Houston city center. Conveniently located to restaurants, shopping and grocery stores. Highly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Roz

Liked: Cleanliness
Disliked: Staff & service
Very bad customer service, I had unwanted charges on my credit card, I had to follow up with them so many times. When asked why did you guys not call me to let me know any update. Manager is telling me that I’m busy. I said this charges are invalid and I’m busy too doesn’t mean you will take money and not return which you are suppose to
Stayed 1 night in Dec 2023

10/10 Excellent

Jalynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jalynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Yves

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a state of disrepair. Several of our group had to change rooms during our stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Ha

Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Stayed 2 nights in Jan 2024

2/10 Terrible

Raelyn

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible Experience
This was my first time staying at this hotel, and I visit Houston often. Upon check in, the lady at the front desk charged me double than what I was supposed to be charged. Not only that, when I walked into the room, the tv did not turn on, the heater didn’t work, and none of the room lights worked either. When I asked to switch rooms I was told no that someone was going to come out to fix the problem. I waited 4 hours and no one came. I called the front desk and was told I still couldn’t move rooms and had to wait for someone to come out. It took a total of 7 hours (9pm) until I was transferred to another room (different shift was working). I basically wasted my night stuck in a room where nothing worked. I still have not received my refund for the overcharge on my account.
Stayed 1 night in Jan 2024

8/10 Good

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jose

Stayed 3 nights in Dec 2023

2/10 Terrible

Sheldon

Stayed 1 night in Dec 2023

4/10 Poor

Natalia

Stayed 3 nights in Dec 2023

6/10 Okay

Kimberly

Traveled with family
Disliked: Property conditions & facilities
We stayed in the save room we stayed in for a previous trip and the shelf that needed repairs was still broken. I had reported that the last stay. It just need a screw. The complimentary breakfast looks good but ice cold potatoes, bacon biscuits. The scrambled eggs were barely warm
Stayed 1 night in Dec 2023

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Iya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Jesus, Houston

Liked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Chemmika

Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Bad breakfast service and counter service.
$10 for breakfast in busy Houston. Breakfast area was horrible, no selections, no fresh food, and depleted. After being charges $10 for it, I informed the counter lady that it wasn't worth the money and there was no food. Other guest asked for food alsi. She didnt care. Then Iasked for a receipt for the breakfast and she couldn't print one. Then she told me she would email me one, which she didn't. It was pitiful service.
Stayed 1 night in Nov 2023

4/10 Poor

Christopher

Traveled with family
Liked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
air Condition is noise
Stayed 4 nights in Oct 2023

4/10 Poor

Don

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed..
Picked four points by Sheraton due to the name. Ice machines don't work at all, body wash bottle was empty. Expected better AC, but the AC was so loud. Expected more than motel 6 or days inn.
Stayed 1 night in Oct 2023