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Reviews of Hotel DAH - Dom Afonso Henriques

2 out of 5
Hotel DAH - Dom Afonso Henriques
Rua Cristóvão Falcão 8, Lisbon

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 457 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but comfortable and affordable. Nice rooftop patio.
Stayed 2 nights in Apr 2024

6/10 Okay

Tawnya

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport / metro
A very short stay after a cancelled FlyTap flight (didnt take the breakfast as we had a crazy early flight) but we loved the size of the room, the comfort and the large bathroom with a good sized shower
Stayed 1 night in Nov 2023

4/10 Poor

Or

Disliked: Cleanliness, property conditions & facilities
Very very basic
Stayed 1 night in Oct 2023
Response from Nena on Nov 17, 2023
Dear OrThank you for the time you took to send your feedback.Please accept our apologies regarding any issue that did not meet your expectations and our high standards. As you are able to see from fellow travelers our staff is usually quite responsive and attentive to any requests or queries.Therefore, we would really appreciate if you could send us more information about your experience, considering the vague information available to see how we could have improved your stay.We hope to see you again in a future visit and wish you all the best.Best regards,Hotel DAH

8/10 Good

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rooftop breakfast
It was a really good surprise. Lisboa is not too expensive and this hotel was the option due lack of other options. Loved the rooftop breakfast :)
Stayed 3 nights in Sep 2023

2/10 Terrible

Faye

Disliked: Property conditions & facilities, room comfort
Way too expensive for the low quality hotel. Too far from then city center. Unattractive location. There is nothing to do in the area unless you take a Taxi and drive at least 15 minutes to get to the City Center. I paid over 200 euros within 2 days just for the taxi to take me to the city center and return to the hotel. Unless you leave the Hotel in the morning and do not come back until you go to sleep. They don't provide water even at a fee. You must buy it from the vender machine.
Stayed 2 nights in Sep 2023
Response from Nena on Oct 19, 2023
Dear Ms FayeThank you for taking the time to send us your comments.Please accept our apologies if there was any issue during your stay that did not meet your expectations. Kindly note the Hotel is conveniently located in a quaint neighborhood less than 5 minutes walking distance from 2 metro stations, Alameda and Olaias and merely 10minute drive to the historical city center.Indeed, if you were charged over 200 worth of taxi just to travel within the city center, I confirm you were overcharged by taxi drivers.That is hardly within the Hotel’s control I am sure you can agree.Kindly note that Hotel DAH offers not only Room Service, but a Rooftop as well, where our guests can enjoy not only beverages as well as snacks and meals open until 23:00.All these services are publicized in the Hotel’s public areas (like Reception, lifts, breakfast room), as well as guests’ rooms (where there is also a menu available).We hope to welcome you again in a future visit.

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpfull staff. Cleaning or change of towels as wanted, everyday. Quiet. Big bathroom in ghe room
Stayed 4 nights in Sep 2023

6/10 Okay

Seth

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is nothing in the way of restaurants, cafes or bars within walking distance and little else to recommend this hotel.
Stayed 1 night in Sep 2023
Response from Nena on Oct 19, 2023
Dear Mr.SethThank you for the time you took to send your feedback.Kindly note that apart from our buffet breakfast, Hotel DAH also serves meals, light snacks and drinks and is located around various cafés and restaurants offering different cuisines, namely Italian, Portuguese, Steakhouses, Chinese, Japanese, Nepalese to name a few.We hope to see you again in a future visit and wish you all the best.Safe travels,Hotel DAH

2/10 Terrible

Abderrahim

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
A l’arrivée on m’a donné le pass pour entrer dans la chambre. Ça n’a pas ouvert, j’ai envoyé mon fils à la réception pour demander à l’agent de réception de venir nous ouvrir la porte, il lui a dit tu peux essayer maintenant avec cette nouvelle carte. Ça n’a pas réglé le problème, j’ai dû descendre à la réception 4 ou 5 fois pour régler le problème. L’agent nous a demandé de s’asseoir dans le restaurant en attendant de trouver une solution pour débloquer la porte de la chambre. Après une demi heure je suis allé chez l’agent encore une fois. Il m’a dit qu’il doit parler avec son manager parce qu’il n’arrive pas à régler le problème. A ce moment là, je suis sorti avec ma femme et mes 2 enfants pour dîner, espérant qu’à notre arrivée nous allons pouvoir dans la chambre que j’ai réservé pour dormir, parce que nous avons un avion à prendre le lendemain matin à 6:00. À notre arrivée, l’agent nous a dit qu’il est désolé de ne pas pouvoir régler le problème et que la porte de la chambre est toujours bloqué et que nous pouvons passé la nuit dans 2 chambres séparés, chose que je n’ai pas aimé mais je n’avais pas le choix. Je ne recommande absolument pas cet hôtel
Stayed 1 night in Sep 2023
Response from Nena on Oct 19, 2023
Dear Mr AbderrahimThank you very much for your comments.We would like to once again take this opportunity to reiterate our heartfelt apologies for the situation regarding the room’s key pass.As we explained to you, this was beyond the Hotel’s control, as it referred to a software glitch. We tried to solve it with the service provider, directly who was also unable to solve the issue within that time period.That was when we presented you with an alternative to this unfortunate matter.We once again present our sincere apologies as this was the first time a situation like this occurred.We do hope you grant us another opportunity to welcome you once again at DAH Hotel.We wish you all the best.Safe travels,

6/10 Okay

Christina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience with the front desk and the room was clean but small. The shower curtain had some staining. The rooftop restaurant was nice but there was only one person seating, serving and cooking so it took a long time for us to eat. We were on the 6th floor and could hear the chairs moving on the roof.
Stayed 1 night in Aug 2023
Response from Nena on Oct 19, 2023
Dear Ms ChristinaThank you for your feedback, it is vital for us to learn and improve.We are pleased to learn you enjoyed our team’s performance and the Hotel rooms.Please accept our apologies If there was any issue regarding housekeeping that did not meet your expectations and our high standards. Whenever there is any issue regarding the room, we always encourage our guests to immediately contact the Front Desk so they are able to present a solution.Rooftop staff usually has two staff members depending on the number of guests and requests we may have.We extend our sincere apologies if you experienced any delay and we will forward your remarks to the department head.We hope to see you again in a future visit and hopefullySafe travels,Hotel DAH

10/10 Excellent

Cyril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Accommodated our family of 5 by adding an additional bed to the room. We enjoyed a glass of wine from the rooftop bar.
Stayed 1 night in Jul 2023

6/10 Okay

Benjamin, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine for a mid range hotel, but was very overpriced for the size of the rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

Mate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

JOSE

Stayed 1 night in Jul 2023

4/10 Poor

Chris

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was good and clean. But later in the night the toilet flush stopped working. The staff couldn’t help us at all. They couldn’t move us to new rooms or call any service people to fix it. We had to checkout and book and move to another hotel. It was very disappointing and inconvenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. The rooms are small however.
Stayed 3 nights in Jun 2023

2/10 Terrible

Sonja E

Traveled with family
Disliked: Staff & service, property conditions & facilities
Please beware of Hotel DAH in Lisbon...the treatment and experience we endured at this hotel were deplorable, unaccomodating, and unacceptable.We booked the quadruple room in order to accommodate our family; however the hotel management informed us that we only made a reservation for 4, even after showing them proof of 2 adults 3 children. The hotel stated that anyone older than 12 is considered an adult, and we are only allowed 4 adults. Our children are 17, 14, 14. We were willing to pay the extra bed charge fee, even though we felt that this should have been handled between Expedia and the hotel; however after the way we were treated we stated that we were not going to pay the extra bed fee. The General Manager later informed us after we had checked out, that the night attendant, who checked us in, will have to personally pay for the extra person as he did not request the $ from us at time of check-in. I find this very disturbing and disheartening that management would do this as he was the most pleasant person at the property. From being questioned the first night from staff as to why we were checking out the property and the overall feeling of being constantly watched, not welcomed, and unsafe, we decided to check out early, and hotel would not refund the nights not used since it was nonrefundable. There were other disappointing experiences, but didn't seem to matter to the manager as it is apparent they put profit over people. DO NOT RECOMMEND.

10/10 Excellent

diane

Traveled with group
Liked: Staff & service, property conditions & facilities
The staff as was very helpful at the hotel, and had a great disposition. The roof top restaurant and outdoor roof deck was awesome. However, in the hotel room itself, the shower was so tiny I thought I was in an RV. :)
Stayed 2 nights in May 2023

6/10 Okay

Gordon

Traveled with group
Staff was very friendly and helpful.
Stayed 1 night in May 2023

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness
The room was nothing like the advertising picture. It was only just wide enough to get the double bed and bedside cabinets in. Bathroom was equally small though useable. Did provide tea and coffee making facility. Reliant on somebody being at reception to get access to the building and garage.
Stayed 2 nights in May 2023
Response from Nena on Oct 19, 2023
Dear Mr IanThank you for the time you took to send your feedback.Please note that that all pictures online accurately depict the Hotel’s rooms and services.Whenever there is any issue regarding the room, we always encourage our guests to immediately contact the Front Desk so they are able to present an alternative, namely a room change as offer various room types.We would like to inform you, however, all rooms and bathrooms have the standard size established by law. Some larger than others, but all within the regulatory norms.For our guests comfort we do offer 24hour Reception to ensure their safety.We look forward to welcoming you in a future visit.Best regards,

10/10 Excellent

Kyle

Stayed 2 nights in May 2023

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
-
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan, Montréal

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice , Quick Check-In Experience .
Stayed 1 night in May 2023

6/10 Okay

Carolyn

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was super tiny. The view was of the alley. The roof restaurant was nice, but they really seemed to want to close early and we arrived late.
Stayed 1 night in May 2023

2/10 Terrible

Anna

Traveled with family
Unwillingly opted to stay at this property due to a late arrival after a delayed flight. Apart from the lack of privacy as guests roam freely through the communal kitchenette, the room itself was infested with flies. To make matters worse, I woke up the next morning with several bug bites on my legs (likely from bed bugs) which caused me extreme discomfort for the rest of my trip in Portugal. Due to the lack of proper ventilation in the room, we also woke up with an uncomfortable feeling of dampness, on our bodies and in our clothes and belongings.
Stayed 1 night in May 2023
Response from Nena on May 10, 2023
Dear AnnaThank you for taking the time to send your feedback. Please note that it seems you have accidentally posted a review regarding the wrong Hotel, as we do not have a communal kitchenette nor we have issues of infestations nor lack of ventilation.Kindly check this as soon as possible, as it does not make sense that we are hold liable for an experience that did not occur in our unit.We do hope to welcome you in a future visit to Lisbon.Safe travels, Nena Hotel DAH

8/10 Good

Hannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights
Good location, close to metro stop and grocery shops as well as some local cafes. Nice breakfast area with terrace.
Stayed 3 nights in Apr 2023

8/10 Good

Josee, Beaupre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel DAH is easy to access from the Metro. Good choice when you have to catch a flight! Helpful and friendly staff.
Stayed 1 night in Apr 2023

6/10 Okay

RICHARD

Traveled with family
Liked: Staff & service
El hotel es bien para pasar la noche, el vecindiario no ayuda mucho.
Stayed 1 night in Apr 2023

10/10 Excellent

Cornelia Doucy

Stayed 7 nights in Feb 2023

6/10 Okay

Yusimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is far from historic center but 10 minutes in metro, but first the walking distance to the Alameda metro station is not to closed. Then get off in Rossio metro station and walk in historic center. Then going back the same and going up the hill is not easy as they say. The cleaning was fine. The staff too. Breakfast so so. Now the noise from next door rooms was horrible, no respect to anyone and beds not as confortable.
Stayed 6 nights in Jan 2023

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the airport. Close and easy access to public transportation, especially If you want to quickly get to the center of Lisbon. The staff is great, very attentive and kind. They were willing to help when ever needed. The 24/7 reception was great for late check in. The only downside was the wifi could be spotty (for video calls) which was inconvenient as I was working from the hotel room. But not sure there was anything else that could be done. The hotel upgraded our room, which was kind, unexpected and truly appreciated.
Stayed 6 nights in Jan 2023

10/10 Excellent

Jose

8/10 Good

natallia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean, air-conditioning, safe box, good location, great breakfast.
Stayed 16 nights in Nov 2022

10/10 Excellent

Ana Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Well located near the metro and groceries and mall. As well as close to the airport.
Stayed 1 night in Oct 2022
Response from Hotel DAH on Oct 21, 2022
Dear Mrs. Ana Paula,We are glad to know that you had apreciated the stay in our Hotel :)Hope to see you again in a near future!Kind Regards,Hotel DAH

4/10 Poor

Meri-Maaria

Liked: Cleanliness
Disliked: Amenities
Stayed 6 nights in Oct 2022

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, staff & service
It is not close to the center of towns as stated
Stayed 2 nights in Sep 2022

6/10 Okay

MARIA C.

Liked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel. Awesome rooftop cafe.
Stayed 1 night in Sep 2022

6/10 Okay

Kuntalp

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Laundry service was useless. Although I specificly gave my clothes because of some wine marks, only basic cleaning was done. The marks did not come off. I paid 12 Euros for nothing.
Stayed 4 nights in Aug 2022

10/10 Excellent

Haifaa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jul 2022

10/10 Excellent

Brock, Meridian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and room was comfortable. Friendly staff as well!
Stayed 1 night in Jul 2022

6/10 Okay

David

Traveled with family
Disliked: Staff & service
Bathroom smelled bad due to shower curtain not cleaned/changed in a while.
Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with very welcoming and helpful staff. The room was clean and comfortable and the buffet breakfast had a good mixture of food. Would definitely stay again.
Stayed 1 night in Jun 2022

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Do not underestimate the restaurants in the area!
Stayed 3 nights in May 2022

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and very easy access to hotel and areas around the hotel.
Stayed 7 nights in Mar 2022
Response from Inês on Apr 14, 2022
Dear Francisco, Thank you so much for sending us your feedback. We are glad to know that your stay went as you was expecting :) Hope to see you again soon! Kind regards,

10/10 Excellent

Larry

Stayed 1 night in Mar 2022
Response from Hotel DAH on Mar 29, 2022
Dear Mr. Larry, First of all, thank you for giving us your feedback. We are glad to know you have enjoyed your stay with us. Hope to see you again in a near future! :) Kind regards,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chill lil spot not too far from the airport! clean and perfect for one night, simple n easy! lovely service at check in and check out
Stayed 1 night in Jan 2022
Response from Hotel DAH on Feb 2, 2022
Dear Anna, Thank you so much for giving us your feedback :) We are extremely happy to know that you enjoyed your our service! Hope to see you again in a near futre. Best regards,

6/10 Okay

serdar

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Inês on Jan 9, 2022
Dear Serdar, Thank you for sending us your feedback. In order for us to give our clients a better service, we kindly ask you, to tell us which aspects you think we may improve in our Hotel. Thank you, andn hope to see you soon :) Kind regards,

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed was comfortable. The staff was very helpful. The elevators also worked. The paid breakfast was well worth the cost. It is a few blocks from 2 metro stops.
Stayed 1 night in Oct 2021
Response from Hotel DAH on Nov 9, 2021
Dear Mr. Alan, First of all, thank you for taking some time to give us your feedback. It is very important for us to improve our service :) We are glad to know you appreciated our breakfast, beds and our staff :) Hope to see you again very soon! Kind regards,