Executive Suite | Premium bedding, Tempur-Pedic beds, minibar, in-room safe
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Reviews of Cricklewood Manor

5 out of 5
Cricklewood Manor
193 Albert Street, Waterkloof, Pretoria, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 31 reviews" "
Rating 8 - Good. 5 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 3 out of 31 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Not a 5-star I imagined
Previously I have been to a 5-Star Manor in Mpumalanga and amazing 4-Star hotels which I felt they standard was just 5-Star. However this time around my 5-Star expectation was not met at all. The rooms are nice and big - really that's about the good thing I can say. However for a 5-star and with the COVID-19 outbreak; I expected a bit of attention to hygiene however the cleanliness was not up to standard in my personal view. And the cleaners themselves were not in sync - you will ask for assistance on something they wont know; and tell you they will check or get someone to come assist -- and you will wait to no avail. Personally the restaurant was more 3-star than 5-star for me; it wasn't really bad but it was not really wow when it came to the food... So overall, for us there was not 'wow' factor that we sometimes get at 4-Stars and this was 5-Star!
Stayed 3 nights in Mar 2020

10/10 Excellent

N

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Riad on Mar 13, 2020
So much for the lovely feedback, We hope to see you staying with us again

10/10 Excellent

Lindokuhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s spacious and clean
Stayed 1 night in Feb 2020
Response from Riad on Mar 13, 2020
So much for the lovely feedback, We hope to see you staying with us again

8/10 Good

Siduduzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Riad on Mar 13, 2020
So much for the lovely feedback, We hope to see you staying with us again

10/10 Excellent

Sinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 😉 The staff was efficient and very friendly The room was so clean,tidy and comfortable
Stayed 1 night in Feb 2020
Response from Riad on Mar 13, 2020
So much for the lovely feedback, We hope to see you staying with us again

10/10 Excellent

Sho

Stayed 1 night in Feb 2020

2/10 Terrible

NICHOLAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Riad on Mar 13, 2020
Thanks feedback,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful venue Staff and manager were very accommodating And made us feel at home. Breakfast was amazing A big thank you to the Manager ,Jackson and Jiana
Stayed 2 nights in Nov 2019
Response from Riad Manager on Dec 29, 2019
Thank you so much for the feed back

10/10 Excellent

Ancillah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Receptions on Nov 30, 2019
Thank you so much for staying with we hope to se you again

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Riad on Nov 5, 2019
Thank you so much for the positive comment

6/10 Okay

Clinton

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
It's a bit dated and in need of renovation. Breakfast was not that great and it's in a differant building about 800m away.
Stayed 1 night in Oct 2019
Response from GM on Oct 16, 2019
Dear Clinton Thank you for the feed back, the different buildings are 180 meter from each other walking dictance, Sorry you didn't like the Breakfast 90% of our guest absolutely love it, but will do our best to improve on that

10/10 Excellent

JACKIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Riad on Jun 26, 2019
Thank you so much for the Review we hope to see you again

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with an enjoyable Comfortable room with a delicious breakfast
Stayed 1 night in Jun 2019
Response from Riad on Jun 18, 2019
Thank you very much for the feedback

6/10 Okay

Lesta

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Riad on Feb 28, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Riad on Feb 28, 2019
Thank you

2/10 Terrible

Myrna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING AND AWFUL!!!!
One of the worst experiences of our lives. The place is dirty, hair on the beds, disgusting towels and just plain dirty. When we arrived there was no pillow cases on the bed, our friends had hair in the shower in their room, the shower head was broken and you could see that the bedding was not changed from the previous guests. We were told that it would be fixed. We left for an event and returned around midnight. The rooms were still not clean, the beds and towels were disgusting but it was so late, there was no one in sight to assist. We will definitely not recommend this to anyone.
Stayed 1 night in Dec 2018

10/10 Excellent

Sinah, Modikwe

Amazing, awesome, restful, quiet, staff efficient and friendly, the room was luxurious, clean and bi, I would definitely come back and also affordable
Stayed 1 night in Nov 2018
Response from Riad Bedjaouia on Dec 1, 2018
Thanks you for the the very positive reviews we loved hosting you hope to see you again very soon

8/10 Good

Sibongile

Liked: Cleanliness, staff & service, room comfort
Bitter sweet !
The staff is very friendly and helpful. I I forgot my phone at checking out ,they called me and advised and they kept it for me , which was really nice and honest of them. In the rooms the walls are too thin , I could hear the people from next room , which was really unpleasant .
Stayed 1 night in Sep 2018

4/10 Poor

Jahna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel that spoilt Christmas
We were checked in by Jacksin , the gardener, who we met at the gat as he was about to take off on his bicycle.. The venue that we booked at , 193 Albert street is not the same venue as the one displayed on the website. Apparently the hotel consists of three properties.... we ended upp in the annex next to the servants quarters. There was no pool on site, The airconditioning as well as the Television in the room was not working. We were not able to make coffee as there was none available in the room. We tried to get some in the kitchen...... it was then that we decided that we were not going to stay in this place...... it was horribly dirty

4/10 Poor

Eben

Disliked: Cleanliness
Anniversary spoiled
I booked a room for our 20th wedding anniversary!! As per web, we were promised gowns and slipper in the room. So we didnt pack any. Guess what? NOTHING. Staff just said they don't know. There was no complimentary coffee in the room. As per staff there is nothing available? They promise 12 dstv channels. Only about 4 were available, but reception were so poor we could view only 2! Coffee cups in room were chipped. Bathroom wall was dirty. Room has no privacy as bed faces lapa area. We ordered dinner and were told there's no lamb chops as per menu. We were told we must come 7am for breakfast. Sunday 7:15am we walk into the kitchen, only to be told the cheff overslept? 8:15 we return and cheff says she was late because she was tired. Shame AND thats not all. Cheff fries me 2 eggs brought on a seperate plate. I took my plate with toast to her and ask her to use the spatula to scoop eggs onto toast (at that stage she was infront of the stove making scramble eggs). She lifted one of my eggs, put it in her hand and added it to the rest of the scramble eggs in a pan??? I laughed and told her no, i wanted it on my toast... Then came the funniest of all... She lifted that piece of egg from the scramble and placed it back onto my toast!!! I was dumbstruck. Speechless. I just took my plate sat down and ate. + points?.... Fillet steaks, chips and spinach-Loved it! Free fast Wi-fi Will i go again? A BIG NO!!! What a BIG dissapointment for our 20th wedding anniversary

6/10 Okay

FISSEHA

Disliked: Staff & service, property conditions & facilities, room comfort
Poor
Not very happy

10/10 Excellent

Coenraad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay with Clint and his friendly and helpful staff. Will surely go back

10/10 Excellent

Charmain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxurious 5 star
Had an awesome stay. I would definitely recommend to my friends and book this hotel again!

10/10 Excellent

Richard, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service. The locks were sticky though which was a pita. It was some trouble getting in and getting into my room. The property is gorgeous and the neighborhood is beautiful, but too quiet for my preference.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Initially worried about it being a guest house rather than a hotel and perhaps being a little unsecure in the evenings but was won round by the fantastic breakfast, outlook onto a patch of jungle and geniality of the host.

10/10 Excellent

Journeytime, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegantly classy
Well situated for business in Pretoria in a lovely neibourhood. The staff are well trained and courteous. The amenities are well thought out and the bowl of fresh fruit was a welcome touch. The rooms are comfortable and the decor very pleasant. The only item that could be added is a luggage rack in the rooms.

4/10 Poor

TATSUYA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
大きく、清潔なところでした
閑静なエリアです。周辺も危険は感じませんでした。ただ、エアコンが壊れていたのは、残念です。ネットは使いたい放題で良かったです。広さは抜群。
Stayed 1 night in Jun 2019
Response from Riad 荒々しい on Jul 9, 2019
Dear Tatsuya i am glad you enjoyed your stay. we reset the Air-conditioner as soon as you let us know it had turned off and from then it has beee working very well. we hope to see you again very soon 達也様 私はあなたがあなたの滞在を楽しんだことをうれしく思います。 エアコンがオフになったことをお知らせいただければすぐにリセットし、それ以降はうまく機能しなくなります。 また近いうちにまたお会いしましょう

6/10 Okay

Verified traveler

Avis plutôt mitigé
Hôtel bien situé à Prétoria. A 5mn en voiture de Brooklyn Mall. L'hôtel est très grand (ancien manoir) et s'étend sur plusieurs propriétés. Commodités et style anciens. Peut-être un peu trop... Il vaut mieux avoir sa voiture si on est placé loin de l'immeuble principal (réception et lieu du petit-déjeuner), dans les grandes chambres avec cuisine. Le petit-déjeuner est très bon et complet. Le staff est très aimable. Les murs sont fins et il faut espérer ne pas avoir des voisins trop bruyants.
Stayed 6 nights in Mar 2019
Response from GM on Mar 23, 2019
Thank you for your view, If you pay more then 39 EURO for your rooms and chose more exclusive room you will get exclusive room very close to the restaurant the building where you stayed 140 meters a way from the restaurant most guest prefer because its next to the pool

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket hög klass på såväl sovrum som frukost. MEN: Incheckningen fungerade inte bra. Måste betala ordinarie pris då hotellet inte fått erforderlig info från Expedia!!!! Men man hade fått mitt namn. I bokningen anges "svit". Missvisande. Troligen ett allvarligt översättningsfel. På engelska torde ha angivits "en suite", med meningen att rummet har tillgång till eget badrum, men någon svit i svensk bemärkelse är det absolut inte. Ett rum samt toalett/dusch var det jag fick!
Stayed 1 night in Nov 2018
Response from Riad Bedjaouia on Dec 1, 2018
Tack för din entusiasm när vi chattar till oss i receptionen hoppas vi får se dig tillbaka ser vi snart fram emot att se dig