Exterior

Reviews of Hampton Inn & Suites Albany Airport

2.5 out of 5
Hampton Inn & Suites Albany Airport
45 British American Blvd, Latham, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 635 out of 1163 reviews" "
Rating 8 - Good. 270 out of 1163 reviews" "
Rating 6 - Okay. 104 out of 1163 reviews" "
Rating 4 - Poor. 77 out of 1163 reviews" "
Rating 2 - Terrible. 77 out of 1163 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Topeka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place. Clean, quiet, great staff, wonderful area. Terrible breakfast. Not sure what the meat was that looked like bacon, but it was not edible. Eggs were powered and the juice glasses were the size of a shot glass.
Stayed 3 nights in May 2024
Response from Sarah on May 25, 2024
Dear Mark, we appreciate your feedback. Thank you for choosing our hotel. I am happy that you enjoyed your stay with us. I do apologize for the quality of the breakfast foods. We do hope to be able to welcome you back as a guest again soon.

6/10 Okay

Cynthia

Liked: Cleanliness
Was very upset that the shuttle to airport would not begin until later in morning than I needed it. I booked airport hotel so that I could take the shuttle but had to pay for Uber even though shuttle van was right there. Nobody would drive it for us.
Stayed 1 night in May 2024
Response from SS on May 25, 2024
Dear Cynthia, I do apologize for the inconvenience of our hotel shuttle services hours. Unfortunately, before our shuttle hours, we do not have staff available to assist with the transportation for you. I do hope that you would give us another chance and we will be able to welcome you back when you are in our area again.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and good for a night's stay. The hot water at breakfast was actually hot, which I really liked!
Stayed 1 night in May 2024
Response from Sarah on May 25, 2024
Dear Cynthia, I appreciate your positive feedback about our hotel. I am very pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back as a guest in our hotel.

4/10 Poor

Trevor

Disliked: Cleanliness, property conditions & facilities
Very dirty room. Would like a full refund!!
Stayed 1 night in May 2024
Response from Sarah on May 25, 2024
Dear Trevor, I am sorry to hear that your stay did not meet your expectations. Unfortunately, we are not able to refund your stay. We did try to rectify the situation by offering you to change rooms, in which you have declined that offer. If you would like to discuss this more in detail, please call the hotel.

4/10 Poor

Nancy

Traveled with family
Disliked: Staff & service
Room was supposed to be serviced every two days. Checked in Thursday. No service on Saturday and had to argue to get service on Sunday. Bathroom sink had virtually no water pressure...water trickled out. Climate control system in room didn't work well. Television-no channel guide provided in room. The remote had no "guide" button. Discovered the TV guide channels by accident. Very difficult to get to the channels with the remote. Whole system needs upgrade.
Stayed 4 nights in May 2024
Response from SS on May 25, 2024
Dear Nancy, I am sorry for the inconvenience of not having your room services on that Saturday. Unfortunately, when guest have a sign on their doors in the morning, our staff does not go in rooms.

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent Transportation to airport was very convenient
Stayed 1 night in May 2024
Response from Sarah on May 25, 2024
Dear Helen, Thank you for your positive feedback about your stay and our property. We truly appreciate your business and trust in us. I am very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back in the hotel in the near future.

8/10 Good

Rmar, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, would have been even better if the breakfast was better. Quiet , clean and comfy. A better breakfast would be a way better rating. !!
Stayed 2 nights in May 2024

8/10 Good

Melvelyn

Liked: Staff & service, property conditions & facilities
Low stock on fridges
Stayed 1 night in Feb 2024

6/10 Okay

Melvelyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac is to low. All times I’ve been there if gets way to hot.
Stayed 1 night in May 2024

10/10 Excellent

AMBER

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Sarah on May 18, 2024
Dear Amber, Thank you for your positive review. I am very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back as a guest in our hotel.

6/10 Okay

Shannen

Traveled with family
Liked: Cleanliness, staff & service
Room was very small and the ac was very loud. Otherwise it was clean
Stayed 1 night in May 2024
Response from Sarah on May 18, 2024
Dear Shannen, I am sorry for the inconvenience of the room being small and the issue with the ac being loud, but I am very pleased to hear that you enjoyed your stay with us. We hope to be able to welcome you back again, as a guest in our hotel.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, nice breakfast
Stayed 1 night in May 2024
Response from Sarah on May 16, 2024
Dear Karen, I appreciate your positive feedback about our hotel. I am very happy that you have a very positive experience with our staff and our amenities. We hope to be able to welcome you back in your future travels back this area.

4/10 Poor

Gina

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Very friendly lady who checked us in, clean room
Stayed 1 night in May 2024

8/10 Good

Micky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV offering was not good. The guide said one thing and when the channel was selected, something else was showing.
Stayed 2 nights in May 2024

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Convenient location for travelers.
Stayed 1 night in May 2024

6/10 Okay

Gayle, Heber

Disliked: Amenities
Very difficult to find from the airport. No restaurant in the hotel and only one fast food restaurant nearby.
Stayed 1 night in May 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Nice clean facility. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly I definitely will be back
Stayed 3 nights in May 2024

6/10 Okay

Chris

Traveled with family
Disliked: Amenities
Looked like room was updated but toilet was old with rust inside bowl, there clearly was a mat that taken off the inside of the bathtub , bed mattress was like cardboard
Stayed 2 nights in May 2024

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been better.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I’m researching a hotel, I like to read other reviews. I am looking for a review that mentions cockroaches. That is the dealbreaker. One review with cockroaches and I’m out. I didn’t see any review for this hotel for cockroaches so I went ahead and booked it and I’m glad I did. I didn’t see any cockroaches or any other bugs. The staff was extremely friendly, even having a tiny screwdriver on hand so that I could fix my glasses. There was coffee out that was nice and hot anytime I wanted it. The breakfast was breakfast. Not great not bad. I heard somebody complaining when I got there, but the staff seemed very willing to help so I thought that was promising. I think when staying at hotels people expect perfection and that’s just not realistic. This place isn’t perfect, but it was a great place to stay for two nights. I would stay there again. I would bring my partner with me.
Stayed 2 nights in May 2024

6/10 Okay

Joseph A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very disappointed that the pool was not an available when we partially chose this hotel because of the pool for my 8 yr old.
Stayed 1 night in May 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of your stay. I am glad that you enjoyed your stay with us. We are looking forward to welcoming you back to our hotel in the near future.

8/10 Good

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs some upgrades
Stayed 2 nights in Mar 2024
Response from Sarah on May 4, 2024
Thank you for your candid feedback of your stay. I am glad that overall, you enjoyed your stay with us. I am sorry for any inconvenience of the things that need to be upgraded. We hope you give us another chance to serve you.

8/10 Good

Thomas

Stayed 1 night in Apr 2024
Response from Sarah on May 25, 2024
Thank you for taking your time to review our property. We truly appreciate your business and trust in us. I am happy to hear our services has met your expectations. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited this hotel many times over the years and have referred friends and family here. This time I had a prepaid room at the end of a long day of travels and arrived late - called ahead to make sure they knew I was coming and room was held. I arrived at almost midnight to a room that was saturated with cigarette smoke. It had obviously been a smoking room that wasn’t stripped - it made me want to vomit to be in there. I called the front desk and was told the hotel was sold out and sorry. Do not stay in room 406 if you are a nonsmoker. Wanted to take a bath but found pubic hair and grit in the tub so opted out. Fortunately I had a small can of Lysol with me. Between that and the bathroom exhaust fan I made through the night. The horrible coffee on the way out was a bonus. So disappointed and no compensation offered. Sad.
Stayed 1 night in Apr 2024

10/10 Excellent

edward, syracuse

Liked: Cleanliness, staff & service, property conditions & facilities
A better than expected place to stay
Stayed 3 nights in Apr 2024
Response from Sarah on Apr 30, 2024
Dear Edward, Thank you for your review. I am very pleased to hear that you enjoyed your stay with us. We are looking forward to welcoming you back to the hotel as a guest in the near future.

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at checkin and the room was great. Clean and updated. The breakfast was not good. Bacon was not real bacon. People were throwing it away. Toaster don’t work. Muffins were from fridge and stale.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 30, 2024
Dear Lily, thank you for taking time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I am disappointed to hear that the breakfast selection was not up to par. I hope to see you again as a guest in our hotel.

6/10 Okay

Dave

Liked: Property conditions & facilities
When I checked in an asked if they had coffee early in morning because we had an early flight to Florida. They said yes /24 hours. 2:30 am I go down to lobby for coffee, one was empty and the other was ice cold
Stayed 1 night in Apr 2024
Response from SS on May 4, 2024
Thank you for your candid feedback. I do apologize for the coffee not being up to par. I have passed that information along to the personnel concerned. We hope you give us another chance to make it right.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 25, 2024
Thank you for your review. I am glad that you enjoyed your stay with us. We look forward to seeing you again as a guest in our hotel.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice and the front representative was very helpful.
Stayed 1 night in Apr 2024
Response from SS on Apr 25, 2024
Dear Andrea, Thank you for your kind words. We appreciate your business and your trust in us. We are very happy to hear that you enjoyed your stay with us.

2/10 Terrible

Christopher

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets are worn, faucets leak, hvac is old and noisy, front desk staff unable or unwilling to provide a pillow for the hide a bed for my son. “We don’t have any extra pillows” is what I was told. A hotel without an extra pillow should tell you all you need to know.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Amenities
Very clean.Staff was very kind and knowledgeable
Stayed 1 night in Apr 2024
Response from Sarah on Apr 25, 2024
Dear Joanne, Thank you for your review of your stay with us. We truly appreciate your feedback. We look forward to welcoming you back as a guest.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean.
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were not very nice, carpet was pulling up off floor, coat rack pulling out of the wall, needs renovation and updating
Stayed 1 night in Apr 2024

10/10 Excellent

Klementina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of our property. Thank you for choosing to stay with us, and we are very happy to hear that you enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 30, 2024
Thank you for your review and choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to having you again as a guest in our hotel.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience
Stayed 2 nights in Apr 2024
Response from Sarah on May 4, 2024
Thank you for your review of your stay. I am glad that overall, your experience with us was a good one. Hope to be able to serve you again, when you are traveling this way again.

10/10 Excellent

Mary

Traveled with family
Good
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Dear Mary, truly appreciate your business and your trust in us. I am very happy that our hotel has met your expectations and needs. Hope to be able to welcome you again in the near future.

2/10 Terrible

Richard

We were sent to the 4th floor where outside of our room the ceiling must have had a leak and there was an awful smell and fans trying to dry the carpet. There was no hot water to shower in the morning. Awful experience
Stayed 1 night in Apr 2024

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Deirdre

I was told there was a 24 hour airport shuttle but it does not start running until 6am, which is ridiculous since there are many flights (including mine) that leave at 6am or even earlier. So we had to move to another hotel (The Hilton Garden Inn which is also at the airport). The desk clerk at the Hampton told us we would not be charged but of course we were.
Stayed 1 night in Apr 2024
Response from SS on May 4, 2024
I do apologize for the inconvenience of our shuttle services hours of operations. If you would like to discuss this more, feel free to reach back to the hotel and we can discuss this in more detail. Thank you.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on May 4, 2024
Dear Jessica, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

2/10 Terrible

Jose

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever
Stayed 2 nights in Apr 2024
Response from SS on Apr 30, 2024
I hope this finds well. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally emailing us.

8/10 Good

Linda

Liked: Property conditions & facilities
Very clean property well maintained helpful staff
Stayed 2 nights in Apr 2024
Response from SS on Apr 13, 2024
Dear Linda, I appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. I am looking forward to welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, comfortable excellent location
Stayed 1 night in Apr 2024
Response from Sarah on Apr 13, 2024
Dear Susan, thank you for your review and for choosing our hotel. I am happy to hear that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great front door gal at 4:00 pm
Stayed 1 night in Apr 2024
Response from Sarah on Apr 13, 2024
Dear Michelle, thank you for taking time to review your stay with us. I am very happy to hear that our staff made you feel welcoming. This is really one of the things that we try to maintain in our hotel. Hope to see you again soon.

8/10 Good

ann

Stayed 2 nights in Mar 2024
Response from SS on Apr 30, 2024
Dear Ann, Thank you for your review. I am glad that overall, you enjoyed your stay. We hope to see you again, in your next adventure in our area.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 14 nights in Mar 2024
Response from SS on May 25, 2024
I am very unhappy to hear that your stay was not up to your expectations.