Ratings based on 351 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 28, 2017
Pros: Location is very convenient .
Cons: Tv remote was worn out . We asked for another and we were told that they are all worn out . Bathroom is too small .
Better for business travelers than families. Restaurant and lobby decor is dated . Expanded metal panels look cheap .
5 out of 5
Recommended
for Everyone
by A verified traveler

Only reason I rated condition 3 was because renova

Posted Apr 11, 2017
Very nice staff when I checked in and when I called down for a late checkout very friendly and helpful. Room was very clean and bed, pillows and blanket were very confortable. AC worked great.
Comment from Hotel Management
Apr 11, 2017 by Operations Manager, Hotel Management
Thank you for taking the time to share your experience and for your kind words regarding our staff and newly renovated facilities! We hope to have the opportunity to serve you again in the near future when our multi-million dollar renovation is fully complete! Best Regards, Kayla Bensema Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 4, 2017
Would like to see the bar open longer and a better selection of beer.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Pa.

Room was too warm

Posted Feb 22, 2017
Pros: Price
Cons: Fix the AC.
Location: Location had only office buildings and nothing else You need a transportation to get to local food or shopping.
With the thermostat set at 65 the room was so warm you didn't need covers to sleep
Comment from Hotel Management
Feb 24, 2017 by Kayla Bensema, Hotel Management
Dear Bill, Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience. We apologize for the inconveniences during your stay and we will be sure to take the steps necessary to ensure that the temperature issue is corrected. Thank you again for your feedback and we hope you will consider staying with us again. Best Regards, Kayla Bensema Operation Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom has washlet system, which is very nice.

Posted Feb 18, 2017
Pros: Very close to my client's office.
Cons: It would be nice if the front staff members become more hospitable and service oriented. It seems they do the least required amount of work.
Location: I don't know much.
New Japanese restaurant is nice, but rather expensively priced.
Comment from Hotel Management
Feb 21, 2017 by Kayla Bensema, Hotel Management
Thank you for your review and for sharing your recent experience. We take all guest feedback into consideration and use it as a way to improve our facilities and services. We pride ourselves on our guest service experience and I sincerely apologize that we fell short this time. We hope to have another opportunity to serve you should your travels bring you back to our area. Best Regards, Kayla Bensema Operations Manager
5 out of 5
by Ian

Posted Feb 13, 2017 on Hotels
Clean and amazing room- employees very friendly and respectful
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Ian, Thank you for your review! I am very pleased to hear that you enjoyed our newly renovated rooms and that our staff was accommodating! We will most certainly share your comments with our employees! We hope that you continue to choose our property when travelling in the Woodbridge area so that we may continue to exceed your expectations! Best Regards, Kayla Bensema Operations Manager
5 out of 5
by Mark

Clean relaxing stay

Posted Feb 7, 2017 on Hotels
Very clean and enjoyablel
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Mark, Thank your for taking the time to comment on your recent stay! We pride ourselves on our commitment to cleanliness and service and I am pleased that you agree! We are very happy you enjoyed yourself during your stay and we hope to welcome you back again in the near future! Best Regards, Kayla Bensema Operations Manager
3 out of 5
by MITCHELL

Basics handled well with a touch of modern style

Posted Feb 6, 2017 on Hotels
Staff responded well to a noisy heater by placing me in a new room.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Mitchell, Thank you for taking the time to write about your recent experience. I sincerely apologize for the inconvenience you may have experienced during your stay. I am happy to hear that our staff was able to rectify the situation quickly for you. We hope to have another opportunity to serve you if your travels bring you back to our area. Best Regards, Kayla Bensema Operations Manager
2 out of 5
by Helena Maria

Bad pool. Not Heated at all.

Posted Jan 31, 2017 on Hotels
Pool was horrible. Room was cold and the pool was not heated like they stated. The whole point of me taking my kids was for the heated pool and there was none.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Helena, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the heat in the room and pool. I sincerely apologize for the inconveniences that you experienced. We would like you to know that we have shared your comments with our staff and we are currently making the necessary repairs. We hope to have another opportunity to serve you if your travels bring you back to our area in the future. Best Regards, Kayla Bensema Operations Manager
5 out of 5
by Edgar

Absolutely great for our needs & budget.

Posted Jan 9, 2017 on Hotels
My family (4 adults, 2 children in 2 rooms) have stayed in the hotel almost every January for the last 20 years due to a nearby yearly family reunion party. It was (almost) always a good experience. However, now under the APA's new ownership and recent renovations, this was GREAT. The BEST. Please don't raise your rates !
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Edgar, Thank you for continuing to choose APA Hotel Woodbridge as your home away from home during your family reunion! I am very pleased to hear that you and your family enjoyed your recent stay in our newly renovated guest rooms! We hope that you continue to choose our property and that we may provide many great travel experiences for you in the future! Sincerely, Kayla Bensema Operations Manager