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Reviews of Citi Club

3 out of 5
Citi Club
84/79 GT Rd, Kanpur, UP

Reviews

2.8
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 2 out of 3 reviews" "

4.8/10

Cleanliness

3.4/10

Staff & service

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dharmesh solanki

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
worst stay experience
Hotel food is terrible or worst i have experince in kanpur,Lift not working all time ,TV not working,Intercom not working ,very discomforted stay & will never recomand or stay in this type of good looking but worst hotel again my life.
Stayed 2 nights in Nov 2023
Response from Rohit Khanna on Dec 8, 2023
Thank you for taking the time out to provide us with your valuable feedback. As per reports from various staff members, you were reportedly drunk at the time of check in and was abusive towards the staff members. We request you not to drop false reviews for the same. Regards

4/10 Poor

Dinesh

Business traveler
Disliked: Staff & service
Poor Services and Mismatch in booking
Old Style Hotel No restaurant inhouse and only room service of food. Delayed services. Charged for breakfast whereas booking from Expedia was mentioning included breakfast.
Stayed 1 night in Aug 2021
Response from Rohit Khanna on Sep 25, 2021
Thank you for your feedback. Due to the ongoing pandemic, our restaurant services have been shut down. We will surely look into the breakfast issue and assure you do not face the same for your next stay with us. Regards

2/10 Terrible

Atul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rharge for breakfast although it is breakfast incl
This is worst stay in this hotel, washrooms taps are not working. this booking is breakfast included i choose more amount at the time of booking but srill hotel charged me for breakfast.
Stayed 1 night in Aug 2021
Response from Rohit Khanna on Sep 25, 2021
Thank you for your feedback. We will surely look into this and assure you do not face such issues during your next stay with us.