The staff in the hotel ignore you unless you speak Hebrew.
There is no room service despite their website advertising that there is. There is no mini bar with water or snacks (despite having a mini bar it is not stocked).
The restaurant / bar staff just stand around talking to one another and you have to approach / wave at them, they take 15+ minutes to make a coffee. Don't think I saw one staff member smiling, say hello, goodbye or have a nice day. The rooms are old and need a refresh, there are stains on the walls, cupboards. The cleaning only covers the major areas and corners are caked in dust. The swimming pool is old, mouldy, the changing rooms are gross. The lockers are with padlocks that the staff DO NOT tell you about (or provide) and there are maintenance men that walk around the women's changing rooms unannounced (no signs or warnings).
Needless to say that when I return to Jerusalem I will not stay at this hotel 0/10 Do not recommend!