Ratings based on 74 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 11, 2024
Nice quite location
Comment from Hotel Management
May 13, 2024 by Gaby, Hotel Management
Aloha Russel,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back to our sanctuary shortly.Mahalo,
by A verified traveler from Bellevue
Posted May 3, 2024
Really great transformation of the St Regis. Beautifully redone everywhere including the rooms in a modern Hawaiian style. Great service and fantastic restaurants
Comment from Hotel Management
May 14, 2024 by Gaby, Hotel Management
Aloha Brian,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have your review and appreciate your detailed feedback. It is great to hear we were able to provide you an incredible stay with memories that will last a lifetime. We look forward to welcoming you back next time the next time Kauaʻi calls you. Mahalo,
by A verified traveler
Posted Apr 26, 2024
Comment from Hotel Management
May 4, 2024 by Aloha Mr. Anthony, Mahalo for choosing to stay wi, Hotel Management
Aloha Mr. Anthony,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service fell short of our goals and your expectations. On behalf of our 1 Hotel Hanalei Bay ‘ohana, please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,
by A verified traveler
Posted Apr 24, 2024
Service not good!
Our food was cold and over cooked!
Comment from Hotel Management
May 4, 2024 by Gaby, Hotel Management
Aloha Mr. Farhad,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am sorry to hear that our service and food fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. Your feedback has been shared with our team and we are actively addressing your concerns to ensure this remains an isolated occurrence. I do hope for the opportunity to welcome you back and invite you to reach out to me directly to help set your reservation. Mahalo,
by A verified traveler
Posted Apr 20, 2024
Incredible views and service!
Comment from Hotel Management
Apr 24, 2024 by Gaby, Hotel Management
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,
by A verified traveler
Posted Apr 9, 2024
Comment from Hotel Management
Apr 24, 2024 by Gaby, Hotel Management
Aloha Jenn,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you home during your next trip to Kaua'i. Mahalo,
by A verified traveler
Posted Apr 5, 2024
Comment from Hotel Management
May 4, 2024 by Gaby, Hotel Management
Aloha Mr. ChanceMahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. We are happy to hear you enjoyed your stay and hope to welcome you back to our sanctuary soon!Mahalo
by A verified traveler
Posted Apr 4, 2024
Incredible location, friendly staff, nice rooms and hotel layout. Bad food! The restaurants over priced and breakfast and terrace food tasted pre-prepared and reheated (like a Starbucks). Go into town for food. Lots of options and fresh!!
Comment from Hotel Management
Apr 7, 2024 by Gaby, Hotel Management
Aloha Mr. Jason,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and appreciate your comments, we have shared this feedback with the team to ensure we evolve to meet the highest of expectations. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We hope to welcome you back in the future, as we continue to grow and refine our offerings. Mahalo,
by A verified traveler from Los Angeles
Posted Mar 29, 2024
Such a special and beautiful location, we look forward to our next visit. It just feels like home. Clean and comfortable and friendly staff.
Comment from Hotel Management
Apr 24, 2024 by Gaby, Hotel Management
Aloha Krystal Ann,Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed feedback and am pleased to hear you enjoyed your stay. Receiving personal feedback from our guests is greatly valued and used by our team to refine our guest experience. We look forward to welcoming you back. Mahalo,
by A verified traveler from Monroe
Posted Mar 26, 2024
Location is great. Beach is fantastic. Service at hotel needs improve from 3star to 5star, especially when charging 5 star rates.
Comment from Hotel Management
Apr 7, 2024 by Gaby, Hotel Management
Aloha Mr. Dennis, Mahalo for choosing to stay with us at 1 Hotel Hanalei Bay during your recent visit to Kauaʻi. It was a pleasure to share our sanctuary with you. I have reviewed your feedback and am happy to hear of your appreciation for our location and beach. I am sorry to hear that our service fell short of our goals and your expectations. Please accept my sincere apologies for the shortcomings you experienced during your stay. I do hope for the opportunity to welcome you back and show you the 5 star service you were expecting. Mahalo,
