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Needs some TLC but I have no complaints especially when they allow dogs on the property! Our lamps were doing weird things and the hallways could’ve used a good deep clean but will definitely stay again.
Erin
Stayed 2 nights in May 2024
Response from LouLou on May 20, 2024
Erin, thank you for sharing with us, we will be sure to address your concerns. We appreciate your feedback and hope to see you again soon!
This property is conveniently located near Camp Lejeune. It is located behind a large gas station that has a McDonald's.
Gas, food, gone.
Rick
Stayed 1 night in May 2024
Response from LouLou on May 19, 2024
Thank you for sharing your review with us, we appreciate your score of 4 out of 5. We are happy to hear that you enjoyed your stay with us and hope to have you stay with us again.
4/10 Poor
April
Business traveler, Traveled with partner
May 10, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Alot of out side noise alot of motorcycles racing up and down the road. The room had alot of damage and shouldn't have been rented out.
April
Stayed 2 nights in May 2024
Response from Nishaye RediResponse Specialist on May 11, 2024
Hello April, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Jacksonville, NC. Please accept our sincerest apologies for the concern you reported with the noise disturbance, prompting your 2/5 score. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
The tiom was dirty, smelled horrible, and not as promised. I booked a double Queen and was placed in a double full. Never again nor would I recommend.
Patricia
Stayed 1 night in May 2024
Response from OnielRediresponse Specialist on May 6, 2024
Thank you Patricia, for taking the time to write a review of your stay at the Red Roof Inn & Suites Jacksonville, NC. Please accept our most sincere apologies for the inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
Response from Linton RediResponse Specialist on May 2, 2024
Hi Phillipa,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES JACKSONVILLE NC. It's great to read that our friendly and helpful staff pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
It is close to Camp Geiger. They have grills on property. It was great! Everyone there is friendly.
Scott
Stayed 1 night in Apr 2024
Response from LouLou on Apr 29, 2024
Thank you for sharing your review with us regarding your recent stay at the Redroof Inn in Jacksonville, NC. We are pleased to hear that you've enjoyed your stay with us. We hope to have you stay with us again. Thank you again for your feedback.
8/10 Good
James
Apr 22, 2024
James
Stayed 1 night in Apr 2024
Response from LouLou on May 14, 2024
Thank you for your review, we hope to have you stay with us again.
My car broke down. Itried to cancel and I did not get my money back or move to the next night. I understand rules but sometimes flexibilty will go along way.
Bruce
Stayed 1 night in Apr 2024
Response from Rachael on Apr 21, 2024
I am so sorry to hear your experience with us was not satisfactory. We hope to do better for you in the future.
Response from Carla RediResponse Specialist on Apr 8, 2024
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Jacksonville, NC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
I always have low expectations when it comes to a Red Roof property, but this one was so well taken care of and the room was very clean. I would definitely stay there again!
Angela
Stayed 1 night in Mar 2024
Response from LouLou on Mar 26, 2024
Angela, thank you for sharing your review regarding your recent stay at the Redroof Inn in Jacksonville, NC. We greatly appreciate your feedback and so happy to hear about your next visit.
It far exceeded my expectations. My granddaughter loved the indoor pool. The staff was friendly and accommodating. I will definitely stay there again when I am in town.
Constance
Stayed 4 nights in Mar 2024
Response from LouLou on Mar 24, 2024
Thank you so much for sharing your review of your recent stay at the Red Roof Inn and Suites in Jacksonville, NC. We are so happy to hear that you enjoyed your stay with us. I will be sure to share your kind review with the rest of the staff. thank you again for sharing, we hope to see you again soon!
Jared, Thank you so much for sharing your review with us. We are so very appreciative of your 5 out of 5 rating for our Redroof property in Jacksonville NC. We hope to see you enjoy the rest of your stay.
Thank you for taking the time to give us a review of your experience here at the Redroof Inn and Suites in Jacksonville, NC. We look forward to being able to serve you with excellence and pride in the future! Have a great day
8/10 Good
Jose
Feb 29, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It's was a nice stay
Jose
Stayed 5 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 29, 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES JACKSONVILLE NC. Jose, I am happy to hear that you had a nice stay at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jose, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management
6/10 Okay
Jennifer
Feb 28, 2024
Liked: Staff & service
Jennifer
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 29, 2024
Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
Quick and friendly check in. Basic breakfast. Nice pool and hot tub area.
Jennifer
Response from Carla RediResponse Specialist on Feb 24, 2024
Dear Jennifer, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Jacksonville, NC. I am glad to read that you were pleased with the quick check-in, the friendliness and the pool. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist
Thank you for sharing your review regarding your recent stay with us at the Redroof Inn. I am so happy to hear that you enjoyed your stay based on your 5 out of 5 score you gave us. We hope to see you again.
2/10 Terrible
Brooke
Feb 18, 2024
Brooke
Stayed 4 nights in Feb 2024
Response from LouLou on Feb 19, 2024
Hello Brooke, Thank you for sharing your review with us, we apologize for any inconvenience caused during your recent stay with us at the Redroof Inn. Please consider sharing with us what might have caused your discomfort with our property, so we could address your concerns with the staff. We do appreciate your review.
Response from LaTunde RediResponse Specialist on Feb 13, 2024
Hello Laurie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Kayla
Feb 12, 2024
Liked: Cleanliness
Kayla
Stayed 2 nights in Feb 2024
Response from LouLou on Feb 13, 2024
Thank you for sharing your review with us, we appreciate your 5 out of 5 of our Redroof Inn and Suites in Jacksonville, NC. We hope to see you again!
Front desk was very nice close to everything pool nice rooms very clean and nice
Deborah
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES JACKSONVILLE NC. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very nice front desk staff, the very clean rooms and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
They lady at the front desk is very sweet our room is amazing we got the suite with the jetted tub ... nice having an indoor pool definitely recommend and definitely will be coming back
Deborah
Response from LaTunde RediResponse Specialist on Feb 11, 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES JACKSONVILLE NC. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the amazing room you had, the very sweet front desk staff and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist
Wonder stay very nice hotel. Rooms very clean they even offered a nice sitting area outside the hotel which was very nice to be able to relax. My family enjoyed the pool & hot tub as well. Will definitely be coming back to stay agian!!
Jesse
Stayed 2 nights in Feb 2024
Response from LouLou on Feb 6, 2024
Thank you so much for sharing your review with us, we are happy to hear you enjoyed your stay, we hope to have you stay with us again. Thank you again!
Pet friendly and no extra fees for pet. Staff very polite and forthcoming. Breakfast not that great.
FRANCINE
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Francine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Jacksonville, NC. I am glad to read that you were pleased with our pet-stay-free policy and how polite the staff are. However, you mentioned that the breakfast was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist
I didn’t find anything extraordinary about this property is just like a regular property
Barry
Stayed 3 nights in Jan 2024
Response from LouLou on Jan 21, 2024
Thank you so much for sharing your review, we greatly appreciate your feedback.
8/10 Good
monique
Jan 11, 2024
monique
Stayed 1 night in Jan 2024
Response from LouLou on Jan 12, 2024
Thank you for sharing your review, we appreciate your feedback!
8/10 Good
Jasmine
Jan 11, 2024
Jasmine
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
It was easy to book, check in and the stay was nice
Gail L
Stayed 2 nights in Jan 2024
Response from LouLou on Jan 11, 2024
Thank you for sharing your review, we are very happy to hear you've enjoyed your stay. We hope to see you again! Thanks again for your feedback.
6/10 Okay
AUDREY
Jan 10, 2024
AUDREY
Stayed 4 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Hello Audrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
Basic motel. Was charged for early check in but when I checked out earlier nothing was even offered. Room dirty, broken gym equipment, not really what was shown in the app.