In-room safe, desk, blackout drapes, free WiFi

Reviews of Ramada by Wyndham Jerusalem

Ramada by Wyndham Jerusalem
Ruppin Bridge at Herzl Boulevard, Jerusalem

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 395 reviews" "
Rating 8 - Good. 155 out of 395 reviews" "
Rating 6 - Okay. 68 out of 395 reviews" "
Rating 4 - Poor. 38 out of 395 reviews" "
Rating 2 - Terrible. 26 out of 395 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

jonathan

The room was fine but the breakfast was very disappointing. Not what it used to be.
Stayed 1 night in Apr 2024
Response from Juliet on Apr 16, 2024
Good morning Jonathan, thank you for your feedback - we are sorry that our rich breakfast buffet was not to your liking - I have passed it onto the relevant department as we always strive to improve. Best, Juliet

10/10 Excellent

Moises

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juliet on Apr 10, 2024
Dear Moises,We were delighted to read that you enjoyed your stay with us - we hope to see you amongst our guests soon! Best, Juliet

6/10 Okay

ronit

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was perfectly fine But the dining room was dirty and the floor was really sticky
Stayed 1 night in Mar 2024
Response from Juliet on Mar 26, 2024
Dear Ronit, We were sorry to read your comment - I have passed it on to the relevant department to ensure we improve (something we always strive to do). Best, Juliet

6/10 Okay

Liat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juliet on Mar 24, 2024
Good morning, Liat, we were sorry to read that it appears your stay with us did not meet your expectations. We would like to learn more about this in order to improve for future stays. Happy Purim! Best, Juliet

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Juliet on Oct 25, 2023
Good day, Robert,Thank you for your feedback. It appears that your stay did not meet your expectations. We are sorry that your stay fell in the middle of a challenging time in Israel, but we would appreciate if you could send us an email via our website (we're not allowed to post links) in order to see how we can improve )something we aim towards(ץ Best, Juliet

10/10 Excellent

Eunsung

Traveled with family and small children
Liked: Property conditions & facilities
It was a very nice place to stay but the extra charge for having two small children in the room was very high.
Stayed 2 nights in Aug 2023
Response from Juliet on Aug 30, 2023
Dear Eunsung,Thank you for taking the time to share re: your stay - we are glad to hear you had a wonderful time! Re: your comment about the surcharge for an extra 2 people in your room, this includes, amongst other things, a very rich breakfast buffet, housekeeping, as well as full access to the swimming pools and Health Club (and other hotel facilities). We hope to host you again, soon! Best, Juliet

6/10 Okay

rachel

Stayed 1 night in Aug 2023
Response from Juliet on Sep 12, 2023
Dear Rachel,We noticed that you rated your stay only 3/5 - we would really like to hear more from you via our contact details on our website, as we always strive to improve, and to meet our guests' expectations. Best, Juliet

10/10 Excellent

danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Juliet on Aug 21, 2023
Dear Danny,We were delighted to see that you enjoyed your time with us - thank you for rating us! We look forward to seeing you among our guests in the near future. Best, Juliet

10/10 Excellent

Ayala

Stayed 1 night in Jul 2023
Response from Juliet on Aug 31, 2023
Dear Ayala, we were so happy to read that it appears you had a wonderful stay! We hope to host you again, soon! Best, Juliet

10/10 Excellent

Nechama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Juliet on Jul 23, 2023
Dear Nechama,Thank you for taking the time to rate your time with us -we were so happy to read that you enjoyed!Best, Juliet

4/10 Poor

jacob

Stayed 3 nights in Jul 2023
Response from Juliet on Aug 6, 2023
Dear Jacob, We see that you rated your stay very low - we would really like to hear more from you via our contact details on our website, as we always strive to improve, and to meet our guests' expectations. Best, Juliet

10/10 Excellent

Mark

Stayed 5 nights in Jun 2023
Response from Juliet on Jul 25, 2023
Thank you so much for your rating. Apologies for the delay in responding - the review only showed up now. We hope that you enjoyed yourself, and we hope to host you again, soon! Best, Juliet

10/10 Excellent

B.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was attentive and friendly.
Stayed 2 nights in Jun 2023
Response from Juliet on Jul 2, 2023
Dear B.,We are so glad to read that you found our hotel employees attentive and friendly. We are happy to read you had a lovely stay - thank you for taking the time to review your time with us. Best,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older property but we had a renovated room and the hotel was well maintained. Good location but a car is helpful.
Stayed 3 nights in Jun 2023
Response from Juliet on Jun 26, 2023
Dear Paul,Thank you for sharing your feedback about your stay - we are so happy to read that you enjoyed your time - especially your room, the location, and that you found the hotel well-maintained! We hope to host you again, soon. Best, Juliet

8/10 Good

joshua S

Stayed 1 night in Jun 2023
Response from Juliet on Jul 16, 2023
Dear Joshua, Thank you for your rating - we are glad you enjoyed your stay. Best, Juliet

2/10 Terrible

Rachel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not safe, rats staff thiefs
Stayed 1 night in Jun 2023
Response from Juliet on Jul 16, 2023
Dear Rachel, We were surprised about your low rating & comments, since our Guest Relations Manager attended to you personally, went above & beyond to accommodate your requests, provided numerous amenities for your birthday, numerous options for different room class availabilities (you requested to upgrade to a higher class for which you were given a significant discount), & we made sure your stay was a pleasant one. Upon discovering that you forgot your sunglasses in one of the rooms, we were happy to locate them and return them to you (while keeping them safe and packaged in our offices in the meantime). Best, Juliet

10/10 Excellent

abraham

Stayed 1 night in Jun 2023
Response from Juliet on Jul 3, 2023
Dear Abraham,Thank you for your 5/5 review - we are so happy to see that you enjoyed your stay with us! We hope to host you again, soon. Best, Juliet

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A1 staff facilitu. Pool
Stayed 1 night in May 2023
Response from Juliet on Jun 1, 2023
Dear Joseph,We are so happy to read that you enjoyed the time you spent with us - especially the staff and the Health Club. We hope to host you again, soon, and exceed your expectations!

10/10 Excellent

Moishe

Stayed 1 night in May 2023
Response from Juliet on May 17, 2023
Dear Moishe, Thank you for rating your stay with us - we are delighted to read your stay with us was so enjoyable! We look forward to hosting you again, soon!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Juliet on Mar 12, 2023
Dear David, Thank you for taking the time to review your stay - we are so glad to hear that you had a wonderful time - thank you for the 10/10 rating - we hope to exceed your expectations during your next stay! Best, Juliet

10/10 Excellent

silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a Gorgeus , newer room. Super clean & comfortable . Th staff was amazing . Location is a few minutes ay from the train that takes you all over in few minutes . You need something? In two minutes they give it to you This is our third time & we are coming back . It was an amazing, a pleasure !!!! The best !!
Stayed 3 nights in Mar 2023
Response from Juliet on Mar 12, 2023
Dear Silvia, Thank you for taking the time to share with us about your stay - we are delighted to hear you enjoyed your room, and that you found the staff excellent, and enjoyed the location! We look forward to hosting you soon, for your fourth visits! All the best, Juliet

8/10 Good

Jacob

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Jan 2023
Response from Juliet on Feb 8, 2023
Dear Jacob, Thank you for rating us - we are so happy you enjoyed your stay with us. We look forward to hosting you again, soon! Best, Juliet

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The welcome package with water, real glass drinking glasses, fruit & welce letter was really appreciated and auper professional
Stayed 1 night in Jan 2023
Response from Juliet on Jan 31, 2023
Dear Lisa, we are so glad to hear you enjoyed your stay with us - we look forward to hosting you again, soon.

6/10 Okay

Annie

2/10 Terrible

Tal, fort lee

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very rude, opening doors in middle of the night. Asking at 9 am when we are leaving as they need to clean the room. Hotel is in very bad condition (we have pictures) with exposed wires in rooms Balcony door wouldn’t close
Response from Juliet on Jan 31, 2023
Dear Tal, we are so sorry to learn about your experience. We appreciate the time you took to write this review. We are currently upgrading parts of the hotel, and as we strive to exceed our guests' expectations, we hope to have the opportunity to host you again soon.

8/10 Good

Yedidya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay. The rooms are a bit old.
Response from Guest Relations on Jan 11, 2023
Dear Yedidya,Thank you for the precise time that you have taken to review your most recent stay with us at the Ramada Jerusalem hotel.We have an extensive variety of room types available and are currently in the process of refurbishing and renovating rooms throughout the hotel.We can guarantee that your future stay with us will be even more memorable than your last and we greatly look forward to hosting you again in the near future.Yours in hospitality,

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, clean, silence
Stayed 1 night in Dec 2022
Response from Guest Relations on Jan 11, 2023
Hello Sara,We greatly appreciate the valuable time that you have taken to review your most recent stay with us.It prides us to hear that we were able to contribute to your memorable experience while in Jerusalem.Warmest regards,

8/10 Good

Allan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2022
Response from Guest Relations on Jan 11, 2023
Dear Allan,Thank you for taking the time to review your most recent stay with us at the Ramada Jerusalem hotel.We are pleased to hear that you enjoyed your stay and we hope to welcome you back again in the near future.Yours in hospitality,

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.........
Response from Guest Relations on Jan 11, 2023
Hello Joseph,On behalf of the Ramada Jerusalem hotel we would like to thank you for choosing to stay with us on your most recent visit to Jerusalem.It greatly pleases us to hear that your stay was a most enjoyable one.Kind regards,

10/10 Excellent

Dilip

Stayed 1 night in Dec 2022
Response from Juliet on Nov 7, 2023
Good morning Dilip,Thank you for rating your stay - we are delighted to see that you had a wonderful stay! We look forward to hosting you again. Best, Juliet

6/10 Okay

Tamar

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Guest Relations on Jan 11, 2023
Dear valued guest,We appreciate the time that you have taken to complete the review and we look forward to having the opportunity to host you again in the near future.

10/10 Excellent

joseph

I like everything
Response from Guest Relations on Dec 22, 2022
We appreciate the valuable time that you have taken to review the Ramada Jerusalem hotel and we hope to see you again very soon.

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Response from Guest Relations on Dec 22, 2022
Thank you for your review.We look forward to hosting you again in the near future.

8/10 Good

Rinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Response from Guest Relations on Dec 22, 2022
Your review is greatly appreciated.We are glad to hear that you enjoyed your stay and we look forward to seeing you again soon.

8/10 Good

Warren

Stayed 1 night in Oct 2022
Response from Guest Relations on Dec 22, 2022
Thank you for taking the time to review the Ramada Jerusalem Hotel.We greatly appreciate your patronage.

10/10 Excellent

shesh

Stayed 1 night in Sep 2022

4/10 Poor

Amber

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not for business user
The staff in the hotel ignore you unless you speak Hebrew. There is no room service despite their website advertising that there is. There is no mini bar with water or snacks (despite having a mini bar it is not stocked). The restaurant / bar staff just stand around talking to one another and you have to approach / wave at them, they take 15+ minutes to make a coffee. Don't think I saw one staff member smiling, say hello, goodbye or have a nice day. The rooms are old and need a refresh, there are stains on the walls, cupboards. The cleaning only covers the major areas and corners are caked in dust. The swimming pool is old, mouldy, the changing rooms are gross. The lockers are with padlocks that the staff DO NOT tell you about (or provide) and there are maintenance men that walk around the women's changing rooms unannounced (no signs or warnings). Needless to say that when I return to Jerusalem I will not stay at this hotel 0/10 Do not recommend!
Stayed 3 nights in Sep 2022

4/10 Poor

Moshe

Stayed 3 nights in Aug 2022

2/10 Terrible

Geula

Stayed 2 nights in Aug 2022

10/10 Excellent

DORIT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mandi - Guest Experience Manager on Feb 27, 2020
Thank you for taking the time to give a review!

10/10 Excellent

Avi

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pool! Excellent breakfast.
Stayed 6 nights in Dec 2019
Response from Mandi - Guest Experience Manager on Jan 16, 2020
Thank you we are glad you enjoyed yourselves and we look forward to seeing you again

10/10 Excellent

MONEL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mandi - Guest Experience Manager on Jan 16, 2020
Thank you so much, we hope you had a great time with us

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El check in se demoró hora y media más de lo normal el reto estuvo bien
Stayed 1 night in Dec 2019
Response from Mandi - Guest Experience Manager on Jan 16, 2020
I am so sorry that you had to wait for check in for so long, we will make sure to minimise the time in future. I hope that you enjoyed the rest of your stay with us and will come again.

8/10 Good

Judi Nechama

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Mandi - Guest Experience Manager on Jan 16, 2020
Thank you, we look forward to seeing you again.

6/10 Okay

DY

Business traveler
Disliked: Cleanliness, property conditions & facilities
The was false alarm in the mid-night for 15 min and around 4:30am for an hour. Called front desk, customer services etc but no answer. Finally got someone pickup my call but they cannot fix the problem.
Stayed 5 nights in Nov 2019
Response from Mandi - Guest Experience Manager on Nov 17, 2019
We apologise for disturbing your sleep - there was indeed a problem that set off the alarms throughout the hotel, which was dealt with as quickly as possible. We hope that the rest of your stay was enjoyable.

6/10 Okay

Verified traveler

Stayed 5 nights in Oct 2019
Response from Mandi - Guest Experience Manager on Oct 29, 2019
Thank you for your review, we try to make sure that every one of our guests enjoy their time with us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much improvement since our last visit. Customer service improved...staff more attentive. More hotel information available. Great food at breakfast...improved menu.
Stayed 3 nights in Sep 2019
Response from Mandi - Guest Experience Executive on Sep 19, 2019
Thank you so much for your review, we are constantly trying to improve our guest's experience at the Ramada Jerusalem

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel good service lovely rooms great position
Stayed 2 nights in Sep 2019
Response from Mandi - Guest Experience Manager on Sep 19, 2019
Thank you so much for your review, we look forward to seeing you again

2/10 Terrible

Malak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Mandi - Guest Experience Executive on Sep 19, 2019
I am sorry to see that you did not enjoy your Ramada Jerusalem experience. We are constantly improving our services and hope that you will try us again.