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Reviews of Hampton Inn & Suites Lake Jackson-Clute

2.5 out of 5
Hampton Inn & Suites Lake Jackson-Clute
1121 Highway 332, Clute, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 374 reviews" "
Rating 8 - Good. 101 out of 374 reviews" "
Rating 6 - Okay. 30 out of 374 reviews" "
Rating 4 - Poor. 7 out of 374 reviews" "
Rating 2 - Terrible. 7 out of 374 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 2 nights in Apr 2024

8/10 Good

Joe, Lago Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near our destination. Helpful staff. Good price.
Stayed 1 night in Mar 2024

10/10 Excellent

Lorie

Stayed 1 night in Feb 2024

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Joyce on Jan 1, 2024
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute, TX. We value your business and look forward to seeing you again soon.

10/10 Excellent

Madolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really was sooooo comfy in that bed! I did not want to get up the next morning. The people were very courteous and helpful, especially Monique when I checked in.
Stayed 1 night in Dec 2023
Response from Joyce on Dec 14, 2023
Thank you for taking the time to leave such a wonderful review of the Hampton Inn & Suites in Clute, TX. Our staff is always excited to hear that our guests have enjoyed their stay. I will be happy to relay your compliments to Monique. She is a valuable member of our staff. Thank you again for your postivie review.

6/10 Okay

Art

Traveled with partner
Liked: Staff & service, amenities
Room door keys didn't work in two different rooms.
Stayed 2 nights in Nov 2023
Response from Joyce on Dec 5, 2023
Thank you for leaving a review of the Hampton Inn & Suites by Hilton. We have determined there was computer error in the system that caused the problem. The issue has been resolved and steps have been taken to prevent a recurrence. We hope you will stay with us again.

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Staff was very helpful and professional.
Stayed 1 night in Nov 2023
Response from Joyce on Dec 5, 2023
Thank you for taking the time to leave this great review. Our staff is happy to know you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Stephen, Garden Ridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a good experience. Had room key issues initially, but was resolved.
Stayed 1 night in Nov 2023
Response from Joyce on Nov 14, 2023
Thank you for leaving a review of the Hampton Inn & Suites by Hilton Clute, TX. I am happy to hear that we were able to resolve your key issue. Our staff looks forward to seeing you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff. Breakfast.
Stayed 1 night in Nov 2023
Response from Joyce on Nov 15, 2023
Thank you for taking the time to review the Hampton Inn & Suites by Hilton. I will be happy to relay your compliments to our staff. It always makes them happy to hear our guest have enjoyed their stay.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joyce on Nov 14, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute, TX.. It makes our staff happy to know we've made pir guest happy.Thank you again for the excellent review.

10/10 Excellent

Hector

Stayed 1 night in Nov 2023
Response from Joyce on Dec 5, 2023
We were excited to see you enjoyed your stay at the Hampton Inn & Suites in Clute, TX. We hope you come back soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Joyce on Nov 14, 2023
Thank you for taking the time to review the Hampton Inn and Suites in Clute, TX. We are excited to see you enjoyed your stay. Thank you again for your excellent review.

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff was friendly and courteous. The Hotel and room cleaniness were above exceptional!
Stayed 1 night in Sep 2023
Response from Joyce on Sep 15, 2023
Thank you for leaving a wonderful review. We are excited to know you enjoyed your stay with us. Our staff hopes to see you again soon.

10/10 Excellent

van

Excellent
Stayed 1 night in Sep 2023
Response from Joyce on Sep 8, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff is always happy to hear that our guests have enjoyed their stay. We look forward to your next visit.

8/10 Good

ALEJANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Aug 2023
Response from Joyce on Aug 9, 2023
Thank you for taking the time to leave a review. We know how busy life can be. Our staff is delighted to know you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Joyce on Sep 8, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites in Clute, TX. Our staff was delighted to hear you enjoyed your stay with us. We hope you will be able to visit again soon.

8/10 Good

Damien

Traveled with group, Traveled with family
Liked: Staff & service, room comfort
Need some updates to decor but overall it was good.
Stayed 2 nights in Jul 2023
Response from Joyce on Sep 8, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites in Clute, TX. We have finally obtained approval from corporate to update the hotel. As soon as we can obtain the materials and the workers we will begin.

8/10 Good

FELIPE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in and We could stay in the pool until 11:pm
Stayed 2 nights in Jun 2023
Response from Joyce on Jul 5, 2023
Thank you for taking the time to review the Hampton Inn & Suites Clut/Lake Jackson. Our staff is delighted to know you enjoyed your stay. It makes us happy to know our guests are happy.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel!
We went to this hotel because Galveston was booked and super expensive. We ended up having a great stay and a great time at the beach! The hotel was clean, breakfast fresh, and clean outdoor pool with hot tub. There were many quick food options right off the service road and just a quick 15 min drive to the beach. I will definitely be back!
Stayed 2 nights in Jun 2023
Response from Joyce on Jun 20, 2023
Thank you for leaving such a wonderful review of the Hampton Inn in Clute, TX. Our staff is excited to hear you enjoyed your stay and will be back again. We look forward to seeing you again.

6/10 Okay

Harold

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in our room, 205, was really nasty looking!
Stayed 1 night in Jun 2023
Response from Joyce on Jun 20, 2023
Thank you for leaving a review of the Hampton Inn in Clute, TX. The carpets are cleaned regularly but the stains were unfortunately permanent. We have just received approval from corporate to begin upgrades to the hotel. I hope you will come back to see the changes.

8/10 Good

Terry

Stayed 1 night in Jun 2023
Response from Joyce on Jun 29, 2023
Thank you for taking the time to review the Hampton Inn in Clute, TX. We appreciate how valuable your time is. Our staff hopes to see you again soon.

10/10 Excellent

John

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
I loved the fact that this hotel is pet friendly. I was able to bring my dog on a road trip with me and husband, worry free!
Stayed 1 night in May 2023
Response from Joyce on May 9, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. It makes us happy to know you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Gerardo

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Joyce on May 23, 2023
Thank you for taking the time to review the Hampton Inn & Suites in Clute, TX. I am sorry you did not enjoy your stay.

10/10 Excellent

Patrichs

Stayed 1 night in Apr 2023
Response from Joyce on May 9, 2023
Thank you for leaving a review of the Hampton Inn & Suites Clute/Lake Jackson. Our staff enjoyed having you stay with us and are looking forward to seeing you again.

10/10 Excellent

Kathryn

Stayed 4 nights in Apr 2023
Response from Joyce on May 9, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites Clute/Lake Jackson. We are delighted to know you enjoyed your stay with us. Our staff is looking forward to your next visit.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lydia on Apr 11, 2023
Thank you for leaving a review of the Hampton Inn and Suites Lake Jackson-Clute TX. We hope you will stay with us again in the future.

6/10 Okay

Terry

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It had an area for you to run your dog, what I didn't care for was the room smelled, the bathroom had an odor like someone had just used it the whole time we were there. The carpets were dirty and I didn't like walking around the room without wearing something on my feet.
Stayed 1 night in Mar 2023
Response from Ji\oyce on Apr 6, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites Clute/Lake Jackson. The carpets have been professionally cleaned but are starting to show wear. We are in the process of obtaining permission from corporate to make upgrades. This should start in the next few months. We hope you will come back to see the changes as the occur.

8/10 Good

Timothy

Stayed 1 night in Apr 2023
Response from Joyce on Apr 6, 2023
Thank you for your positive review of the Hampton Inn & Suites Clute/Lake Jackson. We enjoyed having you stay with us.

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property! Easy, fast check in process.
Stayed 1 night in Mar 2023
Response from Joyce on Apr 6, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites Clute/Lake Jackson. Our staff is happy to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great with our stay!
Stayed 1 night in Mar 2023
Response from Lydia on Mar 22, 2023
Thank you for leaving a review for the Hampton Inn and Suites in Lake Jackson-Clute TX. I am glad to hear everything was great while you stayed with us! Hope to see you again.

10/10 Excellent

Aqib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Joyce on Feb 28, 2023
Thank you for taking the time to review the Hampton Inn & Suites by Hilton, Clute/Lake Jackson. It is nice to know our guests enjoy their stay with us. Our staff is looking forward to seeing you again.

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great front desk
Stayed 1 night in Feb 2023
Response from Lydia on Feb 27, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites in Clute, TX. Your compliments will be relayed to the staff, and we hope you will be able to come stay with us again.

8/10 Good

Cassy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place over 3 others within a block. Hot breakfast, hot water, convenient. Fresh coffee 24/7. Bed was comfortable. Staff was very very nice.
Stayed 3 nights in Feb 2023
Response from Joyce on Feb 16, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites in Clute, TX. Our staff is delighted to know you enjoyed your stay with us. Our goal is to make every guest comfortable.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love Hamptons. Hallway carpets need replaced but property otherwise is excellent
Stayed 1 night in Dec 2022
Response from Joyce on Jan 26, 2023
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton. We have finally received approval to do upgrades at the hotel since the design team was furloughed during COVID. We hope to start work as soon as we can receive the product and hire workers. Please be sure to come back and see all the changes.

10/10 Excellent

Jeff

Stayed 1 night in Dec 2022
Response from Joyce on Dec 29, 2022
Thank you for taking the time to review the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff is excited to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Real clean nice beds Lights on Parking lot excellent Friendly staff.
Response from Joyce on Dec 26, 2022
Thank you for taking the time to review the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Your compliments will be relayed to the stuff, they strive to make every guest feel welcomed. We hope you will be back to visit again soon.

8/10 Good

Lenora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so excellent
Response from Joyce on Dec 22, 2022
Thank you for taking the time to respond to our survey. We appreciate how valuable your time is.I will relay your compliments to the staff. They strive to make everyone's stay enjoyable.It was a pleasure having you as our guest. Or staff hopes to see you again soon.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Thank you
Stayed 2 nights in Dec 2022
Response from Joyce on Dec 19, 2022
Thank you for taking the time to review the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff is excited to know that you enjoyed your stay with us. We hope you will be back to visit again soon.

10/10 Excellent

Lissette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Friendly staff Great breakfast Nice location !!
Stayed 1 night in Dec 2022
Response from Joyce on Dec 13, 2022
Thank you for taking the time to respond to our survey. We appreciate how valuable your time is.Your compliments will be relayed to the staff. They strive to make everyone feel welcomed.It was a pleasure to see you. Our staff enjoyed your visit.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Joyce on Dec 5, 2022
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff is excited to see you enjoyed your stay with us. We hope you will be able to stay again soon.

10/10 Excellent

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again. We liked pet friendly.
Stayed 2 nights in Oct 2022
Response from Joyce on Oct 25, 2022
Thank you for responding to our survey. We appreciate how valuable your time is. We hope to see you again.

10/10 Excellent

Maria

Stayed 1 night in Oct 2022

8/10 Good

Denise

Liked: Cleanliness, staff & service
Hotel rooms could use some renovating. Carpeting & furniture in rooms was old and worn. Standard breakfast area (was clean). Pool was nice.
Stayed 3 nights in Sep 2022
Response from Joyce on Oct 18, 2022
Thank you for taking the time to review the Hampton Inn & Suites by Hilton. We will be going through upgrades shortly. Our staff hopes you will be able to visit after they are completed.

10/10 Excellent

Biff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly. Our key card did not work when we returned Sat. afternoon, and even the master key card failed. We were given a room to sit in and watch our football game until the door was opened. Then they let us get our belongings out of our first room and stay in the upgraded suite.
Stayed 2 nights in Sep 2022
Response from Joyce on Sep 27, 2022
Thank you for taking the time to leave this wonderful review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. We are delighted to know that we were able to provide you with an alternative until we could solve the problem with your key. Thank you for your understanding. Our staff hopes to see you again soon.

2/10 Terrible

Laura

Stayed 2 nights in Sep 2022

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable
Stayed 1 night in Sep 2022
Response from Joyce on Sep 26, 2022
Thank you for taking the time to leave a review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff enjoyed having you stay with us. We hope to see you again soon.

4/10 Poor

jay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Grady

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for where I was working. Breakfast was OK but not great. Good exercise facility. Very clean.
Stayed 5 nights in Aug 2022
Response from Joyce on Aug 30, 2022
Thank you for taking the time to review the Hampton Inn & Suites by Hilton Clute/Lake Jackson. I'm glad you found our location convenient for your work. We look forward to seeing you again.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Joyce on Aug 30, 2022
Thank you for leaving this wonderful review of the Hampton Inn & Suites by Hilton Clute/Lake Jackson. Our staff is always excited when they hear our guests have enjoyed their stay. We look forward to your next visit.