Outdated and staff not attentive
Posted Sep 3, 2016
The place is very old. Stayed at a lakeside view room and the man made lake looks terrible.
The complimentary wifi stopped working on day 2, requested to have it checked and was advised to turn off and turn back on the device despite the wifi not being picked up by 3 different devices. Enquired again on day 3, was told someone will come to the room to check it but never came.
Buffet breakfast was average, so we ventured out and there are heaps of restaurants to choose from that have good food.
Went to check out the kids club and was attended by a very rude staff who cut me off mid sentence to tell my daughter to take her shoes off, and told me to look after my own kid when I was just trying to check out the activities timetable. Safe to say, we did not use the kids club or participate in any of the kids activities.
The kids pool needs maintenance, the non-slip flooring near the slides are coming off, creating a risk for small
children to trip over.
Overall, if I visit Langkawi again, I will look for a different resort to stay at.