Ratings based on 392 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from USA
Dirty hall, clogged sink and tub, rude staff
Posted Jul 13, 2017
Pros: Not much. I travel a lot in my work, and this is the worst hotel I have stayed in for years.
Cons: The staff needs training and motivation. The emergency equipment needs attention.
Location: The hotel is in a bad location with no real attractions, but it is close to the light rail line that provides quick access to more interesting places.
The hall outside my room was dirty and the same debris seemed to stay there for my entire 5-day stay. Both the sink and tub in my room did not drain well, leaving a bowl full of dirty water every time they were used. Sink hardware was plastered with disgusting debris. Bell staff and front desk staff were both extremely rude, inattentive, slow and apparently angry about something. I saw a waiter drop a dinner roll on the floor, simply pick it up and put it back on a table. Finally the power went out one evening for a substantial period of time. Staff abandoned the front desk and ran around with dim flashlights that produced only orange-colored, dim light. Chaos reigned and it was simply good luck that disaster did not occur.
Recommended
for Familiesby A verified traveler
over all alright
Posted Jul 8, 2017
Pros: Staff and location. Too busy and noisy!
Expedia gave me a price of $275.00 including taxes.
I was charged $321.75? Could not argue at the time due to timing.
Please refund $46.75
Thank you
Regards
Max Moryoussef
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted May 24, 2017
Pros: staff was very accommodating
Cons: rooms need upgrade
Location: location is very good about 10 min walk to Kotel
Nice Hotel needs renovation.. hotel staff was very nice and trying to accommodate... breakfast was fresh and well put together--defiantly worth a try..
Recommended
for Everyoneby A verified traveler
Beautiful hotel!
Posted May 12, 2017Excellent experience! delicious food! No complaints.
Comment from Hotel Management
May 21, 2017 by Yael-H, Hotel Management
Dear Guest,
Thank you for choosing Leonardo Jerusalem.
Thank you for your kind comment
We hope to see you again
Regards
Yael-H
Recommended
for Everyoneby A verified traveler
Service at breakfast
Posted Apr 9, 2017Service is so, so. It is hard to get the attention of servers. Staff is friendly, but it is really hard to get their attention. It also appears to be understaffed.
Comment from Hotel Management
May 7, 2017 by Manaw, Hotel Management
Dear guest,
Thank you for taking the time to share your opinion regarding your stay with us. Your comments are very valuable for us as we strive to quality. We hope to see you again in the near future.
The management
Recommended
for Everyoneby A verified traveler from Colorado, USA
Perfect enough for the price
Posted Mar 7, 2017 on OrbitzOur family of 4 stayed 5 nights at the Leonardo Hotel. It met our expectations and the price was good. During our stay, there were several large groups at the hotel (lots of tour buses) which is what it seems like the Leonardo caters to. The location is a short taxi ride to most places we wanted to go in town, but we did not feel like it was very walkable.
by A verified traveler from TX
Hotel for tourist groups
Posted Feb 26, 2017
Pros: Close to highway/main road 60 - so going to important sight seing places is easy.
Cons: Make restaurant accessible to those who are not part of group tours.
Location: Reasonable distance (30 - 40 Minutes walk) to old city. Other than that nothing interesting nearby. Most day tour folks does not come to the hotel.
I stayed here, but felt completely out of place as it appears to be a place for tourist group. Hard to get elevator and restaurant is too expensive. There are no restaurants outside closely. Need to walk at least ~15 minutes to get the nearest small restaurant. Any localtours you need to do - most of them need you to get to another hotel (at least 20 minutes away by walk) for pickup.
by A verified traveler
The food did not meet with Kosher standards.
Posted Feb 23, 2017 on Orbitz
Pros: Not too much
Cons: Customer service.
Location: I thought it was situated in a better location.
I didn't find the hotel staff nice at the front desk. We did not have the breakfast so we wanted a discount and they did not give it to us.
by Carrie
Great stay
Posted Jan 25, 2017 on HotelsMy stay there was wonderful. Very courteous staff, great breakfast and nice gym.
by altagracia
Posted Jan 8, 2017 on Hotels
The personal at the breakfast gave several price for breakfast and it was me and my son, online it says $20.00 and he charge $25.00 a stocky man then when I mention it to him he started to scream on front of everyone one do you want it or not very very rude it was so embarrassing that I will never go back I had stayed in this hotel in Tlv but never had this experience I will not recommend this hotel I am so sorry this kind of people work for you