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Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 5161 out of 17659 reviews" "
Rating 8 - Good. 3668 out of 17659 reviews" "
Rating 6 - Okay. 2871 out of 17659 reviews" "
Rating 4 - Poor. 2522 out of 17659 reviews" "
Rating 2 - Terrible. 3437 out of 17659 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moises, palmdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms diferente slots good environment
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Moises, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and ideally located for my Vegas trip
Stayed 7 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Paul, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good thanks
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Justin, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Cage

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable. Self check in and check out did not work. Under renovations so food options during stay were limited. You get what you pay for.
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Cage, Guest satisfaction is our number one priority. Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced.

8/10 Good

Graciela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed breakfast at Hash House A Go Go, their hashes and French toast were really good! The convenience of Starbucks and several dining options in the food hall were also a plus! Staff were very nice and helpful during our stay. Having Chippendales in the hotel is also a plus during bachelorette parties!
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Graciela, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Celene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it be returning
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Celene, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Cecilia, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Though the room was a bit outdated, it was clean and spacious. Would stay here again
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Leticia, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

4/10 Poor

Francis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was off the strip, so it was quiet. However, on my last morning (today), I had no hot water, which was unpleasant for our stay. Also, how do you as a hotel have 50 floors and barely half of the elevators work??? We were stranded with our luggage on the 29th floor and HAD TO TAKE THE STAIRS DOWN FROM THE 29th floor to the exit that led to the street. Only one elevator was functional and full each time going down. Embarrassing and ridiculous is putting it lightly. I’ve never had this experience in my 20 years of travel and staying in hotels. When I called the main number, all I was told “facilities is working on it”. I will not choose to stay at the Rio again.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Francis, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property.

10/10 Excellent

ZAYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Zayn, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

jose

Traveled with partner
Liked: Cleanliness, staff & service
Great rooms
Stayed 2 nights in Jan 2024

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey nice room. Hard to figure out a way to the strip from the hotel. It smells really weird outside and in the old hotel rooms, thus leading us to purchase a room upgrade to a newly renovated room. That room on the other hand was extremally nice and well maintained. Minibar did not work though witch was a bummer when we wanted snacks. Otherwise great stay. Can not wait to see what the place looks like when all of the renovations are completed
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 28, 2024
Jacob, we’re thrilled you enjoyed your time with us in one of our newly renovated rooms. We appreciate you taking the time to provide your feedback and we can't wait to welcome you back to Rio Las Vegas in the future.

10/10 Excellent

Kellie, Shreveport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first two days, our room had no hot water in the shower. However, after reporting the problem to the front desk, we were moved to a new room
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 28, 2024
Thank you, Kellie, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 28, 2024
Thank you, Isabel, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

RICK, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 29, 2024
Thank you, Rick, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Johnny Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Need gates to walk out going to businesses
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Johnny Glenn, your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities
Y
Stayed 1 night in Mar 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Tammie, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 28, 2024
Thank you, Kim, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diana Thomas on Apr 28, 2024
Thank you, Maria, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Milton

Traveled with family
Liked: Amenities, property conditions & facilities
Todos
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Milton, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Quadri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiting to check in and check out can for sure be better, the availability of rooms you paid for too can be better. When we got there they said the room I paid for isn’t available so they told us to keep checking back to see if it’s available.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Quadri, for sharing. We are hiring more front desk agents and working out some tests with our newly installed self-check-in kiosks. To check out you can call the operator and they can check you out and send the final bill. Or you can leave the keys at any of the key drop offs. Unfortunately, when we are busy it does take a bit of time to clean rooms and we apologize for the inconvenience that this caused. We hope you will give us another chance and return to our hotel in the future.

6/10 Okay

Michelle, Phoenix

Traveled with partner
Disliked: Staff & service, property conditions & facilities
While the stay was only for one night, as soon as I checked in, I was already ready to check out. The entire hotel has an old smoke smell throughout, and it was dated and felt very old and untouched. This hotel needs an entire remodel immediately!
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Michelle, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

2/10 Terrible

Lelani

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated, gross stained carpets in the room, so much calcium build up on the shower head that the water sprays all over the place. Bed dipped down bad in the middle, Very dirty!!! Staff was friendly but that was about it.
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Lelani, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

10/10 Excellent

Nichole

Traveled with family and small children
Liked: Amenities
We had a wonderful stay all the staff was amazing
Stayed 4 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Nicole, for the great survey! Come back for another wonderful time soon!

10/10 Excellent

LATREVA

Traveled with partner
Liked: Cleanliness, amenities
Thank you
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Latreva, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room on 36th floor. Suite type room with an incredible view of Las Vegas strip. Pool area was exceptional. Ample elevators for guests! Very nice hotel for a reasonable price!
Stayed 7 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Kenneth, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Pablo, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

jeffrey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Needs remodeling
Stayed 5 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Jeffrey, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, mark, your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

calvin

Stayed 2 nights in Feb 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Calvin, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Stacey, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

John

Traveled with family
Bed was very comfortable No coffee pot, no room service No place to get coffee early
Stayed 5 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, John, for sharing. Your feedback is very much appreciated. You can get coffee from any bar or the cocktail waitress 24-hours a day. Starbucks opens at 5:00am daily and room service at 7:00am daily. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Ray, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

paulo, woodland hills

Traveled with family
The rooms were fine, but the casino itself looks dated, tired, and dark.
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Paulo, for sharing. Understanding the impact of online reviews, we kindly invite you to consider returning to Rio Las Vegas for another stay. We are confident that with our current renovations, we can provide an improved and more enjoyable experience that truly reflects the high standards we aim to uphold.

10/10 Excellent

Leslie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay with the family.
Stayed 2 nights in Mar 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Leslie, for the great survey! Come back for another wonderful time soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay hopefully when I return the rest of the hotel is renovated
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Jennifer, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I know the property was under construction but i wish we could have stayed in an updated room. The bed and pillows were hard as a rock and the wallpaper in the bathroom was peeling.
Stayed 4 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Jennifer, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Juan Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio no es más barato pero si vale la pena por una habitación amplia,limpia y se ve recien remodelada, la atención en recepción excepcional y rápida, un colchón muy comodo asi como sabanas y almohadas limpias, te ofrecen hielo de cortesía y seguridad antes de ingresar a los elevadores asi como una caja de seguridad dentro de la habitación en lo general una estancia muy cómoda
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Juan Sergio,¡Estamos encantados de conocer sus experiencias positivas en nuestro tranquilo oasis cerca del Strip! Gracias por sus amables palabras sobre nuestro servicio y esperamos darle la bienvenida nuevamente pronto.

4/10 Poor

Carli

Business traveler, Traveled with partner
Disliked: Cleanliness
Our bathroom was leaking from the ceiling and smelled like a sewer. We needed up having to switch rooms but it was just gross and a pain in the butt. Won’t stay here again as there are so many other great resorts
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Carli, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

10/10 Excellent

Donnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have 0 complaints….Affordable, clean, great staff, and amazing hotel
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Donnie, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

8/10 Good

Olufunke

Liked: Cleanliness
Overall cool place to stay
Stayed 3 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Olufunke, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

10/10 Excellent

Keisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our girls trip
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Keisha, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unremodeled room. It was spacious and clean. Would stay here again.
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Leslie, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised with the Rio! My last stay here was back in the early 00s when Rio was renowned for having one of the BEST seafood buffets in Vegas. It's where I was taught the easiest way to crack open crab legs. I requested a Suite for it's Window Jaccuzzi Tub and I was NOT disappointed! The room itself was beautiful! Had a huge dining table we used for board games, the TVs allowed screen share, the bathrooms were clean and spacious. We stayed two nights here and ate at the Dim Sum restaurant and the little sushi place in the food court. Both were excellent! My only complaint is how long it takes their staff to bring requests up to the room. We also somehow managed to lock ourselves out of the master bedroom and there was no knob pin to unlock it (I had to pull apart an ink pen to open it) I would definitely rent one of these suites again! We didnt get a full strip view, but even the view of North Vegas in the jaccuzzi with a bottle of champagne was fantastic!
Stayed 3 nights in Feb 2024
Response from Diana Thomas on Apr 27, 2024
Kristina, we’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we can't wait to welcome you back again soon.

10/10 Excellent

Sythanh

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Sythanh, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

vince

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Vince, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok except having to change rooms on the last night of my stay. no rooms have microwave oven to reheat food.
Stayed 8 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Derrick, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

8/10 Good

Daric

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good during renovation
Stayed 2 nights in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Daric, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Anthony, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, property conditions & facilities
I finally found the check in location and then found the elevators. It could be marked better. Also someone asked me what tower are you in? I had no idea
Stayed 1 night in Apr 2024
Response from Diana Thomas on Apr 27, 2024
Thank you, Melvin, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.