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Reviews of The Empress Hotel

4 out of 5
The Empress Hotel
Central Promenade, Douglas, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 275 out of 703 reviews" "
Rating 8 - Good. 310 out of 703 reviews" "
Rating 6 - Okay. 75 out of 703 reviews" "
Rating 4 - Poor. 23 out of 703 reviews" "
Rating 2 - Terrible. 20 out of 703 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Melville

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff and lovely stay!
Stayed 3 nights in Apr 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals throughout the day were very good quality
Stayed 5 nights in Mar 2024

6/10 Okay

Pit Foong

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms not sound proof. Can hear next room when they shower. Property tired looking, needs updating. Room set up not functional- Tv on side of the bed , dressing table away from mirror . Room very small, not comfortable
Stayed 2 nights in Mar 2024

2/10 Terrible

Peter

Stayed 4 nights in Mar 2024

10/10 Excellent

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location along the promenade and close to the city centre. The hotel has very warm and friendly staff that make one very welcome upon check-in and throughout ones stay . It's a great location to base oneself while on the Isle of Man .
Stayed 4 nights in Mar 2024

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, easy access to everywhere we needed to go. Breakfast great and bar menu fantastic.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ms Elizabeth H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is quiet and located near the beach.
Stayed 4 nights in Feb 2024

8/10 Good

Susan

Traveled with family
Very clean, large family room. Breakfast good. Sadly lift out of service while we were there but managed stairs.
Stayed 2 nights in Jan 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice on the Prom
Second time staying at this hotel. It is quiet, safe, comfortable, and offers complimentary breakfast. I find this to be an excellent value hotel on the prom. One of the higher end styled ones. The onsite bar and restaurant are also excellent. I will stay here again in the future!
Stayed 1 night in Oct 2023

8/10 Good

Ann

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok stay
Stopped here on business for one night, my stay was ok and the staff we met were lovely. However we had a lot of high winds and heavy rain while there, my room was a seaview room on the third floor which was nicely decorated and comfy but the windows didnt seal in the frame correctly and the wind whistled through the frame all night, even the curtains moved with the force of the wind. I woke up in the morning to the window sill completely covered in rainwater which was running onto the floor. The wind issue also allowed the room to be quite cold even with the radiator on full. Breakfast was good with plenty of choice, we didnt have dinner in the hotel, instead we ate out at a local indian restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Empress IOW unacceptable standard
The room was freezing when I got to room 106. There were 2 radiators neither have been switched on. I tang the hotel before arrival to tell them my partner was disabled and health issues eg COPD. I said this again on check in. I said I would view the room. I turned the rads to full myself and told reception before I left. When I came back the room was still very cold with the curtains open. I had to request additional fan heating. This was then provided but all too late. As a result the bedsheets felt cold and damp when we got into bed. There was also some black mould in the bathroom. My partner is at risk of any fungal issues from black mould and this is not acceptable. In addition I had asked for. King sized bed when booking and in the notes attached to the booking I stated this. I want to have a response to see what you are going to do about this. Our stay was of unacceptable standard.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only Stopped for two nights but it was all you could want from a hotel, spotlessly clean, friendly staff and a cracking location.
Stayed 2 nights in Nov 2023

8/10 Good

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
A hotel I’ve used before for my work trips to the IOM, it’s always clean, the service is always good and the food available both for dinner and the breakfast is perfect for what I need and want. I think the value they offer is good and il continue to pick it as my choice when visiting.
Stayed 2 nights in Oct 2023

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample single room
My single room had ample space. Only the one night but was fine, good breakfast
Stayed 1 night in Oct 2023

8/10 Good

Ann-Marie Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service
We were in Room 157 and it was terribly noisy both from the kitchen/function room underneath to being able to hear everything being said and done in the neighbouring rooms. Terrible sleep. Such a shame as staff very accommodating and welcoming and hotel in a great position.
Stayed 3 nights in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hoteo
Stayed 10 nights in Oct 2023

8/10 Good

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very well placed comfortable hitel with very helpful staff.
Stayed 4 nights in Oct 2023

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location Very small room for 2 people
Stayed 4 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great stay with friendly and helpful staff. Excellent location with easy access to transport.
Stayed 5 nights in Oct 2023

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The catering and bar staff really friendly and helpful, but some of the reception staff could be more welcoming
Stayed 7 nights in Oct 2023

10/10 Excellent

Lynne Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at the Empress and would highly recommend. Staff very friendly and helpful, comfy beds and an excellent breakfast.
Stayed 4 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only there 1 night just to sleep. The staff were friendly but I was out of there before breakfast so I can't tell you anything more
Stayed 1 night in Sep 2023

8/10 Good

Ian Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the seafront and staff very helpful
Stayed 4 nights in Oct 2023

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding hotel and staff especially to sari who was delightful throughout our stay. Thank you so so much for an
Stayed 3 nights in Oct 2023

4/10 Poor

BARON-VAHL

Liked: Cleanliness, room comfort
Diner beware when getting food and drink at hotel!
I would NOT recommend anybody to eat in the restaurant. My experience may have been unusual but I doubt it. The starter was very good I had the Manx queenies but the main course the lamb shank was overcooked and the meat when knocked with the knife sounded as if I was hitting wood. I ordered a wine from the list and when it arrived it was awful after two sips from the glass the second to confirm that the taste was metallic and harsh not at all fruity I asked to see the wine list and found that the bottle provided was NOT that on the list! I asked why the bottle I was given was not the one ordered and eventually the manager came to the table and insisted that the wine was the same as I had ordered and I pointed out that the label was different and not from the producer listed. The manager then said that the supplier had assured him that the wine provided was of the same quality as the one I'd asked to drink. I told him to take the bottle away as it was not what I'd ordered. When the bill came I saw I was being charged for the wine I'd rejected at the price that was listed for the right wine. I refused to pay for the wine I'd taken two sips of and the bill was changed with the price for the wine which cost more than the two food courses combined taken off. I returned to the restaurant the next day, the Wednesday but only to have the starter. I ate in other restaurants and had good wine everywhere especially so in the Fig & Olive restaurant on the main shopping street in Douglas
Stayed 6 nights in Oct 2023

8/10 Good

alison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely seafront location
A lovely hotel right on the seafront of Douglas. My only problem with it is the parking is very restricted, either disc parking or free if you're lucky enough to get a free space.
Stayed 1 night in Oct 2023

6/10 Okay

Stephan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff very unhelpful; entire property evacuated because of 7 am fire alarm never explained. Room furnishings like a cheap dormitory room nothing special at all. Breakfast included was bland and greasy.
Stayed 4 nights in Sep 2023

4/10 Poor

Mario

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly not a well looked after hotel. Incredibly dirty windows (which on the outside is forgivable due to the sea, but they were dirty on the inside and the frame was disgusting) Old and very dated decor including a desk chair that crumbled as I sat on it - I found pieces of fabric on the floor and learned that the chair's bottom liner had disintegrated while I was out. Staff were actually lovely, especially the breakfast team, apart from one individual who sadly decided that politeness and decency were beneath him and spoke to me in a way that was completely unforgivable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very clean and tidy, friendly staff and a great location on the sea front.
Stayed 3 nights in Sep 2023

10/10 Excellent

frank

Stayed 6 nights in Sep 2023

10/10 Excellent

Teresa

Stayed 3 nights in Sep 2023

8/10 Good

Rog

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with a view at the front of the hotel was essential
Stayed 4 nights in Sep 2023

8/10 Good

Susan

Stayed 4 nights in Sep 2023

4/10 Poor

joseph

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Overall poor, would not stay here next time in IOM
Poor sound-proofing in room. We booked a sea view room which had a great view but the double glazing was poor sound-proofing and the traffic noise was very noticable, would suggest a back room if you dont mind the view. The room walls are very thin and I had to ask next door to turn the TV down at night. We ate in the resturant on one night and received poor service. After sitting down we received the menues in reasonable time but waited 20 mins and still no service. The room was only 20% full so no excuse for slow service. I had to go and fetch the waitress to take our order. We then waited 30 mins for the meal. The good was the bar area plenty of tables and seats, nice area to be in. The B/F was a good buffet and pleasent area to eat. Bar and B/F staff nice people. I would not stay at this hotel again.
Stayed 2 nights in Sep 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities
The breakfast operation ran like clockwork, and the food was exceptional. Whilst the bedrooms had modern furniture, the bathrooms were in need of attention, damaged window handles, poor plumbing and radiators still on, unable to turn off
Stayed 4 nights in Sep 2023

8/10 Good

Gary, Widnes

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023

6/10 Okay

Helena

Stayed 2 nights in Sep 2023

10/10 Excellent

Kim

Stayed 1 night in Sep 2023

8/10 Good

Peter

Stayed 4 nights in Aug 2023