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Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 5208 out of 17651 reviews" "
Rating 8 - Good. 3665 out of 17651 reviews" "
Rating 6 - Okay. 2858 out of 17651 reviews" "
Rating 4 - Poor. 2506 out of 17651 reviews" "
Rating 2 - Terrible. 3414 out of 17651 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. Also like the security of the elevators. The only reason I won’t return is the pools close at 5. While on vacation we don’t wake up early,get up go eat then return. That leaves very little pool time which is a big one for us.
Stayed 2 nights in Apr 2024

6/10 Okay

Jen Yu, Irvine

Business traveler
Liked: Staff & service, amenities
It is an old hotel. Has some hot water issue
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice after the remodel. Hash house and Guy Fieri’s restaurant had great good with huge portions at a decent price. Staff were very nice and always willing to help. Will definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Fernando, Lamont

Liked: Staff & service
I'm from CA so walking into a place where indoor smoking is still allowed was weird to me. I feel like the pervasive smell of cigarettes made it feel cheap.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had a lovely stay, the room was very nice and clean. It is not exactly on the strip but the walk over the bridge is not bad at all. Food options were great inside the rio and around the rio. Definitely recommend
Stayed 4 nights in May 2024

10/10 Excellent

hugo

Stayed 1 night in May 2024

6/10 Okay

Fatemeh

Liked: Amenities
Disliked: Staff & service
We reserved a king bed but received queen beds
Stayed 4 nights in Apr 2024

4/10 Poor

Ahmer

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

BRANDY

Traveled with group
Liked: Cleanliness, amenities
Property was nice just not walking distance from strip.
Stayed 4 nights in May 2024

10/10 Excellent

Eric

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee encountered was extremely helpful and pleasant. Bar staff very knowledgeable and made great food and drink suggestions.
Stayed 1 night in May 2024

6/10 Okay

Jiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay and clean! We were asked to pay $30.00 extra per per night if we wanted an updated, refurbished room, which we thought we would get automatically. We declined and got a clean 70ish room. I didn't like that there was no shuttle to the strip! We won't be going back to Las Vegas.
Stayed 7 nights in Apr 2024

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was pretty empty, probably because it was Monday. The staff who checked me in were extremely nice and helpful. The room was really clean.
Stayed 1 night in May 2024

8/10 Good

khammonh

Liked: Cleanliness, property conditions & facilities
Free parking
Stayed 1 night in May 2024

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Off strip 15 min walk over a bridge to the action
Stayed 1 night in May 2024

8/10 Good

Miyoung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
저렴한 가격에 친절함
Stayed 1 night in May 2024

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness
The hotel is old. The bed was comfortable. We were very unhappy that the hot tub was closed. The closed the pool at 5:00 pm. We checked in at 4:00 and didn't have a chance to use it since it was 1 night stay. Will not stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Miguel, Palm Bay

Liked: Staff & service
This hotel needs renovation and an update
Stayed 3 nights in May 2024

10/10 Excellent

Shemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the check in desk was awesome and very helpful.. when i return i will be staying here only thank you
Stayed 1 night in May 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Rio.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Amenities
Love the comfortable large room Great food! an amazing view and pools
Stayed 1 night in May 2024

10/10 Excellent

Johnathon

Traveled with partner
Need more walking trails and access to strip
Stayed 4 nights in May 2024

6/10 Okay

Sean

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
At lot of the property is being renovated. Our room was big, bu the couch and carpet had stains on it. Bathroom fixtures were old and worn out. Staff was very friendly though.
Stayed 1 night in May 2024

6/10 Okay

San, Millbrae

Traveled with group
Liked: Cleanliness, staff & service, amenities
Didn’t get to enjoy the property as the pool open late & closed early. The $45/day resort fee is not justify in my opinion. Food court were just so ao.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniela

Traveled with family
Need more food options in the food court
Stayed 2 nights in May 2024

8/10 Good

Nikole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice clean
Stayed 3 nights in May 2024

10/10 Excellent

Wayne, Goodyear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and newly renovated rooms
Stayed 3 nights in May 2024

2/10 Terrible

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We did not like the fact that we paid an extra $190.00 for the use of the pool & gym which we did not use. Nor were we told about these e tra charges thru Expedia.
Stayed 3 nights in May 2024

8/10 Good

Denielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great overall stay! Would stay again
Stayed 3 nights in May 2024

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they would of have poker in their table games
Stayed 3 nights in May 2024

10/10 Excellent

Kendra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay last week of April. Stayed in a renovated 1 bedroom suite with a great view of the Strip and pools . The room was massive, over 1100 sqft . It was clean and we really appreciated all the space. The only thing i didnt like is that there wasnt a coffee maker in the room, but there is a Starbucks by the elevator. I thiught there were great food selections, especially with us having young children. Looks like lots more lounges/restaurants coming too . The weather was great so we spent 2 days judt at the pools . Only 2 pools were open but my kids still had a blast, and i can imagine when the other 2 pools open it will be even better. Service for food and drinks at the pool was great. Only other thing i can think of it would be great if the hotel offered a shuttle to the strip and Freemont St. Also Kiss World was alot of fun for my kids, who are big fans lol
Stayed 3 nights in Apr 2024

2/10 Terrible

Portia

Traveled with family
Disliked: Amenities
rio needs updated
Stayed 3 nights in May 2024
Response from Diana Thomas on May 6, 2024
Thank you, Portia, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

4/10 Poor

Kassaundra

Traveled with family
Disliked: Amenities
I do not recommend this place unless you are looking for a 1 star resort. Checked in on a Saturday and out on a Wednesday. Arrival to hotel. The accessible button did not work. Party of 5. I was traveling with my 83 year old grandmother who is in a wheelchair and my 65 year old Aunty who uses a walker.. not ideal. I complained at the front desk and they said it was in the process of being fixed. There was a security gaurd at the elevators checking to be sure those who were entering had room keys. In the duration of our stay there was only security there at random times.. unsure why? The rooms were very outdated (renos happening in the near future luckily) the washroom was filthy, hair in the tub, the toilet didnt flush properly, the safe in one of the rooms did not work. The pool area was nice which was outdoors but i was told smoking is permitted inside the casino, not outside.. thats assbackwards. No ashtrays near front enterance either. We were lucky to see a server within a 2 hour window of sitting at the slots. No coffee in rooms but could purchase for $6.50 at the bar. Lol The wheelchair accessible door button still was not working when we left.. even after daily complaints. When the gentleman at customs asked where we were staying and i told him the Rio his response was "oh the rundown Rio"... Yup it sure was.
Stayed 4 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Kassaundra, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio. We will share your concerns with our team.

10/10 Excellent

Stephan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He was very clean and updated. And the parking was free.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Stephan, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

AKHTAR, Mesa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Parking was easy
Stayed 7 nights in Jan 2024
Response from Diana Thomas on May 6, 2024
Thank you, Akhtar, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Chayanne

Traveled with group
Liked: Amenities, property conditions & facilities
Everything was great just a few minor issues with clean up. The pillow case was dirty and napkins underneath the blankets but other than that it was ok
Stayed 2 nights in May 2024
Response from Diana Thomas on May 6, 2024
Thank you, Chayanne, for sharing. We sincerely apologize about the disappointing service you encountered. Furthermore, we sincerely apologize for the housekeeping discrepancies. Our goal is to provide every guest with a luxury experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

8/10 Good

Carla, Cottage Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is still adding eating places and re-doing some rooms. Also just starting the self-computer check-in which did not do well, but had someone there to help. Room was great - really spacious but I think we were in a room not re-done yet and sofa needed replaced but very clean room. Also need more little stores to wander thru. LOVE the valet parking - really friendly help and was included with room rate - so far. Nice to be away from the Strip traffic if just needing to go other places. Would definitely stay there again in future.
Stayed 3 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Carla, for taking the time to share your experience with us! We are in the middle of renovating now, when we are complete all of our beautiful rooms will be renovated and amazing. We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

4/10 Poor

Show'Chi

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The check-in experience was terrible. Somebody get Flora some hospitality training! The hotel renovations are less complete than I expected. I got injured in a room because the floor was wet from shampooing. Light fixtures in the hallways were broken, wallpaper was tearing, holes in the walls, and stains on the furniture. I get they are in the middle of a renovation, but it seemed like they just stopped caring in general about the older parts of the hotel, which is not a good thing.
Stayed 1 night in May 2024
Response from Diana Thomas on May 6, 2024
Thank you, Show'Chi, for loyalty and sharing your recent experience. Yes, the Rio has changed a lot over the 34 years since we opened. As new operators we are working to renovate the entire property and bring some amazing new attractions and amenities. We apologize for the confusion on your room and the service you were provided. We are working on our customer service across the board. Understanding that renovations mean very little without great customer service. Ipanema tower is completely renovated and we are working on the Masquerade tower now and it will take some time to be completed. We apologize profusely for the inconveniences you experienced. Risk management will reach out to you shortly. We hope to make a better impression and restore your faith in the Rio in the future.

4/10 Poor

Cody

Disliked: Staff & service, property conditions & facilities
Our ac was broken the whole time the shower drain clogged not what we expected of the rio
Stayed 2 nights in May 2024
Response from Diana Thomas on May 6, 2024
Thank you, Cody, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

10/10 Excellent

Quentin Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about this property. All thr staff were nie and polite. They were renovating but it did not interfere with the atmosphere. Looked the food choice and drinks. I will definitely come back again.
Stayed 4 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Quentin, We’re delighted to hear about your positive experiences at our tranquil oasis off the strip! Thank you for your kind words regarding our service, and we hope to welcome you back again soon.

6/10 Okay

Selasi

Traveled with family
Disliked: Amenities
We would have appreciated amenities like a microwave or a kettle to make tea or coffee. The hotel provided the bare minimum in terms of in room amenities. The room was very outdated and the drain was clogged. The plus side was that it was resolved once we made a complaint
Stayed 3 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Selasi, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio. As for the (microwave/coffee maker/hot water kettle), we currently do not offer them, and do not plan on adding them to the rooms. You can bring a kettle or get hot water from any of the bars .

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Diana Thomas on May 6, 2024
Thank you, Joey, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Experience was great. Plenty to do and eat
Stayed 5 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Kyle, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

levente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the recriational facilities
Stayed 13 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Levente, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Darren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some mold above the shower and some into the the room; but other than that the room was clean. The bathrooms and other areas were very clean within the resort. The pool area was great. The check-in could have been more descriptive as to which tower you need to go to to get to your room but other than these the resort and casinos were great. Would stay here again
Stayed 3 nights in May 2024
Response from Diana Thomas on May 6, 2024
Thank you for taking the time to share your experience with us. We can't wait to welcome you back for another great time here at Rio Las Vegas soon. We will share your concerns with our team.

10/10 Excellent

Ashley

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Ashley, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Samantha

Stayed 2 nights in Mar 2024
Response from Diana Thomas on May 6, 2024
Thank you, Samantha, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diana Thomas on May 6, 2024
Thank you, Irene, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

4/10 Poor

Greg

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Diana Thomas on May 4, 2024
Greg, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property.