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Reviews of Holiday Inn Express Jamestown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jamestown, an IHG Hotel
803 20th St Sw, Jamestown, ND

Reviews

8.2

Very Good

Rating 10 - Excellent. 169 out of 367 reviews" "
Rating 8 - Good. 114 out of 367 reviews" "
Rating 6 - Okay. 43 out of 367 reviews" "
Rating 4 - Poor. 22 out of 367 reviews" "
Rating 2 - Terrible. 19 out of 367 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Stayed 1 night in Mar 2024

6/10 Okay

Tatsiana

Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Linette

Stayed 1 night in Mar 2024

4/10 Poor

gretchen, fargo

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not entirely pleasant. Wouldn’t let us check in even 45 minutes early, despite there being open rooms. The room had a refrigerator and microwave, but they were just set against the wall-just the microwave on top of the fridge-no cabinet or table that they were set on. The elevator sounded like you shouldn’t trust it-even the housekeeper didn’t want to take it.
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Brent

Stayed 1 night in Jan 2024

8/10 Good

Laura

Stayed 1 night in Jan 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Matthew

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because it lists a hot tub and pool as amenities. Someone commented that both were closed in September 2023. Both are still closed 4 months later when we arrived. This was quite disappointing. On top of that, the staff member at check-in was decidedly not welcoming. The room itself was okay, but it looks like it needs some updates (and has needed them for a few years). The breakfast was excellent though. The location right off the interstate is hard to beat too. Parking is tricky though.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey, Bayfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central place to stay for my wife and I
Stayed 1 night in Dec 2023

8/10 Good

Sara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
There was not a keurig machine in our room.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon Verna

Liked: Cleanliness, staff & service, property conditions & facilities
what I don't like is requiring me to answer these questions. I did a star rating that is sufficient info for your purposes. This impinges on my time.
Stayed 1 night in Nov 2023

10/10 Excellent

cord

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Edward

Traveled with family
Disliked: Cleanliness
Sub Holiday Inn Quality
Room smelled of wet carpet. Beds and linen were fine. Tub faucet handle was very loose.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Stayed 1 night in Oct 2023

6/10 Okay

Ron

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the desk could have been more personable. Lack of enthusiasm to welcome us to the hotel.
Stayed 1 night in Oct 2023

8/10 Good

Marian

Traveled with family
Missed any sign of welcoming as we arrived.
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I drove two hours take my kids to swim get there go told pool is out it service so upset we didn’t stay just went back into the car and drove back home. What a waste never booking thru this site again can’t ge tho refund or discount now. Very upset
Stayed 1 night in Sep 2023

8/10 Good

Milo

Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

2/10 Terrible

Dan

Stayed 1 night in Sep 2023

6/10 Okay

Darrell

Traveled with family
Liked: Cleanliness, staff & service
The hotel rooms are in need of a refresh. The lounge chair in the room was badly stained. Carpet probably due to be changed out. The actual bathroom in the room is quite small. All that said, the breakfast was very good and the staff are all awesome!
Stayed 3 nights in Aug 2023

6/10 Okay

Richard

Stayed 7 nights in Aug 2023

2/10 Terrible

Patricia

Traveled with family
Pool and hot tub in terrible condition. Didn’t look like they would be doing anything about it in the future
Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Out of breakfast by 8 AM. Old, worn out property
Stayed 3 nights in Aug 2023

8/10 Good

Billie

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Good hot breakfast. Room was clean.
Stayed 1 night in Aug 2023

2/10 Terrible

Marc

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel in bad shape
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Stayed 1 night in Jul 2023

6/10 Okay

Cheryl

Business traveler
Liked: Staff & service
The room could have been more clean. There was stuff behind the night stand and the bath tub had a ring around it plus a few hairs. The headboard was dusty along with around the lamp on the desk. The coffee maker was not cleaned after last patron. The windowsill was dirty and the fitted sheet kept coming untucked. The fridge could have used a little wipe down too. Other wise the front desk service was amazing very friendly and welcoming. The pool and hot tub were out of service which was a disappointment but otherwise it was a nice stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Property was easy to access. Only interacted with one staff at check in. Pool and Jo tub were closed. Breakfast was a good spread.
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was very friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home on the range
Good room, great breakfast. Near world’s largest Buffalo and a very good brewpub downtown.
Stayed 1 night in Jul 2023

6/10 Okay

Helen Grace N.

Stayed 1 night in Jun 2023

8/10 Good

Raymond

Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Stayed 1 night in Jun 2023

8/10 Good

Doug

Stayed 1 night in Jun 2023

2/10 Terrible

Ronald

Disliked: Staff & service
Coffee maker broke and terrible bed
Stayed 1 night in Jun 2023

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is tight but doable. All else is what you’d expect.
Stayed 1 night in Jun 2023

8/10 Good

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

Laurell

Stayed 1 night in Jun 2023

8/10 Good

Joshua

Stayed 1 night in Jun 2023

8/10 Good

Joshua

Stayed 1 night in Jun 2023

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023

6/10 Okay

Mary, Eastham

Traveled with family
Liked: Staff & service
The elevator and the main hallways around the first floor area were dirty and needed attention. Not welcoming.
Stayed 1 night in Jun 2023

8/10 Good

Derek A.

Stayed 2 nights in Jun 2023

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe area, restaurant right next door
Stayed 1 night in Jun 2023