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Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Exterior
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

3.5 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
401 W Summit Hill Dr, Knoxville, TN, 37902

Explore the area

  • Popular LocationMarket Square2 min walk
  • Popular LocationTennessee Theatre7 min walk
  • Popular LocationUniversity of Tennessee16 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)19 min drive

Room options

About this area

Knoxville

In the entertainment district, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is in Downtown Knoxville, a walkable area in Knoxville with good shopping. Tennessee Theatre and Historic Southern Railway Station are local landmarks, and some of the area's attractions include World's Fair Park and Women's Basketball Hall of Fame. Looking to enjoy an event or a game while in town? See what's happening at Knoxville Civic Auditorium and Coliseum or Neyland Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Tennessee Vallley of Authority - 2 min walk
  • Market Square - 2 min walk
  • Tennessee Theatre - 7 min walk
  • East Tennessee History Center - 7 min walk
  • University of Tennessee - 16 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 19 min drive

Restaurants

  • Stock & Barrel - 2 min walk
  • Rita's Italian Ice - 3 min walk
  • Not Watson's Kitchen + Bar - 3 min walk
  • Trio - 3 min walk
  • Soccer Taco - 4 min walk

About this property

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

3.5-star hotel located in Downtown Knoxville
You can look forward to dry cleaning/laundry services, a bar, and a 24-hour gym at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel. Free in-room WiFi is available to all guests, along with a business center and a restaurant.
Other perks at this hotel include:
  • An indoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and ATM/banking services
  • An elevator, luggage storage, and a gift shop
  • Multilingual staff, smoke-free premises, and meeting rooms
  • Guest reviews speak well of the convenient parking and central location
Room features
All 197 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • 49-inch LCD TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14.75 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The property will be renovating from January 16 2023 to June 2 2023 (completion date subject to change). The following areas are affected:
  • Select guestrooms
The following facilities are closed on New Year's Eve:
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per stay, plus a deposit of USD 35.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 100 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 14.75 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University
Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel
"Crowne Plaza Hotel Knoxville Downtown University an IHG Hotel"

Frequently asked questions

Does Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel on Feb 8, 2023 start from $149.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel pet-friendly?

Yes, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel allows cats and dogs (limit 2 per room) with a maximum weight of up to 100 lbs per pet. There's a deposit of USD 35.00 per stay and a fee of USD 35.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?

Self parking is available for USD 10 per day.

What time is check-in at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel?

Check-out is at noon.

Where is Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel located?

Located in Downtown Knoxville, this hotel is steps from Knoxville Visitors Center, Market Square, and Tennessee Vallley of Authority. The Emporium Center and Charles Krutch Park are also within 5 minutes.

Can I cancel my reservation for free at Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1016 reviews" "
" "10 - Excellent 66%
Rating 8 - Good. 231 out of 1016 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 57 out of 1016 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 38 out of 1016 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 22 out of 1016 reviews" "
" "2 - Terrible 2%

9.1/10

Cleanliness

9.3/10

Staff & service

8.7/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Okay

Kristen, North Wilkesboro

Liked: Cleanliness, staff & service, amenities
There was a fire alarm that blasted throughout the rooms. People started screaming and running down the halls to the stairwells. I have a medical heart device that requires special attending in the morning when I get up so an emergency triggers health issues. Which is fine if it’s an actual emergency. BUT. It was a false alarm. Which was announced after everyone was already screaming in terror and running down the stairs from the 10th and 9th floors. I am really disappointed with this stay, and now have to follow up with my doctor. Kudos to the folks who I saw literally carrying a person down the stairs who otherwise was wheelchair bound or impaired in mobility, though.
Stayed 2 nights in Jan 2023

6/10 Okay

christopher

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Room was a little banged up and dated. Beds were comfortable. Was fine for one night.
Stayed 1 night in Jan 2023

10/10 Excellent

Timm, Williamsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel all around. Clean rooms. Friendly and helpful staff. Excellent food and drinks. Very short walk to Market Square.
Stayed 1 night in Jan 2023

10/10 Excellent

Regina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and nice customer service workers.
Stayed 1 night in Dec 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT HOTEL! VERY FRIENDLY STAFF GREAT LOCATION Only problem is someone down the hall is smoking very smelly weed and the ENTIRE hallway smells of it, so you have to walk through it.
Stayed 1 night in Dec 2022

10/10 Excellent

Charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. We have stayed here several times and have enjoyed it every time.
Stayed 1 night in Dec 2022

10/10 Excellent

Tierra, Marietta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a funeral, the staff was AMAZING. My family and I appreciate you all so much for everything you all did for us.
Stayed 1 night in Nov 2022

10/10 Excellent

Steven, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an excellent choice. A perfect 10 on all fronts!
Stayed 1 night in Nov 2022

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the proximity to market square.

10/10 Excellent

Rena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel
Loved it except no heat or vent in bathroom…dirt and dust around vent, so concluded it’s not been used for a long time.
Stayed 1 night in Oct 2022