Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Featured Image
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

3.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
401 W Summit Hill Dr, Knoxville, TN, 37902

Explore the area

  • Popular LocationMarket Square2 min walk
  • Popular LocationUniversity of Tennessee16 min walk
  • Popular LocationWest Town Mall11 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)19 min drive

Choose dates to view prices

About this area

Knoxville

In the city center, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is in Old City, a walkable area in Knoxville with good shopping. Tennessee Theatre and Historic Southern Railway Station are local landmarks, and some of the area's attractions include Knoxville Zoo and World's Fair Park. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Knoxville Civic Auditorium and Coliseum. Guests appreciate the hotel's central location.

What's nearby

  • Tennessee Vallley of Authority - 2 min walk
  • Market Square - 2 min walk
  • Tennessee Theatre - 7 min walk
  • University of Tennessee - 16 min walk
  • West Town Mall - 11 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 19 min drive

Restaurants

  • Stock & Barrel — 2 min walk
  • Not Watson's Kitchen + Bar — 3 min walk
  • Tomato Head — 4 min walk
  • Downtown Grill & Brewery — 4 min walk
  • Square Room/Cafe 4 — 4 min walk

About this property

Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel

3.5-star Knoxville hotel in Old City, walk to Market Square
This smoke-free hotel features a restaurant, an indoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking, and a business center. All 197 rooms offer room service, coffee makers, and LCD TVs with cable channels. Other amenities available to guests include hair dryers, safes, and ironing boards.
Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel offers 197 accommodations with safes and coffee/tea makers. 49-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Valet parking on site (USD 20.00 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14.75 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
Dogs and cats welcome
Up to 50 lbs
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.75 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per pet, per stay
  • Rollaway bed fee: USD 35.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University
Crowne Plaza Hotel Knoxville Downtown University

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 626 out of 967 reviews
5 - Excellent 65%
Rating 4 - Good. 237 out of 967 reviews
4 - Good 25%
Rating 3 - Okay. 50 out of 967 reviews
3 - Okay 5%
Rating 2 - Poor. 36 out of 967 reviews
2 - Poor 4%
Rating 1 - Terrible. 18 out of 967 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Walking distance to Market Square. The staff were excellent and eager to help. The hotel was fully booked as it was a home game for UTK but you didn’t feel overwhelmed with so many people. I would highly recommend.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute you walk in the door you are greeted with a smile! Room was perfect and we had a perfect view of downtown. Loved that we could just walk across the street and be at many different restaurants.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees very pleasant and courteous
Stayed 3 nights in Oct 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved its location to town!
Stayed 2 nights in Oct 2021