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Reviews of Zeynep Sultan Hotel

3 out of 5
Zeynep Sultan Hotel
Zeynep Sultan Camii Sok No: 25, Sultanahmet, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 134 out of 248 reviews" "
Rating 8 - Good. 88 out of 248 reviews" "
Rating 6 - Okay. 16 out of 248 reviews" "
Rating 4 - Poor. 8 out of 248 reviews" "
Rating 2 - Terrible. 2 out of 248 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
As a single older woman traveling alone I appreciate the friendly, yet professional staff who were attentive and informed. I would highly recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Erol CELIK on Apr 25, 2024
Dear Mrs Susan, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We will always be happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Best regards, Erol CELIK

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to many attractions, the breakfast is great
Stayed 3 nights in Mar 2024
Response from Erol CELIK on Apr 1, 2024
Dear Eitan, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We will always be happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Best regards, Erol CELIK

10/10 Excellent

Ramiro

Stayed 5 nights in Mar 2024
Response from Erol CELIK on Mar 9, 2024
Draga Karmen, pozdrav iz Istanbula, gdje se susreću dva kontinenta. Jako nam je drago čitati vaše divne komentare. Dat ću sve od sebe za veliku sobu za vas za sljedeći posjet. Uvijek ćemo rado ugostiti Vas i Vašu obitelj u našem hotelu. Možemo se usredotočiti na naše klijente i brinuti se o njima kao i uvijek. Svi timovi marljivo rade kako bi se naši klijenti kod nas osjećali ugodno. Još jednom hvala što ste odvojili vrijeme da objavite svoj komentar. Radujemo se što ćemo vama i vašim prijateljima poželjeti dobrodošlicu u vašu zemlju što je prije moguće. Srdačan pozdrav, Erol CELIK

8/10 Good

Nasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location everything else accessible.
Stayed 3 nights in Nov 2023
Response from Erol CELIK on Nov 15, 2023
Dear Mr Nasir, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We will always be happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Best regards, Erol CELIK

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute room in the heart of Istanbul. It was cozy size but perfect for my solo travel. Rooftop breakfast area was a beautiful view and was delicious. Staff helped me arrange for transportation and having the mini bar was also a nice convenience.
Stayed 2 nights in Nov 2023
Response from Erol CELIK on Nov 6, 2023
Dear Jeremy, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We will always be happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Best regards, Erol CELIK

10/10 Excellent

Sasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just amazing. I had a kidney stone attack, and they helped me so quickly. Will visit Istanbul again, and will go to this hotel!!! Love it
Stayed 4 nights in Oct 2023
Response from Erol CELIK on Oct 11, 2023
Dear Sasa, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We will always be happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Best regards, Erol CELIK

8/10 Good

Phoebe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and helpful staff. As advertised, great location for all the tourist hotspots, would recommend.
Stayed 3 nights in Sep 2023
Response from Erol CELIK on Sep 18, 2023
Dear Phoebe , Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments.It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The terrace for breakfast and afternoon tea is wonderful – view of the Zeynep Sultan mosque directly adjoining and the Hagia Sophia behind it. Wonderful place to relax before/after spending time in a busy city. The very friendly staff made me feel very welcome and my stay was especially enjoyable.
Stayed 4 nights in Sep 2023
Response from Erol CELIK on Sep 13, 2023
Dear Mr Charles , Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments.It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two gentlemen at the desk were really helpful in making our visit a success. The guys at the Terrace were most polite and made us 3aged ladies feel special
Stayed 4 nights in Aug 2023
Response from Erol CELIK on Aug 30, 2023
Dear Mary, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments.It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

6/10 Okay

Shafiq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to main Tourist areas,Quiet and charming area.
Stayed 4 nights in Aug 2023
Response from Erol CELIK on Aug 21, 2023
Dear Shafiq, Greetings from Istanbul, where two continents meet. We are happy to read your comments.It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely local hotel
Very helpful service. Lovely clean room in central Istanbul. Substantial breakfast with lots of variety.
Stayed 3 nights in Aug 2023
Response from Erol CELIK on Aug 14, 2023
Dear Marie, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. We are always happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean room, really good AC, delicious breakfast, and the hotel is at the heart of Istanbul. They have transfers from the hotel to wherever you wanted to go. We will definitely come back!
Response from Erol CELIK on Aug 7, 2023
Dear Chris, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. We are always happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, Comfortable Stay, Close to Sights
We enjoyed our stay. The front desk attendant was very friendly and helpful. He recommended a local restaurant which was a BIG win! Housekeeping did a fantastic job providing a clean room. The breakfast area offers a restful area overlooking Hagia Sofia.
Stayed 1 night in Jul 2023
Response from Erol CELIK on Aug 1, 2023
Dear Mark, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. We are always happy to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff and room size . Web photos not reflecting the reality
Stayed 3 nights in Jul 2023
Response from Erol CELIK on Jul 12, 2023
Dear Mr Ali, Greetings from Istanbul, where two continents meet. We are not happy to read your unfair comments.We all did our best for you but you did your best not to have a good stay with us you have booked 2 triple room but came 10 person ? what kind of mentality you have I can not understand.You always say you are Muslim as we are but you don't behave as a Muslim.I think you are a member of the not happy club.have you ever heard the meaning of honesty ? We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your unfair comment. Erol CELIK

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are not welcoming. The rooms are small so the web photos are not reflecting the reality
Stayed 4 nights in Jul 2023
Response from Erol CELIK on Jul 12, 2023
Dear Mr Ali, Greetings from Istanbul, where two continents meet. We are not happy to read your unfair comments.We all did our best for you but you did your best not to have a good stay with us you have booked 2 triple room but came 10 person ? what kind of mentality you have I can not understand.You always say you are Muslim as we are but you don't behave as a Muslim.I think you are a member of the not happy club.have you ever heard the meaning of honesty ? We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your unfair comment. Erol CELIK

10/10 Excellent

Munaf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place definitely coming back
Stayed 4 nights in Jul 2023
Response from Erol CELIK on Jul 12, 2023
Dear Munaf, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

4/10 Poor

Nadienka

Traveled with family
Disliked: Property conditions & facilities
First, we got a smelly room with a broken air conditioning. They supposedly fixed the air conditioning and "open the windows" during the day for the wet smell. The third day we got a second room on the third floor, we discovered they turned off the AC during de day and manipulate the AC thermostat from the lobby. Horrible, the receptionists are rude, and they constantly asked us to wait for the AC technicians to come to fixed the AC. Overall, the property condition does not match the pictures on the Expedia website neither the reviews. We spent 6 nights there and I do not recommend nobody to stay at that hotel.
Stayed 6 nights in Jun 2023
Response from Erol CELIK on Jul 12, 2023
Dear Nadienka, Greetings from Istanbul, where two continents meet. We are not happy to read your unfair comments.We all did our best for you but you did your best not to have a good stay with us I think you are a member of the not happy club.have you ever heard the meaning of honesty ? We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your unfair comment. Erol CELIK

4/10 Poor

Ian

Disliked: Staff & service
The man who was the porter and breakfast attendant was terrible, we wanted to borrow 2 glasses for a drink in room and he said he woukd have to charge us !!! Also at breakfast he stood around watching everything you did,very of putting!!! He ruined our stay at the hotel.
Stayed 2 nights in Jun 2023
Response from Erol CELIK on Jun 29, 2023
Dear Ian, Greetings from Istanbul, where two continents meet. We are very happy to read your comments. I don't know how many days you stayed with us but I wish you can tell us this during your stay.We are so sorry for all what happened here in our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. Sincerely, Erol CELIK

10/10 Excellent

Gerardo

Stayed 3 nights in Jun 2023
Response from Erol CELIK on Jul 4, 2023
Dear Gerardo, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. It is always a pleasure for us to welcome you and your family to our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Erol CELIK on May 30, 2023
Dear Deirdre, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. It is always a pleasure for us to host you and your family in our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in May 2023
Response from Erol CELIK on May 25, 2023
Dear Paul, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. It is always a pleasure for us to host you and your family in our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Wida

Liked: Staff & service, amenities, property conditions & facilities
Great customer service.😊
Stayed 2 nights in Apr 2023
Response from Erol CELIK on Apr 30, 2023
Dear Wida, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. It is always a pleasure for us to host you and your family in our hotel. We can focus on our customers and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a GREAT location.
Stayed 4 nights in Mar 2023
Response from Erol CELIK on Apr 4, 2023
Dear David, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. it is always a pleasure for us to host you and your friends in our hotel. We can focus on our clients and take care of them as always. All teams work hard to make our clients feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends from your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ebru the front desk lady was a great host. She helped us booking tours, finding places, etc. I highly recommend this hotel. It is clean, the breakfast buffet is delicious, the rooms are big and comfortable and the location is central to main attractions. Great staff!
Stayed 1 night in Dec 2022
Response from Erol CELIK on Dec 19, 2022
Dear Sandra, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Shehla

Traveled with family
Liked: Cleanliness, staff & service, amenities
All attractions are close by.
Response from Erol CELIK on Dec 5, 2022
Dear Shehla, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel close to Hagia Sophie in the Blue mosque.
Stayed 2 nights in Sep 2022
Response from Erol CELIK on Dec 1, 2022
Dear Gwen, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near all the popular tourist sites. Just a few minutes walk for most of them. Close to many restaurants and public transport as well. It is a very convenient location. Hotel is clean and staffs are very helpful as well.
Stayed 2 nights in Nov 2022
Response from Erol CELIK on Nov 23, 2022
Dear Amanda Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

ALOK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near be Hagia Sophia is excellent. Great complementary breakfast. Room and bath and amenities were terrific and clean. Only issue was with wifi cutting in and out during our stay.
Response from Erol CELIK on Nov 16, 2022
Dear Alok Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments.We are sorry for the internet problem but it was common problem but now over no problem anymore :)). We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Maariyah

Stayed 5 nights in Oct 2022

10/10 Excellent

Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility and surroundings are in excellent shape. Staff service was exceptional. Cozy!
Stayed 1 night in Oct 2022
Response from Erol CELIK on Oct 17, 2022
Dear Salem, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Gilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel's location, nice décor, breakfast and appreciated the friendly and helpful staff (Ebru!)
Stayed 2 nights in Sep 2022
Response from Erol CELIK on Oct 3, 2022
Dear Gilda, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but small room.
Stayed 6 nights in Sep 2022
Response from Erol CELIK on Sep 30, 2022
Dear James, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Amrin

Liked: Cleanliness, staff & service
Good for short stay!
Terrace is beautiful, rooms are tiny, can’t even move. Staff are wonderful. Great location and perfect for short stays especially in istanbul as you’ll be out most of the day. Showers are great.
Stayed 3 nights in Sep 2022
Response from Erol CELIK on Sep 28, 2022
Dear Amrin, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Andrea, Oskaloosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent budget option near all the sights in Sultanahmet. Very friendly staff, nice clean room, comfortable bed, and great breakfast with a view. They also stored our luggage for us before and after we checked out so we could explore town. I would stay here again.
Stayed 1 night in Sep 2022
Response from Erol CELIK on Sep 27, 2022
Dear Andrea, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were absolutely delighted with our room. It was spacious, luxurious and clean. We had a lovely view of the terrace. It is perfectly located in the heart of all there is to see in Istanbul. Restaurants on your doorstep. We fully recommend this hotel. The staff are most friendly and the breakfasts are excellent!
Stayed 2 nights in Sep 2022
Response from Erol CELIK on Sep 17, 2022
Dear Mr James, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Ana

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Erol CELIK on Oct 17, 2022
Dear Ana, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

OMONIKE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. Erzin was amazing with giving directions and his funny jokes. The hotel is a perfect spot for local attractions and bazaars.
Stayed 7 nights in Aug 2022
Response from Erol CELIK on Aug 19, 2022
Dear Omnike Fam, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I have forwarded your kind words to my team. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

6/10 Okay

Nataly

Traveled with family
Liked: Staff & service
The hotel is in a very strategic area where you are close to everything. The staff mainly the boy and the girl (i’d say in their early-mid 20s) at the terrace during break are very helpful and nice to everyone. The rooms are very small you can barely fit a bag/two in there but sound proof. However, i have booked this hotel because of the ratings it got regarding cleanliness and unfortunately its not that clean. Bed sheets were stained when we areived,they didnt change them the entire , week, towels are not clean and we had to ask the receptionist to change them! One day we asked for rroom service and when we got back to the hotel nothing was done and it was a mess.
Stayed 7 nights in Jul 2022
Response from Erol CELIK on Aug 4, 2022
Dear Nataly, Greetings from Istanbul, where two continents meet. We are so sorry that you had such problem in our hotel as we give daily cleaning service for the room but you have put red lights(don't disturb ) so that how you expect them to clean your room as you said if the bed sheets is not clean why did not tell the reception ? did'nt you see anybody in hotel to ask help ? We are happy to read your comments.We can focus on our customers and take care of them as always. I have forwarded your kind words to my team. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. Sincerely, Erol CELIK

10/10 Excellent

Swee Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with several key sights well within walking distance. Friendly staff and clean well-kept rooms. There is a mosque nearby so light sleepers may be woken up in the morning. Overall excellent value for the price.
Stayed 3 nights in Jul 2022
Response from Erol CELIK on Jul 22, 2022
Dear Swee Tian, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I have forwarded your kind words to my team. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022
Response from Erol CELIK on Jul 6, 2022
Dear Sir or Madam, Greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I have forwarded your kind words to my team. All teams work hard to make our customers feel comfortable with us. Thank you again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Irune

Stayed 3 nights in Jun 2022

10/10 Excellent

Andon Valeriev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very nice and kind staff. Super close to Hagia Sofia, Blue Mosk … will not go wrong if you stay there.
Stayed 1 night in Jun 2022
Response from Erol CELIK on Jun 13, 2022
Dear Andon, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I passed your kind words to my team. All teams work hard to make our customers feel good about us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

4/10 Poor

Abdelmonem

Disliked: Property conditions & facilities
They offer me very small room..in Istanbul noise st.. it's not worth the money I paid.
Stayed 6 nights in May 2022
Response from Erol CELIK on Jun 11, 2022
Dear Mr Abdelmonem greetings from Istanbul, where two continents meet. We are not very happy to read your comments.as you have booked a single room and you had very nice clean city view single room what else you are expecting from us? We can focus on our customers and take care of them as always.All teams work hard to make our customers feel good about us who you forgot to thank for the good service.Please next time reserve a siut for your self not to complain.

10/10 Excellent

Kamran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably more suited to single or couples as the rooms are slighly small but other than that. Excellent and friendly and very helpful.
Stayed 5 nights in Mar 2022
Response from Erol CELIK on Apr 1, 2022
Dear Kamran greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I have passed on your kind words to my team. All teams work hard to make our customers feel good about us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

ian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff extremely helpful and went the extra mile with arranging our airport transfers
Stayed 2 nights in Mar 2022
Response from Erol CELIK on Apr 1, 2022
Dear Ian greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I passed on your kind words to my team. All teams work hard to make our customers feel good about us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

moyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. The location was great. 10/10 2. The breakfast was okay. 7/10 3. The cleanness was not that good. The bed is good but under the bed for example wasn't. 5/10 4. The receptionists were good and friendly. 10/10
Stayed 2 nights in Mar 2022
Response from Erol CELIK on Mar 21, 2022
Dear Moyad, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I passed on your kind words to my team. All teams work hard to make our customers feel good about us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Dinasela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is located in a very good place. It is near to all the historic places we were planning to visit. Also, there are plenty of excellent restaurants within walking distance. it is a clean and comfortable hotel. and the best of all, the staff makes you feel as if you are at your home. any issue is resolved immediately and with a very good attitude. We will book Zeynep Sultan Hotel next time we visit Istanbul.
Stayed 5 nights in Feb 2022
Response from Erol CELIK on Mar 1, 2022
Dear Dinasela, greetings from Istanbul, where two continents meet. We are very happy to read your wonderful comments. We can focus on our customers and take care of them as always. I passed on your kind words to my team. All teams work hard to make our customers feel good about us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean place with a nice breakfast area terrace
Stayed 2 nights in Feb 2022
Response from Erol CELIK on Feb 9, 2022
Dear Mr Jibreel, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. We can focus on our clients and take care of them as always. I passed on his kind words to my team. All teams work hard to make our clients feel good with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK

8/10 Good

Harvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable, nice and helpful staff and good breakfast.
Stayed 1 night in Feb 2022
Response from Erol CELIK on Feb 4, 2022
Dear Mrs Harvinder, greetings from Istanbul, where two continents meet. We are very pleased to read your wonderful comments. We can focus on our clients and take care of them as always. I passed on your kind words to my team. All teams work hard to make our clients feel good with us. Thanks again for taking the time to post your comment. We look forward to welcoming you and your friends to your country as soon as possible. Sincerely, Erol CELIK