Indoor pool, outdoor pool, sun loungers
Check availability

Reviews of Village Hotel Blackpool

3 out of 5
Village Hotel Blackpool
East Park Drive, Blackpool, England

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Cleanliness, staff & service
Stayed 3 nights. Throughtout our stay the room was not cleaned, bed not made, towels not changed, in room tea, coffee & sugar not replenished. Cooked breakfast was poor quality and was cold every morning. Self check-in was not that good, computer said "refer to staff member" ?? So it was pointless. Check out good.
Stayed 3 nights in Apr 2024

6/10 Okay

Linda

Traveled with group, Traveled with family
Positive was the bedroom, although functional rather than having added extras, was clean. Found the breakfast arrangements chaotic, not a relaxing experience at all. Lunch in the Pub & Grill - Sunday roast was enjoyed but atmosphere busy busy again. There was a boxing function on so extremely busy, noisy and definitely not relaxing.
Stayed 1 night in Apr 2024

2/10 Terrible

Irene

Stayed 2 nights in Mar 2024

8/10 Good

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, we booked 2 double beds, had a bath and separate shower. We took our 1 year old grandson. Only one downside was the loud guests returning to their rooms after 2am.
Stayed 1 night in Mar 2024

10/10 Excellent

Stewart, Woodley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Darren

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice. Quite a trek down to the attractions & sea front. Would be nice if they ran a shuttle a several times a day. Facilities very nice, just on my stay, all the soap dispensers in the changing rooms were empty.
Stayed 1 night in Feb 2024

10/10 Excellent

Petros

Stayed 3 nights in Feb 2024
Response from Village Blackpool Reception on Mar 27, 2024
Dear Petros,Thank you for taking the time to leave a 5-star review of our hotel. We're glad to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love couple of evenings spent at the hotel and spa. The only minor downfall was maintenance being carried out slightly earlier that would have expected to. Apart from the noice it was a very pleasant stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel & swimming/spa
Hotel, room, gym and swim facilities were amazing!! 10/10 and would defiantly return. Wanted to have an alcohol drink at the bar and grill at night advertised were cocktails... they didnt have any, malibu... didnt have any... archers... didnt have any, ended up having to go out of hotel and go elsewhere but still only issue i felt was just wanting to relax in hotel bar and have a drink but little option. Apart from that was good stay 👍
Stayed 1 night in Jan 2024

8/10 Good

Tania

Stayed 3 nights in Dec 2023

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ajoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay...will visit again
Stayed 2 nights in Dec 2023

6/10 Okay

Gemma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facilities, but massively understaffed
The facilities at the hotel are really fabulous but they are let down by insufficient staff ratios and for those who have turned in, basic customer service skills … some were just rude. The hotel has moved to self check in, so don’t hold your breathe if you want a welcome to the hotel or to receive basic information like what time breakfast is. Our room wasn’t ready when we arrived 2.5 hours after check in, no apology and it wasn’t until the manager intervened a new room found. Breakfast was chaos, again insufficient staff to clean down and seat people meant diners were left waiting for over 20 minutes - although quality and choice of breakfast items was good. The outstanding facilities and free parking makes it possible to overlook staff incompetencies.
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to put brush & tooth. paste in bathroom.no soap.Exept hand soap on wall.
Stayed 1 night in Dec 2023

10/10 Excellent

ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Nice overnight stay Village Blackpool. Quick friendly checkin . Big room clean and tidy . Nice walk in shower. No tumbler in room or bathroom just 2 tea cups . Good leisure facilities with outdoor pool . Bar food tasty.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel, family room was amazing, kids loved it. Was a bit annoying having to pay for extras, car park, breakfast, swimming pool.
Stayed 1 night in Nov 2023

6/10 Okay

Rosemary

The constant banging of doors was terrible threw out the night. Couldn’t ring down to reception as room as no phone and no one on a checkin desk. Room was cold but once again no staff around to help. Where the banging kept my baby up she slept in so missed the breakfast and the pool time before check out. Won’t be rushing back any time soon
Stayed 1 night in Dec 2023

2/10 Terrible

Tom

Stayed 1 night in Dec 2023

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Gareth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Free parking, outdoor swimming pool heated, comfy bed
Stayed 1 night in Dec 2023

10/10 Excellent

Drew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff we’re loving, and the hotel has everything you need! Clean and tidy Lovely hotel
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, amenities
It was very noisy until 0130, with no staff available to speak with.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere
Stayed 1 night in Nov 2023

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Village hotels are usually decent quality. The evening meal was pretty good, the room was comfortable. (although i had a disabled access room) The breakfast wasnt great and tables were not cleared at breakfast. I'd definitely stay again if in the area.
Stayed 1 night in Nov 2023

8/10 Good

Elaine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find, picked for convenience and the fact it had a pool. Quite loud downstairs in the bar area but bedroom was very quiet although it was cold and the heating wasn’t working properly, the bed was comfortable and the shower was hot and powerful. Shame there was no bath as we had our 18 month old grandson but didn’t spoil our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023

4/10 Poor

CHRISTOPHER

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Andy

Business traveler
Liked: Staff & service
Below standard (this time)
Ordinarily quite good. I stayed in room 407 and - due to work - had room service both night. Main meal was ok (choice is generally poor) however the pavlova was appalling for £8; the waitress even apologised for the aesthetics. Shower was cold on final day however I had to leave at 6:30am therefore had to ‘get on with it’
Stayed 2 nights in Nov 2023

8/10 Good

Catherine

Traveled with family
Liked: Staff & service, property conditions & facilities
Love the pool
Stayed 4 nights in Oct 2023

6/10 Okay

Barbara

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good apart from the cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Damien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Stayed 1 night in Oct 2023
Response from Host Team on Oct 28, 2023
Dear Carl,Thank you for taking the time to review us. We are so delighted to see we scored 10 / 10.We do hope we can welcome you back soon.Kind regards,

4/10 Poor

Ramankutty, Wilmslow

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced with poor dining options
Stayed 1 night in Oct 2023
Response from Host, on Oct 25, 2023
Dear Guest,Thank you for the feedback. We will make sure that it is used constructively. Unfortunately, the food choices and prices is across the brand and not something that we are in control of directly at the hotel.We do hope that this has not put you off staying with us again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Good overall stay. Check in is not great there trying to go self check-in. Just put your desk back and employ more staff. its not improving check-in. Still needed assistance. Breakfast was the worst i have ever Had. Bacon was swimming in grease. No beans. Had to wait nearly 10 mins for poached eggs. The scrambled Egg was rubbery over cooked and plenty of water. Did not really use other facilities but all looked clean & Nice.
Stayed 1 night in Oct 2023
Response from Hayley, Host Manager on Oct 10, 2023
Dear Andrew,Thank you for taking the time to review us. We really appreciate all guest feedback. All the information provided will be passed onto the relevant departments to help us improve our services.We do hope we can welcome you back again.Kind regards

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Could not fault this hotel,absolutely great
Stayed 1 night in Sep 2023
Response from Hayley , Host Manager on Oct 1, 2023
Hi Paul,Thank you for taking the time to review us. We really appreciate all guest feedback, especially when you have had such a great time ! We hope to welcome you back soon.King regards,

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and dtaff
Can’t beat this hotel and I’ve stayed in a few
Stayed 1 night in Sep 2023
Response from Hayley , Host Manager on Sep 28, 2023
Dear Paul,Thank you for taking the time to review us.We are really pleased to see that you enjoyed your stay.We do hope we can welcome you back soon.Kind regards,

4/10 Poor

julian

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hayley on Sep 28, 2023
Dear Julian,Thank you for taking the time to review us.We appreciate all guest feedback that helps us to grow as a company.We do hope your stay has not put you off staying with the Village group again.Kind regards

10/10 Excellent

Sophie

Stayed 1 night in Sep 2023
Response from Hayley, Host Manager on Sep 25, 2023
Dear Sophie,Thank you for taking the time to leave us a review. We really appreciate all guest feedback! We do hope to welcome you back again soon.Kind Regards

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities and service
The staff were very attentive at check in then when I informed them the fan in our room was faulty they arranged a replacement instantly. The rooms were clean and comfortable. The facilities at the hotel were excellent, a very modern well equipped gym and 2 really nice pool areas.
Stayed 1 night in Sep 2023
Response from Hayley, Host Manager on Sep 12, 2023
Dear Allan,Thank you for taking the time to review us!We really appreciate all of our guests feedback.I'm glad to see you enjoyed your experience. We hope to welcome you back soon.

10/10 Excellent

Maryanne

Stayed 1 night in Sep 2023
Response from Hayley , Host Manager on Sep 13, 2023
Dear Maryanne,Thank you for taking the time to leave us a review. We really appreciate all of our guest feedback. We do hope we can welcome you back again soon!Kind regards,

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the surrounding and layout of the hotel. The GYM & swimming facilities were excellent and great value. The breakfast buffett option was ok but the only egg option was scrambled and that was a tad watery, as were the mushrooms. Sausages & Bacon were both lovely though.
Stayed 5 nights in Aug 2023
Response from Hayley, Host Manager on Sep 12, 2023
Dear Ryan,Thank you for taking the time to review us!We really appreciate all of our guests feedback.I'm glad to see you enjoyed your experience. We hope to welcome you back soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hayley, Host Manager on Sep 12, 2023
Dear Jason,Thank you for taking the time to review us!We really appreciate all of our guests feedback.I'm glad to see you enjoyed your experience. We hope to welcome you back soon.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Extras extras
Checked in ok that is where the pleasantries end,they tried charging us £5 for parking even though there was a sign saying free parking.then they charged us another £5 to use the facilties i.e pool sauna we did get the parking reimbursed but had to pay to use the pool which is what we actually went for its an outside pool. And when we tried to get a coffee "we're closed" got barked at us
Stayed 1 night in Aug 2023
Response from Reception on Sep 7, 2023
Hello,Thank you for taking the time to leave us a review. I am sorry to see that not everything was up to your standards at the hotel. We do advertise on all websites about extra charges that occur at the property. This does include parking Monday-Thursday and the use of leisure facilities on site.

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room modern and very spacious and comfy bed. Lovely pool which kids throughly enjoyed and all staff that we came into contact were very helpful and friendly. Excellent hotel in quiet location but only a few miles from the pleasure beach. Will book again.
Stayed 1 night in Sep 2023
Response from Hayley, Host Manage on Sep 4, 2023
Dear Penny,Thank you for leaving such an uplifting review!We are so happy to see that you have enjoyed your time with us and do hope we can welcome you back again soon. Kind Regards,

4/10 Poor

Drew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
POOR
Hotel room was dust/dirty on arrival. Stains all over the carpet. Carpet hadn't been hoovered, found an old tea spoon lying at the side of the bed. Toilet roll never got replenished on the Saturday meaning we had to use an alternative toilet. Room during the 3 night stay never once got cleaned. My son accidentally sat on some blueberries and subsequently stained the bedding, the sheets were never changed for the 3 nights. This stay was extremely disappointing considering the cost for 3 nights. I have taken this further and contacted the Village Hotel customer services direct.
Stayed 3 nights in Aug 2023
Response from Reception Blackpool on Sep 1, 2023
Dear Drew,I am sorry to see that the standards were not acceptable during your stay. I can see that you have directly contacted the hotel and I am sure that one of the management team will pick up your email and respond to you directly.Kind regards

4/10 Poor

Anthony

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Very un happy about lack of cleaning service expecially for a family, towels left outside.. wont be going again
Stayed 2 nights in Aug 2023
Response from Hayley , Host Manager on Aug 24, 2023
Dear Anthony,Thank you for taking the time to review us.We really appreciate our guest feedback.We are sorry to see that not everything was up to our usual high standards for you and that we can welcome you back in the future.Kind regards,