Ratings based on 71 Verified Reviews
4.6 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from California
not as advertised
Posted Jun 9, 2017
Pros: Room itself was wonderful.
Location: not overly inconvenient, though not in town - 10-15 drive to get to anything
The room was beautiful, accommodating and new. Bed was comfortable, shower head was great, dining table was convenient. However, there was virtually no view from either the living room or bedroom. I came for a view, having that impression from the website. We saw a chair lift from one side and a solitary view of a concrete block wall.
Comment from Hotel Management
Jun 16, 2017 by Ridge Tahoe Resorts, Hotel Management
We are so sorry that your room didn't have a view. Because rooms are first come, first serve, we can not always guarantee that you will get a valley view. We do try our best to accommodate everyone's request.
We are happy that you enjoyed your room and will work harder on educating our staff to help improve future guest experiences
Recommended
for Everyoneby A verified traveler
Posted May 9, 2017
This is not a motel room, it is a small one bedroom fully furnished and outfitted apartment with a beautiful view.
Comment from Hotel Management
Jun 16, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us and are looking forward to seeing you again soon!
by A verified traveler
Close to skiing not casinos
Posted May 8, 2017We stayed here in may 17. The hotel is part of the ridge group. There's no lobby at this location or staff. It's kind of strange you check in down the road and then come back to your room. There's absolutely no amenities at this location aside from a game room with barely anything. The room was 3 out of 5 for clean. The kitchen was clean , the couch blinds and pillows seemed dirty . The blinds were brown from dirt and stains the couch seemed old and the pillows had hair on them. The room was exactly as pictured . Large with kitchen. I don't know if I'd come back for the price. It's nice for a long ski weekend to have the kitchen. It's about 15 minutes from casinos .
We went to FOX AND HOUND restaurant by the hotel. Really good ! Check that out.
Recommended
for Everyoneby A verified traveler
Great location next to Heavenly Ski Resort
Posted Mar 14, 2017
Pros: Great location, very clean and comfortable.
Cons: Stock room with ammenities - shampoo, conditioner, shower gel & coffee.
Location: 3 minute shuttle to ski lift.
Great location next to Heavenly's Stagecoach ski lift. Room was clean and comfortable. Shower ran out of hot water too fast to wash hair. No shampoo, conditioner, shower gel or coffee left in room. We had to call 2-3 times to get shampoo. They offer coffee filters, but no coffee. Even after housekeeping service, they didn't always leave shampoo or coffee.
by A verified traveler
Filthy
Posted Oct 24, 2016 on HotelsThere was hair left on the pillow from the previous guest. Housekeeping didnt even change the pillow cases. My wife and I had to change the sheets and sleep with several towels over our pillows at 1 in the morning. ( luckily there was sheets and pillows in the closet(who knows if those were even clean? :(
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for your feedback. We apologize that we didn't meet your expectations. We are always looking to improve our customer service and will pass the feedback to our housekeeping department.
by A verified traveler
Poor Service
Posted Oct 7, 2016Hotel Front Desk staff was rude, unorganized, and inefficient. I reserved a two night stay, but they booked me in two separate one night stays instead. Which meant that my key expired after the checkout time during my second day, and I had to call the front desk (which is on top of the mountain) to send someone to bring a key. Instead of just sending someone, they proceeded to tell me that it wasn't their fault that I was booked in two separate days, and that it's their common practice. When I said "That doesn't really make sense..." they just argued with me.
Comment from Hotel Management
Oct 28, 2016 by Luz Mora, Hotel Management
We apologize for the unfortunate experience you encountered. We are always striving to give the best customer service and to make our guests vacation a smooth process, your feedback will be taken to management. We hope you visit us again.
by A verified traveler from yuba city
Bad customer service and false advertising
Posted Sep 19, 2016This hotel shows pictures of nice rooms which they were..... But also shows a lobby, clubhouse, and places to eat and lounge. While all that is located near by it is annoying that you either have to drive there or call for their shuttle to pick you up. I would have never chosen this hotel if I had known the inconvenience in their location. Plus my wife is pregnant elevator was out of service so it was a dangerous walk up a bunch of stairs and cat walks to get to our room and didn't sleep well with people jumping up and down it sounded like right above our heads. And management has yet to call me back regarding my complaints
Comment from Hotel Management
Oct 28, 2016 by Luz Mora, Hotel Management
We apologize for the inconvenience you encountered during your trip. We are always striving to give the best customer service. We will take your feedback to make sure our guests are aware that they are booking in one of our sister properties.
by A verified traveler from New Smyrna Beach, Fl
Great
Posted Sep 13, 2016 on HotelsThe staff were friendly and helpful. They have a shuttle to get you around property a definite plus.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for the great review and hope to see you again on your next vacation.
by A verified traveler
Not very good.
Posted Sep 13, 2016 on HotelsIt was hard to find the office to check in. Room was old and furniture warn and dirty. Electricity went out at dinnertime and stayed out. Hotel would not compensate for that.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
We apologize for the inconvenience and appreciate the feedback. We are actively working on having check-in be a smoother process for all of our guests.
Recommended
for Everyoneby A verified traveler from Colorado Springs,CO
Great stay
Posted Sep 9, 2016
Pros: Nice room. Clean.
Cons: Sheet pan didn't fit in the oven. Had to fit it in at an angle.
Location: Location was good. Close to all the amenities.
Very quiet. Peaceful. Wildlife to wake up to. Great fireworks display over S. Lake Tahoe.
Comment from Hotel Management
Oct 28, 2016 by Luz Mora, Hotel Management
Thank you for the great review and are delighted you enjoyed your stay with us.