Great location and hotel .... disappointing staff
Posted Jul 19, 2016
This is an amazing hotel. I really loved the beach privacy afforded by the location of the hotel. As this is a bit further than the city center (about 15-20 min out), the beaches are not crowded and feel very much like a private beach. The rooms are clean and modern. The food is expensive but well made. I would highly recommend tasting the local cuisine if possible. If not for the staff, I would rate the hotel at 4.5 stars. Here are my issues with the staff.
The room was not ready on time.
Communication with guests is very poor.
Getting information from staff is like pulling teeth. Even if they actually answer, we found the answer was not complete or incorrect entirely. We were informed that the buggy can take us and bring us back from the sky cab, but found out later (after paying for a taxi back), that the buggy can be taken only if we see one and want to hitch a ride. We rented a car, and asking for directions we were told general locations rather than explicit directions.
Unfortunately, the list goes on.
Even with this the pristine location and well kept grounds are worth a visit, just come prepared with plenty of patience and keep asking questions until you are sure you have all the information from the staff (validate it with a non-staff if possible).