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Rating 10 - Excellent. 1229 out of 2239 reviews" "
they tried to brake in my car. and thankfully they didn't take it becuase i have a kill switch on my car. and for that same reason the staff couldnt accomodate me in the Valet.
JULIO
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on May 8, 2024
We apologize for the inconvenience you experienced during your stay. Thank you for sharing your feedback, we will work to improve our services.
What amenities? No in room coffee? I realize you want people to spend money at Starbucks and your restaurants, but coming down 7 floors for morning coffee is downright cruel!
Elizabeth
Stayed 2 nights in May 2024
Response from Anell Mancebo Abreu on May 7, 2024
Thanks so much for giving us your take on how we are doing. We will share this with our team and let them know how we're doing.
We are glad to know your experience was positive in every possible way. We look forward to your next visit and will once again work hard to earn your endorsement.
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.
2/10 Terrible
cynthia Reiko
Traveled with family
May 3, 2024
Disliked: Staff & service, amenities
Terrible service
cynthia Reiko
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on May 4, 2024
We apologize for the negative experience you had at our establishment. We appreciate your feedback and will look into it to improve our services. Thank you for taking the time to leave a review.
Ate at the Italian Restaurant. Food was great, service was great
Matthew
Stayed 1 night in May 2024
Response from Anell Mancebo Abreu on May 4, 2024
Thank you for giving us a pat on the back. Sunset Station values your patronage and friendship. Please visit us again. It will be our honor and delight to serve you.
The service staff was quite helpful. My mother is handicapped, so the ease at getting wheelchair assistance or other needs was a plus. The site was also secure, the hotel keycards were used to operate the elevators, so people couldn't just enter the hotel room floors easily. Dining options were good and the casino itself was clean and inviting. I would certainly visit again.
Russell
Stayed 1 night in May 2024
Response from Sunset Station on May 2, 2024
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
This Hotel has Terrible Customer Service. No one should stay here . If you ever need to cancel you need to do it a week in advance or they will charge you the Full Amount of your Stay. They have No regard for last minute occurrence in life or late flights . This is A Terrible Place to stay unless you like giving money away for no services. They Should Not Be Listed on The Expedia Website either!!!
Pedro
Stayed 3 nights in Apr 2024
Response from Rosa Sanchez Finalet on May 2, 2024
We appreciate your feedback, please contact Expedia for any questions regarding your account.
The hotel was better then I expected . It wasn’t your typical Las Vegas strip hardcore party all out vibes but it still gave us the party we enjoyed. Plus the drinks were very affordable and not as expensive compared to the Las Vegas strip. The dining options were outstanding and affordable yet again, especially the place called “the brass fork” that’s open 24/7. Amazing food. I would definitely come back and spend the night again.
Roberto
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 29, 2024
Wow! Thank you so much for this great 5-star review. We hope to see you again soon.
6/10 Okay
amber
Traveled with family
Apr 29, 2024
Disliked: Property conditions & facilities
Old and needs to be updated
amber
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 29, 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino. Our property starting the renovations project starting with the Sports Book. Come visit us again soon.
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.
Anthony who work at the staekbhouse was the best he was awesome.
The over all though was not so good. Smoking, rooms were ok . For pur first time gaming felt luke nonone to help us. Would not recommend or come back. And we live hawaii so this was important us.
Daniel
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on Apr 28, 2024
From your review, we can see your experience was not reflective of our brand. It is especially concerning as we strive to give our guests the best platform to make special moments, and create great memories with us. Our guests are our passion and we want to work towards providing them with an exceptional experience, therefore it is disheartening to miss out on a dear guest. Please be assured that your comments have been shared with our management team and will be reviewed with the highest regard. We hope you allow us the opportunity to prove this was just a one-time exception, by visiting us again. Thank you for staying with us.
8/10 Good
Kathleen
Apr 27, 2024
Liked: Cleanliness
Not a thing. It was great.
Kathleen
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 27, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
We enjoyed our time at Sunset Station due to the great staff working in all areas. Our room was comfortable but could use a little updating- however it was still a good value for the price. Please consider adding a refrigerator to the rooms and double sinks to the expansive bathroom counters.
David M
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 28, 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience at our casino, and appreciate your feedback about our clean rooms and friendly staff. We hope to have the opportunity to welcome you back soon!
Everything was great except they allow dogs and we almost walked in dog poop right in the middle of the casino on the floor. Then we saw the same dog that morning in the restaurant and you can see the dog hair flying around. NO DOGS was not a service dog either.
Justin
Stayed 2 nights in Apr 2024
Response from Sunset Station on Apr 26, 2024
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience. We will review your comments with the highest regard.
6/10 Okay
Lisa
Apr 24, 2024
Liked: Staff & service
Disliked: Amenities
Needs a remodel
Lisa
Stayed 1 night in Apr 2024
Response from Sunset Station on Apr 24, 2024
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service.
6/10 Okay
Lernie
Traveled with family and small children, Traveled with group, Traveled with family
Restrooms were not easily available outside the room. Housekeeping was nonexistent or very late. Had to call to clean room
Constance
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 23, 2024
NEGATIVE REVIEWSThank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.
10/10 Excellent
Alan
Traveled with group
Apr 22, 2024
Great place a lot of locals.
Alan
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on Apr 22, 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!
Staff at check in was very welcoming and efficient.
Anne
Stayed 2 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 21, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
8/10 Good
JoAnn
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
The staff was impeccable! My only complaint was that there was no coffee in the room. Then to get coffee the walk was very long. No room service.
JoAnn
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on Apr 21, 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience, and appreciate your feedback regarding in room coffee maker. We will use your notes to improve our service for everyone. Thank you for making us better.
Super convenient area, central to shopping and restaurants. Fun laid back atmosphere in the casino, actually won a few bucks at roulette. Loved the IMAX theatre, saw a great movie. Room was spacious, clean and quiet. The mattress was a bit to firm for my liking, but that is just me, maybe. Staff were all very polite and attentive.
Tracee
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on Apr 19, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
4/10 Poor
Jesse
Apr 18, 2024
Jesse
Stayed 3 nights in Apr 2024
Response from Sunset Station Front Desk on May 9, 2024
We apologize for any inconvenience you experienced during your stay in our hotel. We hope to have the opportunity to welcome you back.
10/10 Excellent
Joseph
Apr 18, 2024
Joseph
Stayed 2 nights in Apr 2024
Response from Sunset Station Front Desk on May 9, 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.
4/10 Poor
Marcella
Apr 18, 2024
Marcella
Stayed 1 night in Apr 2024
Response from Sunset Station Front Desk on May 9, 2024
From your rating, we can see your experience was not reflective of our brand. We are really sorry for that. We hope to have the opportunity to welcome you back.
We are glad to know your experience was positive in every possible way. We look forward to your next visit and will once again work hard to earn your endorsement.
Nice hotel. Some construction in progress. Tables were limited in casino for the size. High minimum on most. Staff were friendly. Particularly at the front desk. Rooms were big and clean and quiet for Vegas late nights.
Michael
Stayed 1 night in Apr 2024
Response from Sunset Station on Apr 16, 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.
8/10 Good
Daniel
Apr 15, 2024
Daniel
Stayed 5 nights in Apr 2024
Response from Anell Mancebo Abreu on May 6, 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.