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Reviews of Hotel Mirabeau, BW Signature Collection

4 out of 5
Hotel Mirabeau, BW Signature Collection
Avenue de la Gare 31, Lausanne, VD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 231 out of 379 reviews" "
Rating 8 - Good. 125 out of 379 reviews" "
Rating 6 - Okay. 14 out of 379 reviews" "
Rating 4 - Poor. 6 out of 379 reviews" "
Rating 2 - Terrible. 3 out of 379 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were so helpful when our baggage was delayed. They directed a phone call from the airline to us and provided us with sundry items for our overnight stay. Breakfast was excellent!
Stayed 1 night in Apr 2024
Response from JB on May 27, 2024
Madam,Thank you so much for your great review. I'm delighted to read your lines and know that we've been able to help you a little. We hope you were able to collect your luggage quickly.We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Dmitry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and quiet (stayed on the 4th floor). Easy to get to places around town. Stuff was very pleasant
Stayed 1 night in May 2024
Response from JB on May 27, 2024
Sir,Thank you so much for your great review. We have taken note that you particularly appreciated the cleanliness of your room, the location and the friendliness of the team.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Xunming

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is close to the main train station which is very convenient. It is good to have a restaurant inside the hotel. The breakfast is excellent.
Stayed 1 night in May 2024
Response from JB on May 24, 2024
Hello,THank so much for your great review.We have taken note that you particularly appreciated the location and the quality of the restaurant.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, less than 10min walk from the train station. Staff were very friendly. Great buffet breakfast with hard boiled eggs, breads, meats and cheeses, cereals, espresso. Walking distance down to the lake or up to the castle area. Transit card included which I didn't not use.
Stayed 1 night in Mar 2024
Response from JB on Mar 25, 2024
Madam,I warmly thank you for your great review and comments.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Rafaela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto bem espaçoso, atendimento impecável e o restaurante excelente
Stayed 1 night in Mar 2024
Response from JB on Mar 8, 2024
Hello,Thank you so much for your great review. We have taken note that you particularly appreciated the comfort of your room, the quality of the service and the restaurant. We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Tomasz

Traveled with partner
Liked: Amenities
Excellent choice all around.
Stayed 3 nights in Jan 2024
Response from JB on Jan 11, 2024
Hello,I thank you for your great rating. We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Viviane

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from JB on Dec 31, 2023
Madame,Je vous remercie chaleureusement pour cette excellente évaluation. Nous vous souhaitons une excellente année 2024. À très bientôt au Mirabeau.Bien à vous.Joris BarbotinDirecteur

10/10 Excellent

Tal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Very pleasant stay. The hotel is 5 minutes walk from Lausanne's train station so very comfortable. Close to shops and restaurants. Facilities and room in great condition and breakfast was lovely.
Stayed 2 nights in Nov 2023
Response from JB on Dec 15, 2023
Hello,I warmly thank you for your great review and comments. We have taken note that you particularly appreciated the location, the comfort of your bedroom and the quality of the buffet breakfast. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at the Best Western Plus Hotel Mirabeau. It is in a great location. The hotel was clean and well maintained for its age. The staff were incredibly helpful. I would stay here again.
Stayed 3 nights in Nov 2023
Response from JB on Nov 7, 2023
Hello,I thank you very much for your nice review.We have taken note that you particularly appreciated the location, the cleanliness of your room and the friendliness of the team.We look forward to welcoming you back in a near futre while travelling to Lausanne.Kind regardsJoris BarbotinDirector

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and reasonably priced centrally located
The hotel exceeded my expectations. The room was comfortable. Great old building with high ceilings. Great breakfast spread. Particular shout out to the front office person who checked me in and whom I saw in the evenings during my stay. He helped me understand very quickly the subway/tram system and also helped me obtain very quickly and efficiently a dinner reservation at a well regarded Fondue restaurant. Location is ideal for getting to all parts of the town (Ouchy included using the tram).
Stayed 2 nights in Oct 2023
Response from JB on Nov 7, 2023
Hello,I warmly thank you for your great comments and review. I will pass on your congratulations to Hamid.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
This hotel is fabulous, clean, comfortable, the staff there are very nice! The breakfast is excellent, decent, quality. What a pity that we had to skip our breakfast on our last day because of the itinerary, the staff can also give us the take-away breakfast, simple but great~! Thanks much again! 😊😊
Stayed 3 nights in Oct 2023
Response from JB on Nov 6, 2023
Hello,Thank you so much for your great review. We have taken good note that you particularly appreciated the friendliness of the team and the quality of the buffet breakfast.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Georgii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JB on Nov 6, 2023
Hello,Thank you so much for your great rating.We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

6/10 Okay

Peter, Washington

Business traveler
Disliked: Amenities, property conditions & facilities
The hotel and rooms are now very old fashioned. No overhead shower that works properly, and at the hotel front entrance you have to drag your suitcase up four steps. What is EXCELLENT about this hotel is the restaurant: very good food, spotless, excellent service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Lausanne and very close to transport. The restaurant is excellent. Remember to put the do not disturb sign on your door, especially if you are having a nap.
Stayed 2 nights in Oct 2023
Response from JB on Oct 16, 2023
Hello,I warmly thank you for all your great comments. Please acept my apologies if you have been disturbed during your nap.We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because it's a few blocks from the train station and seemed to be very nice--and it is both of those things. The problem is that it's awfully pricey for what it offers. I had been under the impression that the hotel had a lake view, which it does not (though it's at the top of the hill). It's perfectly nice, but it was probably the most expensive of the hotels we stayed at and neither better nor worse in terms of room quality, cleanliness, etc. Unlike other European hotels we stayed at, it doesn't include breakfast in the price -- and its in-house restaurant is also quite pricey for rather small portions.
Stayed 1 night in Sep 2023
Response from JB on Oct 11, 2023
Hello,Thank you for taking the time to post your comment.You came at the end of September and it's true that this period is extremely busy, which pushes up the prices of the destination. Regarding breakfast, you have the option of including it in the room rate when you buy online on your OTA. Breakfast is charged at Chf. 20.- instead of Chf. 25.-. We look forward to welcoming you back while travelling to Lausanne.Kind regardsJoris BarbotinDirector

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from JB on Oct 9, 2023
Hello,I warmly thank you for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JB on Oct 3, 2023
Bonjour,Un grand merci pour cette excellente évaluation. Nous nous réjouissons d'ores et déjà de vous accueillir de nouveau dans un futur proche.Bien à vous.Joris BarbotinDirecteur

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in process. Staff was so nice!
Stayed 1 night in Sep 2023
Response from JB on Sep 18, 2023
Hello,I warmly thank you for your great review.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from JB on Sep 13, 2023
Hello,Thank you so much for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Giridhar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Very convinient location!
Stayed 1 night in Aug 2023
Response from JB on Sep 4, 2023
Hello,I warmly thank you for your great review.We have taken note that you particularly appreciated the friendliness of the team and the location. We look forward to hsoting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from JB on Aug 28, 2023
Hello,I warmly thank you for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Evan, Lond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel, if slightly dated, with really helpful and friendly staff. Five minutes walk from main train station.
Stayed 4 nights in Jul 2023
Response from JB on Aug 14, 2023
Hello,Thank you so much for your great comments and review.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Shannon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Mirabeau was perfect. I was traveling solo for a conference and stayed at the Mirabeau for six days. They were able to change me to a small balcony room which was no small feat during the busy July season. Staff were wonderful, the hotel was lovely on all fronts, and the breakfast was quite expansive. I already miss the strong coffee and Gruyere cheese every morning. This hotel is in stellar shape considering it's age. Thank you for a wonderful stay Mirabeau!
Stayed 5 nights in Jul 2023
Response from JB on Jul 19, 2023
Hello,I warmly thank you ofr all your great comments. We are delighted to read your lines. We look forward to welcoming you back while travelling to Lausanne.Kind regardsJoris BarbotinDirector

10/10 Excellent

Natela

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from JB on Jul 18, 2023
Hello,I thank you very much for your great rating.We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

6/10 Okay

Julio

Traveled with group
Liked: Staff & service
nice staff
Stayed 1 night in Jul 2023
Response from JB on Jul 18, 2023
Hello,Thank you for taking the time to post your review. We have taken note that you particularly appreciated the friendliness of the staff.We look forward to seeing you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2023
Response from JB on Jul 5, 2023
Hello,I warmly thank you for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

8/10 Good

Warren

Liked: Cleanliness, staff & service
This is a really good hotel in a poor position. The hotel itself is fantastic, good breakfast, clean and comfortable. It is within walking distance from the main train station but there is limited dining around. There is a restaurant in the hotel but getting a table is hard. The restaurant also operates odd hours. I wouldn’t stay again based on the position of the hotel. They do give out a free public transport ticket which was helpful to get places though.
Stayed 4 nights in Jun 2023
Response from JB on Jul 4, 2023
Hello,Thank you so much for your great comments regarding the hotel. We have taken good note that you particularly appreciated the quality of the breakfast, the cleanliness and the comfort of your room.As far as our on-site restaurant is concerned, it's best to make a reservation, as it's been a favorite with Lausanne residents for years.A pitty you won't come back!Kind regardsJoris BarbotinDirector

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just don't stay on a Sunday as everything in town seems to be closed.
Stayed 1 night in Jun 2023
Response from JB on Jun 26, 2023
Hello,I thank you for your great review. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Mha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thanks to you all hotel’s staff from top to bottom i don't think there is a bottom in this kind of selected crew they are all deep in their field digging deeper to excel
Stayed 1 night in May 2023
Response from JB on Jun 5, 2023
Hello,I warmly thank you for your great comments and review. This is for this type of feedback we work in the hospitality business. Thank you so much. I'll be sure to pass on your congratulations to the whole team.We look forward to hsoting you back while travelling to Lausanne.Kind regardsJoris BarbotinDirector

10/10 Excellent

Lolina

Stayed 2 nights in May 2023
Response from JB on May 29, 2023
Hello,Thank you so much for your great rating. We look forward to hsoting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from JB on May 15, 2023
Bonjour,Un grand merci pour cette excellente évaluation.À très bientôt au Mirabeau.Bien à vous.Joris BarbotinDirecteur

10/10 Excellent

Myrna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and safe hotel
Stayed 5 nights in Apr 2023
Response from JB on May 1, 2023
Hello,I thank you very much for your great review. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people were friendly
Stayed 1 night in Apr 2023
Response from JB on Apr 25, 2023
Hello,Thank you so much for your great review. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

William

Stayed 1 night in Mar 2023
Response from JB on Mar 27, 2023
Hello,I thank you for your great rating.We look forward to welcoming you back while travelling to Lausanne.Kind regardsJoris BarbotinDirector

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from JB on Feb 28, 2023
Hello,Thank you so much for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Very average
Staying for an event, staff not very helpful, some grime on the blowdryer. Mattress very cheap.
Stayed 2 nights in Feb 2023
Response from JB on Feb 20, 2023
Hello,Thank you for taking the time to post your comment. It's a pity that your post appears under "anonymous" because we have no way to check the room and so on!Kind regardsJoris BarbotinDirector

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was nice and large.
Response from JB on Jan 20, 2023
Hello,I thank you for your great rating. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Thomas, TALLAHASSEE

Stayed 2 nights in Nov 2022

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in a convenient location
These are great accommodations but it gets expensive (breakfast not included in room cost and dinner was pricey). We loved the balcony! Had a fridge in room, a wardrobe and bathrobes, and a safe in room. Mirabeau is in a super convenient location near the Gare, so it is walkable from the train station. You get a bus/tram pass, so take the 86 to Ouchy and the lake where you can swim or picnic or walk. Room had a weird shower – hard for a larger person to use since it is on the side of the bathtub not at front. Room had carpet, which is nice. Front desk staff was especially kind and helpful.
Stayed 2 nights in Oct 2022
Response from JB on Nov 1, 2022
Hello,I warmly thank you for your great review and constructives comments. We look forward ro welcoming you back in a near future.Kind regardsJoris BarbotinDirector

6/10 Okay

Peter, Washington

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's a bit run down and unusual for Switzerland not a miracle of cleanliness. The restaurant was outstanding almost as if it was a different place. Food and service first class
Stayed 3 nights in Oct 2022

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value
Stayed 3 nights in Oct 2022
Response from JB on Oct 10, 2022
Hello,I thank you for your great review. We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Nancy

Stayed 1 night in Sep 2022

10/10 Excellent

Ari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mirabeau was an outstanding experience. Within 5min walk from the train station and subway to Flon, the location is excellent. On another note, I have rarely felt as welcome as I did with the extremely friendly staff greeting us upon our arrival.
Stayed 5 nights in Aug 2022
Response from JB on Aug 24, 2022
Hello,I warmly thank you for your great review and comments.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Jeannette

Stayed 1 night in Aug 2022
Response from JB on Aug 24, 2022
Hello,I thank you very much for your great rating.We look forward to hosting you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Kenneth

Stayed 2 nights in Aug 2022
Response from JB on Aug 24, 2022
Hello,I warmlythank you for your great rating.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel, walking distance from the main station. Staff friendly and accommodating. Comfortable room with air condioning and spacious bathroom.
Stayed 4 nights in Jul 2022
Response from JB on Aug 15, 2022
Hello, I thank you for your great review. We look forward to welcoming you back in a near future. Kind regards. Joris Barbotin Director

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Central
In the city centre a short walk from the train station this hotel is clean if a little dated from a decor perspective… rooms are very 70s/80s. Breakfast was acceptable but not remarkable. Staff were friendly and helpful (especially Christina).
Stayed 1 night in Jul 2022
Response from JB on Aug 24, 2022
Hello,I thank you for your nice review and comments.We look forward to welcoming you back in a near future.Kind regardsJoris BarbotinDirector

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of Lake Geneva. Excellent staff who went out of their way to be helpful.
Stayed 2 nights in Jun 2022
Response from JB on Jul 4, 2022
Hello, I thank you for your great comments. We have taken note that you particularly appreciated the professionalism of the staff. We look forward to welcoming you back in a near future. Kind regards Joris Barbotin Director

8/10 Good

john

Stayed 2 nights in Jun 2022
Response from JB on Jul 4, 2022
Hello, I thank you for your nice rating. We look forward to hosting you back in a near future. Kind regards Joris Barbotin Director

8/10 Good

Mr A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Jun 2022
Response from JB on Jul 4, 2022
Hello, I thank you for your nice rating. We look forward to hosting you back in a near future. Kind regards Joris Barbotin Director