Ratings based on 693 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Very helpful front desk

Posted Jul 28, 2017
We liked this super8. The front desk helped find some local addresses. The breakfast was great. The beds were comfortable.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Dear Jenni, We're excited that you had a five-star stay at Super 8 Kennewick! Our front desk team was delighted to be of service and will be happy to know you appreciated their kind assistance. It was also our pleasure to provide you with comfortable beds and a terrific breakfast. Many thanks for your wonderful review and we'd be honored to host you again.
1 out of 5
by A verified traveler from wa

Embarrassment to chain

Posted Jul 26, 2017
Cons: Fire all of the staff and start with competent and motivated personnel who will take care of the facility and do their job.
This was the filthiest hotel I have every stayed in. The stench of urine, vomit, and mildew in the room was nauseating. The dining room was filthy on the floor and tables and the choice of food was minimal. I challenge the corporate staff to make an unannounced visit and stay without the staff knowing who you are. You would be disappointed in the condition of your property.
Comment from Hotel Management
Jul 28, 2017 by General Manager, Hotel Management
Dear Brian, We welcome constructive feedback and appreciate you expressing your concerns to us. Cleanliness is a priority for us, and we offer our heartfelt apology for falling so short of meeting your expectations in this area. We take pride in our property, and it saddens us to know this was not the impression you received. This is especially disheartening since our hotel was recently renovated. Our team will be discussing your comments in order to improve the quality of our accommodations. Your comments are valued. Given an opportunity, we'd love to deliver the enjoyable stay you deserve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice Hotel Close To Shopping Area

Posted Jul 24, 2017
The hotel staff were friendly and accomodating. The hotel was clean and provided a great lodging value. Thw complimentary breakfast was a bit light on options, and finding parking was a bit limited in the late evenings.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Dear Patrick, Thank you for making Super 8 your lodging choice during your stay in Kennewick. We're happy you found our convenient location, friendly staff, and clean accommodations a great value for you! We are sorry you found the breakfast options and evening parking limited. We appreciate your comments and will keep them in mind as we strive to improve upon our guest experience. We look forward to having you back as our guest again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel that is close to so many things.

Posted Jul 22, 2017
Pros: The pool was nice. There was plenty of parking spots. The staff was nice and accommodating.
Cons: The breakfast had the bare minimum of stuff and the room was really cramped. The carpet could have used some cleaning because it left my socks dirty.
Location: It was located near the Toyota Center, Shopko, Texas Roadhouse, Applebees, Dutch Bros, and a short drive to a nice park on the water.
The hotel was really close to everything. I didn't have to drive around looking for things because the hotel was right near everything I needed. The hotel was quiet even though it was pretty full and had lots of parking. The carpet needed a good cleaning. Also, I wish the breakfast would have some more fresh fruit. Overall the stay was pleasant.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
We value the feedback of our guests more than we can say; thank you so much for taking the time to provide such a detailed review of your most recent stay with us! We are glad the location of our property was in close proximity to everything you needed! We work hard to ensure that our guests are met with clean, comfortable accommodations and a welcoming experience so it makes us happy to know you had a pleasant stay. Thanks so much for the feedback regarding the carpet; you'll be pleased to know that we just completed a thorough renovation, including installing new carpet. And we will most certainly pass on your comments concerning the breakfast variety. We hope you'll come back the next time you are in the area to check out our updates. Hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent value for the price/amenities

Posted Jul 21, 2017
Hotel isn't fancy, but it has the basics. Clean rooms, a swimming pool, a mediocre breakfast bar. If you need an inexpensive place that is clean, in a decent location, with helpful staff, then this fits the bill.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thanks for your review regarding your recent stay at Super 8 Kennewick. We value the feedback and opinions of our guests. We are pleased to know you found the rooms, pool, and breakfast bar clean and accommodating. We strive to provide a valuable experience and a dedicated staff. Thanks for recognizing that. We hope you'll consider staying with us again the next time you are in the area.
5 out of 5
Recommended
for Families
by A verified traveler from OHIO

Nice hotel located close to our planned activities

Posted Jun 16, 2017
Pros: The location was easy to reach. It was clean and the staff was very helpful.
Cons: We thought that the mattress was not as comfortable as in other hotels that we stayed at on our journey west.
Location: We were mostly concerned with family activities while in Pasco, WA. So, the location was perfect for us.
We were welcomed warmly at the check-in counter by the worker on duty.
Comment from Hotel Management
Jun 19, 2017 by General Manager, Hotel Management
Dear BJ, We are thrilled you enjoyed staying at Super 8 Kennewick. We appreciate your input. It means a lot knowing our convenient location worked out well for you with all of your family activities. Our staff will be happy that you felt they provided helpful service from the moment you arrived. We wish the mattress would have been more to your preference. We hope you were still able to get a good night's rest. Please stop by and see us again the next time you come to Kennewick. Thanks for your review and five-star rating!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Great hotel for the price.

Posted Jun 9, 2017
Pros: location and comfort
Cons: Free breakfast
Great location on Columbia Center Blvd. There is a side street that runs behind the hotel to access without having to deal with the traffic. For an extra $10 I upgraded to a 2 room suite. Definitely worth it for the extra room, table and hide-a-bed couch. Free breakfast was subpar. Overall a good value for the price.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Jim, Thank you for taking the time to leave such fantastic feedback for Super 8 Kennewick. Our ideal location on Columbia Center Blvd is one of the many benefits of staying with us. Thank you for the tip about the side street and avoiding traffic, that's very helpful! We apologize that you found the breakfast subpar as we try hard to add something for everyone. We are pleased to know that you found the 2 room suite spacious and it was worth the extra money. Overall it sounds like we were able to provide you with a stay that made you smile. We hope to see you again soon.
3 out of 5
by A verified traveler from Albany, OR

The motel was convenient to where I needed to be.

Posted May 30, 2017
Pros: It was kept relatively clean and it was convenient to where I needed to go.
Cons: There should be more staff, particularly on the front desk. One person trying to do everything is inefficient at best.
Location: I was there to visit with my brother and nieces and nephews, so it was convenient to them.
The TV remote did not work, so no TV for 3 days. The cooler was on full blast, but the room was still very hot and stuffy. The hair dryer was missing the front so the heating elements were open and exposed, which was dangerous. I never used the telephone but I noticed the wires were frayed near the receiver. The breakfast buffet was nice, but very crowded in the room; could not get to the waffle iron to make waffles because of the people.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Dear Kathy, We appreciate you taking the time to share your feedback about your recent stay with us at Super 8, Kennewick. We're glad you found our recently renovated hotel to be clean and hope you were able to take advantage of the in-room microwave, coffee maker, and refrigerator. We are sorry that you had trouble with the television remote, air conditioning, and hair dryer. Our staff strives to ensure that all our guests have a comfortable stay and are always available to help in any way they can. We also apologize that our breakfast room was so crowded during the unusually busy time of your stay. We hope that you were able to have a great visit with your brother and his family and that you will give us another chance because we know we can provide you with the stay you expect and deserve.
3 out of 5
by A verified traveler from City of Industry

Okay stay

Posted May 28, 2017
Pros: The accessibility to stores and restaurants. The staff was pleasant.
Cons: Update lobby and rooms.
Location: Everything was close by (shopping, restaurants, highways).
The hotel was convenient to get to and had plenty of parking. It also has an Applebee's right next door, which is nice if you don't feel like driving to get something to eat. The lobby, elevators and hallways are dated and could use a remodel. The hallways were particularly dim and very plain looking, very dismal. The carpets were dingy looking, kind of looked dirty even. Inside the room was decent, but also dated. The mini fridge and microwave were a plus. The bathroom was also decent and clean, although it lacked some of the usual complimentary amenities (shampoo, conditioner, lotion, etc.). The bed was comfortable, but very noisy. Every time we moved at night, it was squeaky and shook a lot. The noise level that came in through the room was also disturbing as our room was facing the main Boulevard and you could hear the traffic at all hours of the night. The staff was very helpful and friendly all the time. All in all it was okay, but would be better with a much needed renovation.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Dear Curly, Thank you for the time you've taken to share your experience with us. We're glad our location was easy to reach and that you found ample parking. Although we're pleased your accommodations were satisfactory overall, we agree that some updates were needed. We are excited to announce that we've just completed a thorough renovation, including beds and carpets. It's great to hear that our refrigerators and microwaves came in handy too. We'd like to take this opportunity to apologize for any noise that disturbed your rest since we understand how crucial getting sufficient sleep is. However, it was good to know our close proximity to local shops and restaurants were convenient for you. Your feedback is greatly appreciated. It was a pleasure to provide you with courteous service, and we hope for a chance to make your next stay better.
4 out of 5
by robert

Comfortable bed.

Posted May 20, 2017 on Hotels
Comfortable bed good shower. I will stay here again.
Comment from Hotel Management
May 23, 2017
Dear Robert, We appreciate your feedback and are glad to hear that you had a good time. We are happy that you found the bed to be comfortable and to deliver a good night's rest. We are also pleased that your shower was up your standards. We are already looking forward to your next visit, and thank you again for the review!