5/5 Excellent
RAFAEL, MIAMI
Traveled with group, Traveled with family
Oct 24, 2021
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Oct 2021
Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
Photo gallery for Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
Overview of Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel
4.5/5 Wonderful
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet friendly
- Air conditioning
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
401 W Summit Hill Dr, Knoxville, TN, 37902
Explore the area
- Market Square2 min walk
- University of Tennessee16 min walk
- West Town Mall11 min drive
- Knoxville, TN (TYS-McGhee Tyson)19 min drive
Choose dates to view prices
About this area
Knoxville
In the city center, Crowne Plaza Hotel Knoxville Downtown University, an IHG Hotel is in Old City, a walkable area in Knoxville with good shopping. Tennessee Theatre and Historic Southern Railway Station are local landmarks, and some of the area's attractions include Knoxville Zoo and World's Fair Park. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Knoxville Civic Auditorium and Coliseum. Guests appreciate the hotel's central location.
What's nearby
- Tennessee Vallley of Authority - 2 min walk
- Market Square - 2 min walk
- Tennessee Theatre - 7 min walk
- University of Tennessee - 16 min walk
- West Town Mall - 11 min drive
Getting around
- Alcoa - Knoxville Airport (TYS) - 19 min drive
Restaurants
- Stock & Barrel — 2 min walk
- Not Watson's Kitchen + Bar — 3 min walk
- Tomato Head — 4 min walk
- Downtown Grill & Brewery — 4 min walk
- Square Room/Cafe 4 — 4 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking on site (USD 10 per day; includes in/out privileges)
- Valet parking on site (USD 20.00 per day; includes in/out privileges)
- Wheelchair-accessible van parking available
- Onsite parking includes off-street options
Food and drink
- Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 14.75 per person
- 1 restaurant
- 1 bar
- Room service available
Things to do
- 24-hour fitness center
- Indoor pool
Family friendly
- Free cribs/infant beds
- Indoor pool
- Rollaway/extra beds (surcharge)
Conveniences
- ATM/banking services
- Ballroom
- Elevator
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Luggage storage
- Multilingual staff
- Porter/bellhop
Languages spoken
- English
Business services
- Business center
- Meeting rooms
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- Grab bar near toilet
- In-room accessibility (select rooms)
- Raised toilet seat
- Roll-in shower (select rooms)
- Wheelchair-accessible business center
- Wheelchair-accessible fitness center
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Free cribs/infant beds
- Rollaway/extra beds (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- Shampoo
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
Entertainment
- 49-inch LCD TV
- Cable channels
Food and drink
- Coffee/tea maker
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Safe
Similar properties
See similar properties
Knoxville
Downtown Knoxville
Free WiFi
Business friendly
Hotel
Guest rating 4+
3 star
Pet friendly
Policies
Check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 21
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 35.00 per pet, per stay, plus a deposit of USD 35.00 per stay
Dogs and cats welcome
Up to 50 lbs
Food and water bowls are available
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per stay
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 14.75 per person (approximately)
- Self parking fee: USD 10 per day (in/out privileges)
- Valet parking fee: USD 20.00 per day (in/out privileges)
- Pet deposit: USD 35.00 per stay
- Pet fee: USD 35.00 per pet, per stay
- Rollaway bed fee: USD 35.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University
Crowne Plaza Hotel Knoxville Downtown University
Frequently asked questions
Overall score and ratings
4.5
Wonderful
4.6/5
Cleanliness
4.7/5
Staff & service
4.3/5
Amenities
4.4/5
Property conditions & facilities
5/5 Excellent
Rouxle
Traveled with family
Oct 18, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
5/5 Excellent
Leslie
Traveled with partner
Oct 16, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
5/5 Excellent
Leo
Traveled with family
Oct 14, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
4/5 Good
Dylan
Traveled with partner
Oct 12, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021