Ratings based on 1,230 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by Kong

Posted Sep 4, 2017 on Hotels
Cos typhoon npo.8 hoisted
4 out of 5
by A verified traveler

Posted Sep 3, 2017 on Hotels
room condition is good. Toiletry selection is not comprehensive.
5 out of 5
Recommended
for Everyone
by A verified traveler

GOOD~~ REALLY GOOD

Posted Aug 31, 2017 on Orbitz
Pros: yes
Cons: yes
Location: yes
very very good hotel. it is very new hotel. If i go HK again i will be there want agiag stay
5 out of 5
by Youngchan

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Thank you very much for your staying at L’hotel elan. It is glad to know that your staying experience was excellent which made your stay with us more enjoyable, it is our great pleasure to share your comments with the team. When you plan for a return visit, please do check out our exclusive direct booking offers on our hotel website and you can also reserve our Comfy room or Suite room to enjoy complimentary breakfast and a better stay. On the other hand, please do try our Forte on 2/F which offers buffet and a-la-carte options for breakfast, lunch and dinner during your stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
4 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
convenient location
Comment from Hotel Management
Oct 5, 2017
Thank you very much for your staying at L’hotel elan. It is glad to know that your staying experience was more than satisfactory which made your stay with us more enjoyable, it is our great pleasure to share your comments with the team. When you plan for a return visit, please do check out our exclusive direct booking offers on our hotel website and you can also reserve our Comfy room or Suite room to enjoy complimentary breakfast and a better stay. On the other hand, please do try our Forte on 2/F which offers buffet and a-la-carte options for breakfast, lunch and dinner during your stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
4 out of 5
by A verified traveler

Just need some improvement on customer services.

Posted Aug 20, 2017 on Hotels
Great price in term of the condition, closed to mtr, need more improvement on customer service, but overall was good!
3 out of 5
by A verified traveler

A centipede

Posted Aug 12, 2017 on Hotels
The front desk lady who checked me in, she was rude. I reserved a non-smoking room, she put me in a smoking room. 2Nd night, my room has a 2 inches long centipede. I called them to change room, they put me in a much smaller room.
Comment from Hotel Management
Aug 15, 2017
Thank you very much for staying at L’hotel elan. It is our great pleasure to share your comments with the team. Meanwhile, we would like to extend our sincere apologies that in some particular aspects we were unable to meet with your expectations and it has been a topic of discussion with the concerned department heads and we will make our utmost efforts to improve the situation. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast buffet and a better stay. In additional, please feel free to contact our Guest Service Manager direct if we can be offer further assistance. We look forward to the pleasure of welcoming you back to the L’hotel elan soon so that we could make your next trip a 5-star perfect stay.
3 out of 5
by Peter

Hate massive holding deposits on prepaid accom

Posted Aug 5, 2017 on Hotels
Think having to have a HKD 2000 holding deposit is outrageous and want be staying here again. I'm sure i'll get the money back in a few weeks !
Comment from Hotel Management
Aug 15, 2017
Thank you very much for staying at L’hotel elan. It is our great pleasure to share your comments with the team. Meanwhile, we would like to extend our sincere apologies that in some particular aspects we were unable to meet with your expectations and it has been a topic of discussion with the concerned department heads and we will make our utmost efforts to improve the situation. When you plan for a return visit, you can reserve our Comfy room or Suite room to enjoy complimentary breakfast buffet and a better stay. In additional, please feel free to contact our Guest Service Manager direct if we can be offer further assistance. We look forward to the pleasure of welcoming you back to the L’hotel elan soon and we could make your next trip a 5-star perfect stay.
5 out of 5
by Xiaoyang

spacious room and amazing view

Posted Jul 10, 2017 on Hotels
I stayed on the 25th floor. The room was spacious and the view was amazing.
Comment from Hotel Management
Jul 21, 2017
Thank you very much for staying at L’hotel elan. We are glad to know that your staying experience was excellent especially the spacious room which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. When you plan for a return, you can reserve our Comfy Zone or elan Suite to enjoy complimentary breakfast buffet and more spacious with better stay. On the other hand, please do try our Forte on 2/F which offers buffet and a-la-carte options for breakfast, lunch and dinner during your stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.
4 out of 5
by A verified traveler

Posted Jun 27, 2017 on Hotels
Wheather is very good
Comment from Hotel Management
Jul 21, 2017
Thank you very much for staying at L’hotel elan. We are glad to know that your staying experience was overall satisfied which made your stay with us more enjoyable and it is our great pleasure to share your comments with the team. When you plan for a return, you can reserve our Comfy Zone or elan Suite to enjoy complimentary breakfast buffet and more spacious with better stay. On the other hand, please do try our Forte on 2/F which offers buffet and a-la-carte options for breakfast, lunch and dinner during your stay. We look forward to the pleasure of welcoming you back to the L’hotel elan soon.