Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
3.5 star property
9.0/10 Wonderful
Popular amenities
Pool
Free WiFi
Pet friendly
Air conditioning
Restaurant
Gym
401 W Summit Hill Dr, Knoxville, TN, 37902
Explore the area
Market Square2 min walk
Tennessee Theatre7 min walk
University of Tennessee16 min walk
Knoxville, TN (TYS-McGhee Tyson)19 min drive
Room options
About this area
Knoxville
In the entertainment district, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is in Downtown Knoxville, a walkable area in Knoxville with good shopping. Tennessee Theatre and Historic Southern Railway Station are local landmarks, and some of the area's attractions include World's Fair Park and Women's Basketball Hall of Fame. Looking to enjoy an event or a game while in town? See what's happening at Knoxville Civic Auditorium and Coliseum or Neyland Stadium. Guests appreciate the hotel's central location.
Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
3.5-star hotel located in Downtown Knoxville
You can look forward to dry cleaning/laundry services, a bar, and a 24-hour gym at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel. Free in-room WiFi is available to all guests, along with a business center and a restaurant.
Other perks at this hotel include:
An indoor pool
Buffet breakfast (surcharge), self parking (surcharge), and ATM/banking services
An elevator, luggage storage, and a gift shop
Multilingual staff, smoke-free premises, and meeting rooms
Guest reviews speak well of the convenient parking and central location
Room features
All 197 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
Bathrooms with tubs or showers and free toiletries
49-inch LCD TVs with cable channels
Free infant beds, coffee/tea makers, and daily housekeeping
Languages
English
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Self parking on site (USD 10 per day; includes in/out privileges)
Wheelchair-accessible van parking available
Onsite parking includes off-street options
Food and drink
Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14.75 per person
1 restaurant
1 bar
Room service available
Things to do
24-hour fitness center
Indoor pool
Family friendly
Free cribs/infant beds
Indoor pool
Laundry facilities
Conveniences
ATM/banking services
Ballroom
Elevator
Front-desk safe
Gift shop/newsstand
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Business services
Business center
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Renovations and closures
The property will be renovating from January 16 2023 to June 2 2023 (completion date subject to change). The following areas are affected:
Select guestrooms
The following facilities are closed on New Year's Eve:
Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 35.00 per accommodation, per stay, plus a deposit of USD 35.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 100 lbs per pet)
Food and water bowls are available
Children and extra beds
Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.00 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: USD 14.75 per person (approximately)
Self parking fee: USD 10 per day (in/out privileges)
Pet deposit: USD 35.00 per stay
Pet fee: USD 35.00 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 45.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University
Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel
"Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel"
Frequently asked questions
Does Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?
As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel on Feb 8, 2023 start from $149.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel pet-friendly?
Yes, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel allows cats and dogs (limit 2 per room) with a maximum weight of up to 100 lbs per pet. There's a deposit of USD 35.00 per stay and a fee of USD 35.00 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?
Self parking is available for USD 10 per day.
What time is check-in at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?
Check-in is from 3:00 PM - anytime.
What time is check-out at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?
Check-out is at noon.
Where is Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel located?
Located in Downtown Knoxville, this hotel is steps from Knoxville Visitors Center, Market Square, and Tennessee Vallley of Authority. The Emporium Center and Charles Krutch Park are also within 5 minutes.
Can I cancel my reservation for free at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel and receive a full refund?
Yes, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.
Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel Reviews
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Rating 10 - Excellent. 668 out of 1016 reviews" "
10 - Excellent
668
" "10 - Excellent 66%
Rating 8 - Good. 231 out of 1016 reviews" "
8 - Good
231
" "8 - Good 23%
Rating 6 - Okay. 57 out of 1016 reviews" "
6 - Okay
57
" "6 - Okay 6%
Rating 4 - Poor. 38 out of 1016 reviews" "
4 - Poor
38
" "4 - Poor 4%
Rating 2 - Terrible. 22 out of 1016 reviews" "
2 - Terrible
22
" "2 - Terrible 2%
9.1/10
Cleanliness
9.3/10
Staff & service
8.7/10
Amenities
8.9/10
Property conditions & facilities
8.9/10
Eco-friendliness
Reviews
6/10 Okay
Kristen, North Wilkesboro
Feb 2, 2023
Liked: Cleanliness, staff & service, amenities
There was a fire alarm that blasted throughout the rooms. People started screaming and running down the halls to the stairwells. I have a medical heart device that requires special attending in the morning when I get up so an emergency triggers health issues. Which is fine if it’s an actual emergency.
BUT. It was a false alarm. Which was announced after everyone was already screaming in terror and running down the stairs from the 10th and 9th floors.
I am really disappointed with this stay, and now have to follow up with my doctor.
Kudos to the folks who I saw literally carrying a person down the stairs who otherwise was wheelchair bound or impaired in mobility, though.
Kristen
Stayed 2 nights in Jan 2023
6/10 Okay
christopher
Traveled with group, Business traveler
Jan 26, 2023
Liked: Cleanliness, staff & service
Room was a little banged up and dated. Beds were comfortable. Was fine for one night.
GREAT HOTEL!
VERY FRIENDLY STAFF
GREAT LOCATION
Only problem is someone down the hall is smoking very smelly weed and the ENTIRE hallway smells of it, so you have to walk through it.
