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Reviews of ibis Styles Jakarta Airport

3.5 out of 5
ibis Styles Jakarta Airport
Jl. Raya Bandara Soekarno Hatta, Kp. Rawa Bokor, Tangerang, Banten

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 763 reviews" "
Rating 8 - Good. 344 out of 763 reviews" "
Rating 6 - Okay. 149 out of 763 reviews" "
Rating 4 - Poor. 46 out of 763 reviews" "
Rating 2 - Terrible. 22 out of 763 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sienna

Good for an airport hotel. Pool area is very mosquito-y and there is poor air circulation so it smells heavily of cigarette smoke. Food is okay, pricey for what it is. Shuttle is NOT consistent. Different staff will tell you different information about the schedule. Air con in room was good enough but noisy at points in the night. Shower temperature fluctuates A LOT so be careful. I kept it fairly cool to avoid being burned during the heat flashes. Probably would not recommend to a friend, but it was good enough for one night before my long flight back to The States.
Stayed 1 night in Apr 2024
Response from Riasto Ardi on Apr 22, 2024
Dear Sienna,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotel. We apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned mosquito at pool area, our shuttle services and hot water in the room.Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsGuest Experience Team

2/10 Terrible

Sartono

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at some hotels for my traveled. This hotel is the smallest, tiniest, and very uncomfortable. Room space is so tiny, can't open my 2 big lugage in the same time, no space! AC is not working, just worked as a fan instead. So the room temp was really hot. Reported the problem, just 1 time tehnician came and nothing fixed, no change room also. So i have to bear with the worst 3 nights there, I can't sleep because of the room temp. I paid online in full when booked the hotel, so i can't move/cancelled the stays. There was no excitement for their foods too .. just like home amateur cooking, salty or no taste at all, not like a hotel class food standart.
Stayed 3 nights in Mar 2024
Response from Ulil Azmi - General Manager on Apr 12, 2024
Dear Bapak Sartono,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned regarding our AC and food quality. Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

Syafril

Liked: Cleanliness, amenities, property conditions & facilities
The best
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 1 night in Feb 2024
Response from Ulil Azmi - General Manager on Feb 27, 2024
Dear Michael,Thank you for your time to give us your score at ibis Styles Jakarta Airport. We appreciate your score and hopefully your next visit will be more pleasant than the previous one.Best Regards,Ulil Azmi - General Manager

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Judith

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close to the airport, which was great after a long flight. The bed was really, REALLY comfortable! Breakfast was amazing! There were sooo many delicious options.
Stayed 1 night in Jan 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024

4/10 Poor

mona

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was just fine . Easy to get to. Nice buffet breakfast. Shuttle to and from the airport is posted in the hotel, but not on the website . It should be as well as the pick up location at the airport.
Stayed 1 night in Oct 2023
Response from Ulil Azmi - General Manager on Nov 2, 2023
Dear Mr. Joseph,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Another night before a morning flight
Standard room; food okay; clean enough. Shuttle bus still at limited times and still too many people trying to use the morning shuttles. Hotel should stop being so cheap and run more shuttles. The buses are already there, as are the staff to drive them, so provide the hotel to airport shuttle more often. This is the one key thing for a successful airport hotel: easy access! Ibis Styles has the perfect location for access, but then runs shuttles infrequently???
Stayed 1 night in Oct 2023
Response from Ulil Azmi - General Manager on Nov 2, 2023
Dear Mr. Valued Guest,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Standard airport hotel
Ibis Styles is fine for an overnight stopover before flying out of Jakarta. It’s not really near anything except other hotels and the airport access road. Go there, sleep, leave. Food is okay. Room is generally okay, but bathrooms are slowly looking in poorer condition every time I visit. Main issue is the airport shuttle doesn’t run frequently enough. It’s always full because the hotel is skimping on its service. It also uses the one same shuttle bus for guests from the adjacent Ibis Budget so of course every service is full. Just run more shuttles, more frequently, and this place would be perfect for a relatively cheap and easy airport hotel stay.
Stayed 1 night in Sep 2023
Response from Ulil Azmi - General Manager on Nov 2, 2023
Dear Mr. Valued Guest,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

10/10 Excellent

Roger

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good middle class hotel. It has everything needed for a comfortable stay.
Stayed 4 nights in Oct 2023

6/10 Okay

Safwan, dubai

Stayed 1 night in Sep 2023
Response from Ulil Azmi - General Manager on Oct 2, 2023
Dear Safwan,Thank you for taking time to share your experience during stay at ibis Styles Jakarta Airport. We do apologize that your experience did not meet your expectations. We are looking forward to have your detail experience so that we can appropriate measures and address the problems. We appreciate your ratings and hope you can give us an opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

Sarah Abdel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel to stay at for 1-2 days for a layover. We were able to check in late (2am) with no problem. Check in was quick. We missed the last shuttle bus to the hotel but we were able to order a ride through Grab for about 90,000 rupiah. Air conditioner works well. The showers were a little bit dirty and the bed is not the most comfortable in the world, but definitely beats sleeping on the airplane.
Stayed 1 night in Sep 2023
Response from Ulil Azmi - General Manager on Sep 25, 2023
Dear Ms. Sarah Abdel,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ulil Azmi - General Manager on Sep 11, 2023
Dear Mr. Mastolib Zls,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

4/10 Poor

KUSTANTI

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The First my experience stay in hotel come to room inside room is dirty and smelling ,look the bed cover and sheet they not change. I’m go to the reception to complain and change the room. Change the room but pay 1300¥ but ok.never stay here again.
Stayed 1 night in Sep 2023
Response from Ulil Azmi - General Manager on Sep 17, 2023
Dear Kustanti,Thank you for taking time to share your experience during stay with us. We do apologize that your last visit did not meet your expectations. We already pass your comment to related department for immediate improvement in regards the issue that you have mention.We apreciate your sharing your experience and hope taht you will give us opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

6/10 Okay

kian wei

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Aug 2023
Response from Ulil Azmi - General Manager on Sep 4, 2023
Dear Kian Wei,Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are looking forward to have your detail experience so that we can learn and taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your ratings, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ulil Azmi - General Manager

8/10 Good

Stuart

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They keep the room clean and closed distance to the airport for transit flights. The only downgrade is they don’t answer the phone when we trying to contact regarding the shuttle pick up which cost us time and money, luckily there’s taxi nearby for our early departure since the shuttle schedule is an hour early or 30 minutes later from our schedule.
Stayed 1 night in Aug 2023
Response from Ulil Azmi - General Manager on Sep 25, 2023
Dear Mr. Stuart,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

4/10 Poor

SANDJAJA

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bathroom has a very bad smell to the entire room. Something wrong with the plumbing
Stayed 1 night in Aug 2023
Response from Ulil Azmi - General Manager on Aug 26, 2023
Dear Sandjaja,Thank you for taking time to share your experience during stay with us. We do apology that your experience during stay with us did not meet your expectations in regards to uncomfortable situation in your room.I have passed you comment to related department to follow up this and ensure this not happen in the future. we apreciate your sharing and hope you will give us an opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, close to airport. Decent hotel restaurant. Friendly staff.
Stayed 1 night in Aug 2023
Response from Ulil Azmi - General Manager on Aug 18, 2023
Dear Mr. Brian,We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil AzmiGeneral Manager

6/10 Okay

Rosetta

Business traveler
Fine for a night, but not especially nice. Area around the hotel is not nice.
Stayed 1 night in Jul 2023
Response from Ulil Azmi - General Manager on Aug 26, 2023
Dear Rosetta,Thank you for taking time to share your experience during stay with us. we do apologize in regards your experience during stay with us did not meet your expectations. hope you can give us an opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

8/10 Good

Inda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ulil Azmi - General Manager on Jun 14, 2023
Dear lnda,Thank you for taking time to share your ratings during stay with ibis budget Jakarta Airport. We are looking forward to serve you again in the near future and hope your next visit will be pleasant with the previous one.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

AJAY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and easy access from airport
Stayed 1 night in Apr 2023
Response from Ulil Azmi - General Manager on Jun 14, 2023
Dear Ajay,Thank you for taking time to share your experience during stay with ibis budget Jakarta Airport. indeed, that our hotel are in a good location near Jakarta International Airport Soekarno Hatta. We are looking forward to serve you again in the near future and hope your next visit will be more pleasant than the previous one.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

ADIL

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee is excellent at the lobby
Stayed 1 night in Apr 2023
Response from Ulil Azmi - General Manager on Apr 24, 2023
Dear Adil,Thank you for taking time and share your experience during stay with ibis Styles Jakarta Airport. We are glad to saw that you are enjoyed our coffee at our bar in the lobby area. We looking forward to serve you again in the near future and hope your next visit will pleasant as previous one.Best Regards,Ulil Azmi - General Manager

4/10 Poor

agnes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grungy and uncomfortable
You get what you pay for, that is for sure. We only spent one night at the hotel to catch a six o’clock flight home. They also have airport shuttle and that is our main purpose. If we have to stay more than one night we would have to find another hotel.
Stayed 1 night in Mar 2023
Response from Ulil Azmi - General Manager on Apr 11, 2023
Dear Agnes,We very much appreciate regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.Sincerely,Ulil Azmi - General Manager

10/10 Excellent

Agnes, Badung

Liked: Cleanliness, staff & service, amenities
it was a good short stay before going to airport to catch morning flight
Stayed 1 night in Feb 2023
Response from Ulil Azmi - General Manager on Feb 15, 2023
Dear Bapak Agnes,We very much appreciate regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil Azmi - General Manager

8/10 Good

Vernier

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The security was helpful in assisting with taking the bags upstairs and bringing them down stairs. The night clerk was polite. The bus driver dropped us to the wrong terminal. I give it an 7 out of 10.
Stayed 1 night in Feb 2023
Response from Ulil Azmi - General Manager on Feb 15, 2023
Dear Vernier,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotel regarding our driver that dropped you to the wrong terminal.Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

8/10 Good

Jaenatte

Traveled with family and small children
Liked: Cleanliness, staff & service
5 mins ride to airport
Stayed 1 night in Jan 2023
Response from Ulil Azmi - General Manager on Jan 26, 2023
Dear Jaenatte,We very much appreciate regarding your stay at the ibis Styles Jakarta Airport. Indeed, that our hotel in a good location, near Jakarta International Airport Soekarno Hatta and it is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil Azmi - General Manager

8/10 Good

Cheng Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby CGK Jakarta airport, it needs around 15min Taxi drive to get around, I was too naive to think I could get to hotel by walking. very clean and comfortable. only stay one night to transfer.
Stayed 1 night in Jan 2023
Response from Ulil Azmi - General Manager on Jan 30, 2023
Dear Cheng Yu,We very much appreciate regarding your stay at the ibis Styles Jakarta Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ulil Azmi - General Manager

10/10 Excellent

Andy

Stayed 1 night in Nov 2022

8/10 Good

Edward

Stayed 1 night in Nov 2022

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
October 22, 2022-The breakfast buffet was excellent and a great reason reason to stay here. They serve breakfast from 3am-10am which was perfect for catching early morning flights or if you arrived late and wanted to sleep. The menu for lunch and dinner is expensive compared to other places in Jakarta but the food is very good. There are no alternate dining options nearby. The pool area was under construction which was disappointing as that was one of the reason we chose this hotel. There is nothing to do near the hotel and no outdoor area or gym. It is very close to the airport(10 minutes) for drop off prior to flights. The shuttle is free but only goes once every 2 hours starting at 4am through midnight (4am, 6am, 8am,10am etc). The pickup from the airport is approximately 30 minutes after it departs the hotel. The pick up location was difficult to find as it is at the east end of Terminal 3 near the parking garage. Rooms were clean and updated. The lobby was nice and the bar serves good drinks. It was a great choice for passing through Jakarta.
Stayed 2 nights in Oct 2022

2/10 Terrible

Ralph

Traveled with family and small children, Business traveler
Disliked: Amenities
They left us at the airport...no shuttle
Stayed 1 night in Oct 2022
Response from Ulil Azmi - General Manager on Nov 21, 2022
Dear Ralph,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned.Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

4/10 Poor

Chantal

Liked: Cleanliness, property conditions & facilities
I was pretty disappointed with my stay here. And for the 9 hours I was there it shouldn't have been this disappointing. I couldn't find the shuttle bus at the airport and was super confused by their emails. It's almost as if they were explaining it to someone who should know all the areas they were speaking about. I ended up in a taxi there which was super sktchy and unforgettable. Checking in took a long time. The. After I had checked in they gave the same room number to other guests who were trying to get into my room later on. The staff were polite and kind. The room was way smaller then expected. Honestly the lobby didn't really match what was in the photos. The room was clean. I slept poorly all night. Breakfast was fine. I don't know. I feel like maybe I would give them a second chance. Some of these mistakes happen.
Stayed 1 night in Oct 2022
Response from Ulil Azmi on Nov 21, 2022
Dear Chantal,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned.Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

2/10 Terrible

sudarsono

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not well maintained by management
Stay at romm 857, air conditioner not working properly. Used to be my very favourite hotel, but it s not well maintained now. I will avoid next time
Stayed 1 night in Sep 2022
Response from Ulil Azmi on Nov 21, 2022
Dear Sudarsono,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned.Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

10/10 Excellent

HANDI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel and close to the airport also
Stayed 1 night in Sep 2022

4/10 Poor

Nabil el andari, glasgow

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Terrible. Don't stay here. Horrendous communication for over a week on arrival. No shuttle bus. Took an extortionate taksi. Would not recommend at all. Book elsewhere
Stayed 1 night in Sep 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Nabil El Andari,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned. Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

6/10 Okay

Michael

Traveled with family
Liked: Amenities
Property is very run down and is under much needed renovation. Room felt dirty and though it was a non-smoking room it smelled strongly of smoke. The staff was very helpful and friendly
Stayed 1 night in Sep 2022
Response from Ulil Azmi on Nov 3, 2022
Dear Michael,Thank you for taking the time to tell us about your experience at Ibis Styles Jakarta Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At this present time we are on progress to renovate our swimming pool and just finished changed our carpet corridor at landing lift in every floor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ulil Azmi - General Manager

2/10 Terrible

Ruben

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad service
Lack of staff, Delays to everything - check in took over 20 mins despite having pre booked - service desk was useless, queue to get simple questions addressed ie number of restaurants, hours etc - only 1 of the 4 lifts was working for a period of the stay - over 1hour to serve the food after ordering meal at the restaurant, despite many urges for expediency
Stayed 1 night in Sep 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Ruben,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotelWe apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned. Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

6/10 Okay

Rudy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Rudi,We very much appreciate your score regarding your stay at the ibis Styles Jakarta Airport. I am sure that this score will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one.Sincerely,Ulil Azmi - General Manager

6/10 Okay

dylan

Liked: Staff & service
Pool out of action
Stayed 1 night in Aug 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Valued Guest,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotel. We are upgrading our pool facilities to serve you better and this present time our pool has finished upgrade and you can enjoy our pool facilities start on this 1st of December. It is our hope that you will give us the opportunity to better serve you in the near future.Best Regards,Ulil Azmi - General Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating. Great free breakfast. Like that an airport shuttle was available.
Stayed 2 nights in Aug 2022

8/10 Good

Alfred, West Kelowna

Liked: Cleanliness, staff & service
This hotel is good for an overnight stay while transiting in Jakarta. Small but comfortable. On the poor side, the shower water temperature fluctuates from cool to extremely hot non stop.
Stayed 1 night in Aug 2022

2/10 Terrible

Edmund

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were given rooms with dirty beds that were never made. The rooms also had a deep mold smell. The good part is the desk person changed us to rooms that at least had cleaner beds.
Stayed 1 night in Aug 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Edmund,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotel. We apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned. Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

10/10 Excellent

Erik

Stayed 1 night in Jul 2022

4/10 Poor

sergio, carlsbad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
although the property is adjacent to the airport, it was a very long taxi ride through very sketchy side streets and alleys. it was a 30 min drive despite being located next to the airport
Stayed 1 night in Jul 2022
Response from Ulil Azmi on Dec 1, 2022
Dear Sergio,Thank you for your valuable feedback. At the same time it is regret to hear the uncomfortable situation that you experienced at our hotel. We apologize for a less than satisfactory overall experience with us in regards to the issues that you have mentioned. Please rest assured that I have personally discussed this with the department concerned to ensure immediate improvement and rectification is made accordingly. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best RegardsUlil Azmi - General Manager

8/10 Good

Dewi

Traveled with family
Liked: Staff & service, room comfort
Transit hotel
The hotel served its purpose but little run down. Extra cleaning and upgrade for the room needed to be do e
Stayed 1 night in Jul 2022

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service
The shower was unregulated it would cool the boiling hot with no controls almost scalded myself not nice
Stayed 1 night in Jul 2022

10/10 Excellent

Albert

Stayed 1 night in Jul 2022

8/10 Good

Divya

Liked: Cleanliness, staff & service, amenities
Decent for a stopover if you have time between connecting flights.
Stayed 1 night in Jun 2022
Response from Ulil Azmi - General Manager on Jul 13, 2022
Dear Divya, We very much appreciate your comments regarding your stay at Ibis Styles Jakarta Airport. It is always a pleasure to receive a feedback. Indeed that our location at the perfect area near Soekarno Hatta International Airport. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Ulil Azmi - General Manager