Beautiful condo, that's where the positives end.
Posted Aug 28, 2016
I was so excited to be in Hawaii for my second anniversary, imagine my extreme disappointment to immediately discover there was no a/c. Let me start from the beginning however, we arrived early and were informed that the 45 minutes before 3:00 was to early bc they were "still cleaning," okay.. I can deal with that, however, I then showed up again at 3:15, to make sure we were within the above mentioned check in time, just to discover that both of the receptionists were gone and the sign on the door said "be back shortly." Seriously .. I just sat on a plane for 13 hours and went through multiple airports... I just want to get to my room and relax. I called the hotel number and was informed that they were "still on the property and I would just need to wait, but they would be right back." I finally get checked in and had a small breakdown about the a/c due to the sweltering heat in the room. A couple of days later I called regarding the fact that we were out of towels and asked if they could bring me some clean ones so we could shower for the day. I was then informed that my "service day" was not until the following day so I would need to wash the towels we already had myself. Again, seriously ...? Every time I called the front desk about anything the answer was no. The condo itself was beautifully decorated and had a gorgeous view from the balcony, not as described, but still beautiful. Overall, the island was amazing, the hotel was just a sad mistake while booking!