TV
Check availability

Reviews of Northway Inn Queensbury - Lake George

2 out of 5
Northway Inn Queensbury - Lake George
543 Aviation Rd, Queensbury, NY

Reviews

5.4
Rating 10 - Excellent. 38 out of 511 reviews" "
Rating 8 - Good. 103 out of 511 reviews" "
Rating 6 - Okay. 132 out of 511 reviews" "
Rating 4 - Poor. 114 out of 511 reviews" "
Rating 2 - Terrible. 124 out of 511 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jamair

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely filthy. The cigarette smoke stains the rooms. People hanging outside your room until 12 in the morning. People arguing, fighting. This is not the place you want to stay at WHAT SO EVER! The rooms are filthy. Stains on the walls sheets and pillow cases disgusting. This place should not be running for business.
Stayed 2 nights in Aug 2022
Response from L on Aug 26, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Don't stay here. It is filthy and unsafe. We were charged before check-in, and they refused to refund our money when we realized the condition of the 'Inn'.
Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute trash
Stayed 1 night in Jul 2022
Response from L on Jul 25, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Alysia

Stayed 1 night in Jul 2022
Response from L on Jul 24, 2022
Thank you for your review.

8/10 Good

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night
The hotel was older but very clean. The neighbors were very noisy and many were intoxicated.
Stayed 1 night in Jul 2022
Response from L on Jul 20, 2022
Thank you for your review.

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from L on Jul 20, 2022
Thank you for your review.

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos and property don’t match. Incredibly dirty an unsanitary property
Stayed 1 night in Jun 2022
Response from L on Jun 28, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid $300 for one night in what seemed liked a homeless shelter. Unbelievable… Everything in the area was booked so we were forced to stay, overpay and endure.
Stayed 1 night in Jun 2022
Response from L on Jun 28, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Like they say you get what you pay for.
The first sour note was when they have you sign a waiver. Saying if you smoke in room it will cost you $200 to clean it. I do not smoke. When you walk into room. First thing you smell stail cigarettes. There was dirt all over the floor. Did not look like it had been swept recently. The toilet was dirty. Someone forgot to clean inside the bowl.just disappointed.
Stayed 2 nights in May 2022
Response from L on Jun 9, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Luis

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Sharon

Stayed 7 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from L on Mar 5, 2022
Thank you for your review.

6/10 Okay

Francis

Traveled with partner
Liked: Cleanliness, staff & service
the room was nothing like the pictures. you could not control the heat. very hot. alot of young people and thier families staying there ful time'
Stayed 4 nights in Feb 2022
Response from L on Mar 2, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Kyle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rough shape
The bed was pretty comfortable, TV worked great with a good channel selection, and wifi worked very well. On the downside the place smelled terrible, like a metric ton of cigarettes were smoked in this room. There were cigarette burns in the comforter, dirt/ash in the corners, holes in the walls, not a single trash can in the room, toilet seat was too small for that toilet, heater/fan worked but none of the adjustments seemed to change the air flow. I could also hear kids coughing in adjacent rooms and could hear outside through the night. Overall it was in rough shape and not worth the price I paid.
Stayed 1 night in Feb 2022
Response from L on Feb 28, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Kyle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the site are NOT for this motel. It’s for the Econolodge HOTEL across the parking lot. Very disappointed and disgusted by the MOTEL that I stayed in. Cigarette smoke in a nonsmoking building. Not room. There was a no smoking policy. Cigarette burns on the comforter. Disgusting pillows, blanket was covered in hair, stains everywhere. The walls, thin with freshly repaired holes in them. No garbage can in the room for whatever reason. Insulation.. in the air vent in the bathroom. Shower smelt of mold and sweat. No hot water in the shower. Dark black lines where the walls met the ceiling. Don’t even want to know what that was. Overall.. I spent way to much money to stay in the worst lie of a motel/hotel I’ve ever seen. Wound up buying bedding so I didn’t have to sleep in whatever cesspool was living on everything from the mattress all the way to the comforter. 0/10 never staying here ever again.
Stayed 2 nights in Feb 2022
Response from L on Feb 21, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay there.
The whole place was “rode hard and put away wet” it was disgusting.
Stayed 2 nights in Feb 2022
Response from L on Feb 15, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms depicted in the photos are NOT ACCURATE. These rooms are dated, filthy, and not at all what is advertised. When a refund was requested the Manager stated because we booked on Expedia, there will not be a refund. We literally checked in and back out in under 30 minutes. The manager had enough nerve to ask if we used the room as it would have to cleaned if we did.
Stayed 1 night in Feb 2022
Response from L on Feb 16, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Rafal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel
Stayed 1 night in Feb 2022
Response from L on Feb 19, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Shawn

Stayed 1 night in Feb 2022
Response from L on Feb 14, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Zoryana

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one plus is that, 2 min from hotel are a lot of stores and places to eat.
Stayed 1 night in Feb 2022
Response from L on Feb 14, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. It was gross
Stayed 1 night in Feb 2022
Response from L on Feb 14, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Devin

Traveled with group, Business traveler
Liked: Staff & service
The staff was nice, making the best with what they could. There was fighting in the car park upon arrival. That gave off a bit of a sketchy vibe, the room wasn't particularly clean nor dirty. For $200 it was definitely overpriced, but such is life.
Stayed 1 night in Oct 2021
Response from L on Jan 18, 2022
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Spyros

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from L on Dec 24, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Syed M

Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend Trip
This hotel needs updating to say the least. Bed was super hard, tub was peeling and there were water stains on the ceiling and walls.
Stayed 2 nights in Oct 2021
Response from L on Oct 25, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021
Response from L on Oct 25, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Colleen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not look like pictures on intetnet .
Stayed 1 night in Oct 2021
Response from L on Oct 25, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Greg

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We were placed on the end of the INN where most of the people staying there were living there. It was uncomfortable walking by them and having them talk to you while they’re sitting outside on their lawn chairs when all you’re trying to do is get to your room. The rooms aren’t carpeted which makes for a noisy stay. I wouldn’t recommend, but can’t be surprised about the property based on the cheap price we payed compared to the othe hotel rates around them.
Stayed 1 night in Oct 2021
Response from L on Oct 25, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Jim

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel seems to be used as government paid housing. Sketchy people hanging out all over the place. Got into our room, no towels, flooring had gaps and chunks missing from the laminate. Girlfriend tried to take a bath, and the tub wouldnt hold water. Some sort of buzzing noise outside all night.
Stayed 1 night in Sep 2021
Response from L on Sep 20, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Madeleine M

Disliked: Cleanliness, property conditions & facilities, room comfort
The condition of the room was one of the worst I’ve ever stayed in. We were asked to sign a non-smoking policy form. Yet the room reeked of smoke. Floors had not been swept and there wasn’t a bar of soap to be found to wash and take a shower.
Stayed 1 night in Aug 2021
Response from L on Aug 28, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from L on Sep 20, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My mother always told me, "If you can't say something nice, say nothing".
Stayed 1 night in Aug 2021
Response from L on Aug 23, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a low budget motel, it was sketchy as far as cleanliness goes, big stain on my comforter, no decor, smelled mildewy. Location was ok
Stayed 1 night in Aug 2021
Response from L on Aug 12, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Nancy S

Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from L on Aug 4, 2021
Thank you

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
The desk clerk was very efficient and tried to get me checked in as fast as possible. Parking was close my room was a little rough around the edges.
Stayed 1 night in Jul 2021
Response from L on Jul 29, 2021
Thank you for your review.

4/10 Poor

Jon

Traveled with family
Disliked: Staff & service
Only if you’re desperate.
Photos online don’t show all the people living at this hotel and hanging out outside of their rooms. It feels like several drug dealers room here with the constant traffic and range of people coming and going. We did not feel that safe or comfortable. I would never go back to this place and did not sleep well knowing our safety could be at risk. We only stayed here because it was one of the only places with availability and actually checked with several other hotels once we checked in as we didn’t have a good feeling about the place or characters hanging around.
Stayed 1 night in Jul 2021
Response from L on Jul 29, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Northway Inn is a Hole. If your boss puts you here you need to quit your job. Lake George college crowd, drinking, smoking, junkies, losers, fights, drugs, illegals. This is filled with lowlife losers. Bottom of the barrel. I pulled in, looked around, and drove to Glen Falls.
Stayed 1 night in Jul 2021
Response from L on Jul 29, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Brynn

Stayed 2 nights in Jun 2021

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from L on Jul 26, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Jul 2021
Response from L on Jul 19, 2021
Thank you for your review!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they put us in a our of order room. ac didnt work. the window was broken also didnt lock. we didnt feel safe AT ALL. my boyfriend booked us a different hotel 5 mins into getting into our room and we left. I really would like a refund cause that hotel was terrible nor did we even stay there for longer than 5 mins
Stayed 2 nights in Jul 2021
Response from L on Jul 19, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place. Dirty, noisy, run down. They didn’t service the room on day 3. I did not feel safe here. Do not book this property. Expedia should remove it from its listings,
Stayed 3 nights in Jul 2021
Response from L on Jul 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing, It was was used for welfare recipients. The smell was outrageous. We could not spend the night!!!!
Stayed 3 nights in Jun 2021
Response from L on Jul 12, 2021
Thank you for your review.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What A Dump!!!
I have one word to describe this hotel a DUMP!.... Stay away as far away as you can! Trust me when i say you will regret staying here!. Place is disgusting!!...That's of course if you even have the chance to make it to your room before one of the local hotel residents stops and harasses you for a ride to The Home Depot.Most places leave complimentary mints on your pillow. This place leaves you Syringes, crack rocks and and a spoon underneath your bathroom sink. That way when you get bored ypu can freebase!.. I don’t know about you but that's a damn deal right there!! Definitely stay away find another place to stay.
Stayed 3 nights in Jul 2021
Response from L on Jul 15, 2021
Thank you for your review.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The smell is horrible, door locks wasn’t even working… way to expensive.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from L on Jul 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Motel, not Hotel
This place was not a hotel. It was a motel. People who live there were outside drinking all night. There was a sticker inside the doors telling you to keep your doors locked for safety. It was not at all what we expected and not a place I will stay again. And to top it all off there was a 10 am check out time.
Stayed 1 night in Jun 2021
Response from L on Aug 23, 2021
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Smoke filled rooms. Parties till 3am. Drug deals. People living here. Room gross. Toilet broken. Had to go get air freshener just to breathe when they denied me a refund. Pictures lie.
Stayed 1 night in Jun 2021
Response from l on Jul 1, 2021
Thank you for your review.