All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Its location is very central to everything. It also means finding a parking spot is next to impossible. Hotel parking access is extremely tight, and not easy to get in and out. We simply parked our little car in the hotel park and walked or Uberred everywhere.
Yuan-Chern
Stayed 4 nights in Apr 2024
Response from Mr Yuan-Chern on Apr 23, 2024
Dear Mr Chern,Thank you very much for your comment. We are very pleased to hear that you had a pleasant stay and that you liked our team. We hope to welcome you back to the NEYA Hotels group. Yours sincerely, Fábio Faria, Duty Manager
Nice hotel bit out of the way from main tourist attractions.10 min walk to nearest metro station.
Large room and bathroom, good breakfast. Only downside was there was not much soundproofing between rooms. Not really an issue but could hear a lot of noise when people were in corridor.
Victoria
Stayed 3 nights in Apr 2024
Response from Filipa E Santo on Apr 14, 2024
Dear VictoriaThank you for your reviewWe are very happy that you enjoyed your stayWe hope to welcome you back to NEYA HotelsBest Regards
Lovely clean , quiet and spacious room . With all we needed. Shower tray needed replacing as slightly collapsed but everything else in perfect order . All staff were very helpful and pleasant. Only slight negative was breakfast was very busy and congested as everyone descends at the same time , so not tables cleared quickly enough . Plenty of selection and refilled quickly . Area a little out of town but if fit a nice 30 min walk to all the main attractions. Some lovely local restaurants in the area with 10 mins , very reasonable prices and away from the tourists crowds .
Georgina
Stayed 3 nights in Mar 2024
Response from Filipa E Santo on Apr 14, 2024
Dear Georgina, Thank you for your reviewWe are very happy that you enjoyed your stay.We hope to welcome you back to NEYA Hotels.Best Regards
Best thing about it was the staff!!
They were all great. Very friendly and helpful!!
Wii see them again!!!
Guillermo
Stayed 4 nights in Dec 2023
Response from Filipa E Santo on Jan 31, 2024
Dear Guillermo, Thank you for your commentWe're very pleased that you liked our friendly staffWe hope to welcome you back to the NEYA Hotels group.Best regards
The schedule for the restaraunt and bar were unregular. The bar staff was rarely there. The room safe failed. Overall the facility did not feel well managed.
Bryan
Stayed 4 nights in Oct 2023
Response from Filipa E Santo on Dec 8, 2023
Dear Bryan, Thank you for your reviewWe apologise for what happened during your stay. Your opinion is very important to us and helps us to improve our services.We hope to welcome you back to NEYA HotelsBest Regards
Dear Charlotte, Thank you for your reviewWe are very happy that you had a pleasant stayWe hope to welcome you back to NEYA HotelsBest Regards
10/10 Excellent
Colin
Oct 17, 2023
Colin
Stayed 1 night in Oct 2023
Response from Filipa E Santo on Dec 8, 2023
Dear Colin, Thank you for your reviewWe are very happy that you had a pleasant stayWe hope to welcome you back to NEYA HotelsBest Regards
6/10 Okay
Everton
Traveled with partner
Oct 12, 2023
Disliked: Staff & service
If you are looking for a bed to sleep in, this is a fine location. Beyond that the staff is less than helpful, the bath faucet was loose, the breakfast was low quality and overcrowded
Everton
Stayed 1 night in Oct 2023
Response from Filipa E Santo on Oct 14, 2023
Dear Everton, Thank you for your review,Your opinion is very important to us and we will check with the team what happened during your stayWe hope to be able to welcome you again at NEYA HotelsBest Regards
Checking in was seamless and although we arrived prior to check-in time and were happy to leave our bags, the receptionist on duty was able to allocate a room. This was a small gesture that was greatly appreciated and enabled us to freshen up prior to starting our sight seeing.
Darren
Stayed 2 nights in Oct 2023
Response from Filipa E Santo on Oct 14, 2023
Dear Darron, Thank you for your reviewWe're very happy that you had a pleasant stay We hope to welcome you again at NEYA HotelsBest Regards
Dear Scott, Thank you for your review.We're very happy that you had a pleasant stayWe hope to welcome you again at NEYA HotelsBest Regards
2/10 Terrible
manny
Traveled with partner
Sep 23, 2023
I was not given a room at the hotel they were overbooked sent to a c rated hotel. I cant believe this! Sounding like airline experience. I am very disappointed. Is this how Expedia does business.
manny
Stayed 1 night in Sep 2023
Response from Filipa E Santo on Oct 14, 2023
Estimada Mammy, Thank you for your review.We're sorry about what happened but we had a problem and can't accept your booking. We have booked you into another hotel in the same category (4*) and close to our location.Best Regards
Nice and comfortable stay. Good Breakfast buffet. Evening Bartender was a fantastic gentleman.
Brendon
Stayed 3 nights in Sep 2023
Response from Filipa E Santo on Sep 20, 2023
Dear Brendon, Thank you for your review.We are very happy that you had a pleasant stay.We hope to welcome you back to the NEYA Hotels group.Best Regards
Everything was new and up to date. Peaceful place with comfy accomodation in a lovely room. Would have liked a luggage rack to put my bags on but , that apart, everything was very nice.
Jennifer
Stayed 1 night in Sep 2023
Response from Filipa E Santo on Sep 20, 2023
Dear Jennifer, Thank you for your review.We are very happy that you had a pleasant stay.We hope to welcome you back to the NEYA Hotels group.Best Regards
We didn’t feel that there was a lot of food options around the property and the room cleaning could have been better.
Alethea
Stayed 4 nights in Sep 2023
Response from Filipa E Santo on Sep 20, 2023
Dear Alethea, Thank you for your reviewWe're sorry we didn't fully meet your expectations, your opinion is very important to us and helps us to improve our services.We hope to welcome you back to the NEYA Hotels group.Best Regards
The hotel seems quite short staffed. Irritating that there’s no iron in the room and you need to go down to reception and sign it out for a max of 1 hour with no ironing board. Bit of a waste of time. Comfortable beds and quiet to be able to sleep well.
Mark
Stayed 4 nights in Sep 2023
Response from Filipa E Santo on Sep 20, 2023
Dear Mark, Thank you for your reviewservices.We hope to welcome you back to the NEYA Hotels group.Best Regards
Rooms were spacious and well equipped. We had a great nights sleep as the hotel is in a quiet area. Clean and modern throughout and staff are very friendly. The hotel is a bit of a walk from the tourist areas but we preferred this to be away from the noise and had no issue walking / taking an Uber to the sights. Breakfast wasn’t great so I wouldn’t pay extra for this. Lots of much better cafes etc nearby.
Carolyn
Stayed 1 night in Aug 2023
Response from Filipa E Santo on Sep 20, 2023
Dear Carolyn, Thank you for your reviewWe're very happy that you had a pleasant stayWe hope to welcome you again at NEYA HotelsBest Regards
Dear Hanan, Thank you for your review.We are very happy that you had a pleasant stay.We hope to welcome you back at NEYA HotelsBest Regards
6/10 Okay
Francis
Traveled with group
May 19, 2023
Liked: Cleanliness, staff & service
Staff were nice and accommodating. Place is clean… supplies were limited.
Francis
Stayed 3 nights in May 2023
Response from Filipa E Santo on May 19, 2023
Dear Francis, Thank you for your review.We hope to welcome you back to NEYA HotelsBest Regards
4/10 Poor
deepti
May 9, 2023
Liked: Staff & service
deepti
Stayed 3 nights in May 2023
Response from Filipa E Santo on May 19, 2023
Dear DeeptiThank you for your review.We regret not having fully met your expectations.We hope to welcome you back to NEYA Hotels for a more pleasant stay.Best Regards
I really enjoyed staying at this hotel. The hotel is located in a safe quiet neighborhood. The staffs here are so friendly, responsible, hardworking, accountable, dedicated, determined, well mannered, and caring. The room was really clean, modern, and artistic.
James
Stayed 2 nights in Mar 2023
Response from Filipa E Santo on Apr 14, 2023
Dear James, Thank you for your review.We are very pleased that you had a pleasant stay.We hope to be able to welcome you again at NEYA HotelsBest Regards
Very safe & clean. Receptionists are very polite & helpful.
Areas to improve:
1) no dumbbell in the gym
2) to provide a bottle of filtered water in room per day
3) more variety to breakfast
Overall 4/5
Will stay again.
Thk u
CHOR YEW ALLAN
Stayed 7 nights in Feb 2023
Response from Filipa Espirito Santo on Mar 20, 2023
Dear Chor Yew Allan, Thank you for your feedback.We hope to welcome you back at NEYA HotelsBest Regards
I had high expectations on this hotel and got disappointed.
The room was nice, clean, comfortable and small. No complaints there.
But front desk made me feel uncomfortable the whole time.
When I booked this hotel I got a $15 dollars credit from hotel.com towards the parking. I had to pay first and request to get reemborsed on the next day with a different front desk. Which seems they didn't like that. The whole experience with front desk wasn't good and welcoming.
The parking is ridiculous, they only let small cars get in and even though is very hard to park. It should not be considered a hotel with parking.
The breakfast wasn't on my expectations. They were not replacing what was over, few options and lots of flies flying around the food.
If you are just looking for a room, fine, if you are looking for an experience, I wouldn't stay there again.
Leandro
Stayed 1 night in Dec 2022
Response from Filipa Espirito Santo on Jan 16, 2023
Dear Leandro, Thank you for your review.We regret not having fully met your expectations.Your comment will help us to improve our services. We will analyze internally what happened.We hope to be able to welcome you back to the NEYA Hotels group for a more pleasant stay.Best Regards
The staff especially Racquel Marie and Francisco were very helpful. The breakfast was amazing cleanliness and safety was number one,Thanks toRacquel she is the best,
Steve
Response from Filipa Tavares on Dec 13, 2022
Dear Steve, Thank you for your feedback.We are very happy that you had a pleasant stay.We hope to be able to welcome you back to the NEYA Hotels group.Best Regards
So stayed here for 4 nights in a superior room, which was very spacious with an amazing view; loved the decor. Big tick for room cleaning every day. Hotel is situated in a suburban district; 30/40 min walk to Lisbon Central, or 15 min walk to nearest metro station. Breakfast is typically continental, same each day.
Reception / Staff pleasant, but language barrier proved to be a problem when we asked for more bedding / mattress topper as the bed was extremely hard which led to sleepless nights, the hotel did not offer support with this.
Dawn
Stayed 3 nights in Mar 2022
Response from Rui Viegas on Apr 7, 2022
Dear Guest,
Thak you for your review and comment
Regards
Rui Viegas
A hidden gem in Lisbon! The hotel is a wonderful place to stay. Claudia and Maria were exceptional and ensured our stay was a memorable one. They always went above and beyond to ensure our needs were met. They are truly an asset to the Neya! Edwardo in the bar is passionate about his job and is meticulous when making you the perfect mojito. Breakfast was organized and nice selection for a continental breakfast.
Verified traveler
Stayed 5 nights in Aug 2021
Response from Rui Viegas on Aug 17, 2021
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Rui Viegas
10/10 Excellent
Rodney
Traveled with family and small children, Traveled with family
Incredible stay, relatively good location near a metro station and beautiful breakfast
Joshua
Stayed 4 nights in Sep 2020
Response from Rui Viegas on Sep 23, 2020
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Rui Viegas
8/10 Good
Verified traveler
Traveled with partner
Feb 19, 2020
Liked: Cleanliness, staff & service
Staff very friendly and helpful, although aslow during check-in. Breakfast was good, plenty of fruit and freshly squeezed orange juice, scrambled eggs were very nice. Location is ok, about 2 km from the centre of town and a taxi from the airport was less than €8.
Verified traveler
Stayed 3 nights in Feb 2020
Response from Rui Viegas on Feb 20, 2020
Dear Guest.
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
Rui Viegas