Indoor pool

Reviews of SureStay Plus Hotel by Best Western Litchfield

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 168 reviews" "
Rating 8 - Good. 50 out of 168 reviews" "
Rating 6 - Okay. 7 out of 168 reviews" "
Rating 4 - Poor. 6 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very homey and safe place to stay.
Stayed 4 nights in Apr 2024

8/10 Good

Galen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Feb 2024
Response from Carrie Danielson - General Manager on Mar 4, 2024
Dear Galen,Thank you for talking the time to submit a review on your stay with us. We're glad to hear that you have a great stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Connie, Coon Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Room and facilities were clean and staff was friendly. The pool was closed for maintenance but wasn't a factor for me. I'd stay again when I'm in the area.
Stayed 1 night in Feb 2024
Response from Carrie Danielson - General Manager on Feb 19, 2024
Dear Connie,Thank you for staying with us and submitting a review. We are glad to hear you had a great stay with us and we hope to see you back again real soon.

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were amazing. The room was very clean and did not smell. The parking lot could use some work.
Stayed 2 nights in Jan 2024
Response from Carrie Danielson-General Manager on Jan 23, 2024
Dear Michelle,Thank you so much for taking the time to submit a review on our property. We appreciate your kind words and hope you will stay with us again real soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carrie Danielson - General Manager on Jan 15, 2024
Dear Amanda,Thank you for taking the time to submit a review on your stay with us. We appreciate your loyalty and continued trust in our hotel. Our entire team here at SureStay Plus works hard to deserve your loyalty. We hope you will visit again real soon. Thank you!

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrie Danielson - General Manager on Dec 27, 2023
Patti, Thank you so much for your perfect review! Our entire team here works hard to deserve your loyalty. Thank you again for taking the time to send us a review. We hope to see you again real soon.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Carrie Danielson - General Manager on Dec 24, 2023
Thank you so much for your 5-Star review! We are delighted to hear that you had a positive experience with us. We hope you'll visit again soon.

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean quiet, convient, will stay here again
Stayed 1 night in Dec 2023
Response from Carrie Danielson - General Manager on Dec 5, 2023
We very much appreciate your review regarding your stay with us. I will share your feed back with our team. We hope to see you again soon!

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Carrie Danielson - General Manager on Nov 29, 2023
Thank you Laura for your perfect review and thank you for taking the time to share your experience! We are so pleased to hear you enjoyed your stay. Our staff here is committed to providing high quality service. We hope you visit again soon!

10/10 Excellent

Mardell

Liked: Cleanliness, staff & service, property conditions & facilities
No!
Stayed 1 night in Oct 2023
Response from Carrie Danielson - General Manager on Oct 31, 2023
Thank you for taking the time to post a review of your recent experience. We value your feedback and hope to see you back again real soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice room, clean, helpful staff
Stayed 2 nights in Oct 2023
Response from Carrie Danielson - General Manager on Oct 31, 2023
Thomas,Thank you for taking the time to review our hotel and we want to thank you for choosing us. We are glad to hear that you enjoyed you time with us. We look forward to seeing you back real soon.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Friendly Hotel
This hotel is clean, the staff is friendly, the breakfast is ok but not the best, and the beds comfortable. I would stay there again. However, there is no elevator, so I would ask for a first floor room.
Stayed 3 nights in Oct 2023
Response from Carrie - General Manager on Oct 18, 2023
Dear Shirley,Thank you for taking a moment to share your experience at our hotel. We are so pleased to hear you had a good experience at our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Todd R

Stayed 1 night in Oct 2023
Response from Carrie Danielson - General Manager on Nov 29, 2023
Thank you so much for your perfect review! We are delighted to hear that you had a great stay with us. Thank you for choosing up and we look forward to seeing you again.

4/10 Poor

Rita

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Roach in the room
Everything was okay except for the fact of the small roach
Stayed 1 night in Oct 2023
Response from Carrie Danielson - General Manager on Dec 4, 2023
We're so sorry to hear that your experience did not meet our standards. We value our guests feed back to ensure that similar issues do not occur in the future. We have reached out to a professional regarding the bug you found. It is not a roach but a sewer bug. They are not harmful to anyone. I hope you will give us another chance in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
It was a hotel nothing remarkable but clean and nice staff
Stayed 1 night in Aug 2023
Response from Carrie Danielson - General Manager on Aug 17, 2023
Dear Pamela,Thank you for reviewing our hotel. We take guest feedback seriously. I will pass your review on to my staff! We hope to see you again soon!Best wishes,Carrie Danielson - General Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Carrie Danielson - General Manager on Aug 7, 2023
Sherry,Thank you for staying with us! I am so glad you had a great stay! Have a wonderful day!

10/10 Excellent

Phyllis

Traveled with partner
We requested and were assigned an accessible room. Shared with the front desk that the placement of clothing rack. Opposite bathroom doorway was a poor location, my husband hit his forehead twice when exiting. They advised the corporate was planning to converted to storage space.
Stayed 3 nights in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Carrie Danielson - General Manager on Jul 25, 2023
Thank you so much for your perfect review! We are delighted to hear that you had a positive experience with us. Thank you again for your review and we hope to see you again real soon!

10/10 Excellent

Brock, Marshall

Stayed 1 night in Jun 2023
Response from Carrie Danielson - General Manager on Jul 25, 2023
Thank you for choosing us! We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future!

10/10 Excellent

Kevin, Ham Lake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

Greg

Stayed 1 night in Mar 2023

8/10 Good

Lisa A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Carrie Danielson, General Manager on Feb 9, 2023
Thank you for your recent review. We are so glad you enjoyed your stay. Best Regards,Carrie Danielson

8/10 Good

Brittany

Stayed 1 night in Jan 2023
Response from Abby Hemingway, General Manager on Jan 12, 2023
Thank you for your review, I am so glad you enjoyed your stay with us. We look forward to having you stay with us again when you are in the area.Best Regards, Abby HemingwayGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Abby Hemingway, General Manager on Jan 12, 2023
Thank you for your review, I am so glad you enjoyed your stay with us. We look forward to having you stay with us again when you are in the area.Best Regards, Abby HemingwayGeneral Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and cleanliness.
Stayed 3 nights in Nov 2022
Response from Abby Hemingway, General Manager on Nov 29, 2022
Wendy,Thank you for you recent review. we are so please that you enjoyed your stay with us. I am so glad you found our hotel staff to be great during your stay. We look forward to having you back when you are in the area,Best Regards, Abby Hemingway

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2022
Response from Abby Hemingway, General Manager on Nov 29, 2022
Thank you for your review. We are pleased you had a great stay with us. We look forward to having you stay with again.Best Regards, Abby Hemingway

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Abby Hemingway, General Manager on Nov 16, 2022
Thank you for your review we are so glad you enjoyed your stay with us.Abby HemingwayGeneral Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Abby Hemingway, General Manager on Nov 16, 2022
Thank you for you review we are so glad you enjoyed your stay with us.Abby HemingwayGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super thankful I was able to get an early checkin time. Staff was very helpful!
Stayed 1 night in Oct 2022
Response from Abby Hemingway, General Manager on Oct 25, 2022
Thank you for you recent review. I am so happy we were able to accommodate an early check in for you. We try very hard to accommodate our guest as much as possible. I am also glad the staff was helpful. We look forward to having you back when you are in the area.Best Regards, Abby HemingwayGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. Bed was comfortable. Front desk was very friendly and helpful. Breakfast was okay but wish the breakfast lady would have smiled a bit, I hope she was not having a couple of bad days. I would recommend this hotel.
Stayed 2 nights in Oct 2022
Response from Abby Hemingway, General Manager on Oct 17, 2022
Thank you for you review. We appreciate your feedback, I am sorry the breakfast was not what you expected. We try our best to accommodate everyone. If you have any suggestions please give me a call at the hotel. I am glad you will be recommending our hotel to others and will look forward to having you back when you are in the area.Best regards, Abby Hemingway

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Oct 2022
Response from Abby Hemingway, General Manager on Oct 12, 2022
Thank you so much for your review. We appreciate your feedback and I am so glad you were able to check in easy and fast. We look forward to having you back when you are in the area.Abby HemingwayGeneral Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean facility.
The hotel staff was very friendly and efficient! The hotel was very clean. I would definitely recommend this hotel.
Stayed 1 night in Oct 2022
Response from Abby Hemingway, General Manager on Oct 3, 2022
Patricia,Thank you so much for you positive review. We appreciate your feedback. I am so glad you enjoyed your stay and the staff was friendly during your stay. We look forward to having you back when you are in the area.Best Regards,Abby HemingwayGeneral Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Just kinda meh.
This is a nice hotel, but we stayed Labor Day weekend, we had blood on our sheets at check in, the ac didn’t work in the room, and no housekeeping all weekend which wasn’t communicated at check in. And the front desk person at night came into the pool area and yelled at our whole family (about 20) because we had food and drink and they didn’t realize we weren’t suppose to. We understand rules are there but there’s a better way to talk to people than she did. The hotel did knock off some of the cost of the room for the issues but overall not a great stay.
Stayed 3 nights in Sep 2022
Response from Abby Hemingway, General Manager on Oct 10, 2022
Thank you for your review. I am so sorry you did not have a great experience at our location. I will be looking into the pool situation. This is not how we conduct ourselves at our location. I do hope you will give us another chance when you are in the area.Best Regards,Abby HemingwayGeneral Manager

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Abby Hemingway, General Manager on Sep 2, 2022
Thank you John for you recent review. I am so glad you enjoyed your stay with us. We hope to see you back when you are in the area.Best Regards,Abby Hemingway

4/10 Poor

Paul

Stayed 1 night in Aug 2022

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best option in Litchfield, and very convenient. Quiet, even though it is close to hwy 12. The decor was very nice.
Stayed 2 nights in Aug 2022
Response from Abby Hemingway, General Manager on Aug 16, 2022
Thank you for your review. We appreciate your feedback, we are also glad you enjoyed your stay with us. We are conveniently located on Highway 12 for any needs for while you are in Litchfield. We hope to see you again when you are back in the area. Best Regards, Abby Hemingway General Manager

8/10 Good

Jerry

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Abby Hemingway, General Manager on Aug 8, 2022
Thank you for your review. We are so happy you enjoyed your stay and we look forward to having you back when you are in the area. Best Regards, Abby Hemingway General Manager

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have a nice pool and hot tub. This was a very clean stay, The parking lot is not convenient for larger pickups.
Stayed 3 nights in Jul 2022
Response from Abby Hemingway, General Manager on Aug 8, 2022
Thank you for you review. I am so glad you enjoyed your stay. We do have a nice pool and hot tub for you to enjoy while you are staying with us. We hope to see you again when you are in the Litchfield area. Best Regards, Abby Hemingway General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator!
The room was good. Unfortunately it was on the second floor. We are senior citizens and stairs are not our strong suit anymore. Wish we would have known. Hauling luggage up and down stairs is not easy for us. Clerk did not offer any assistance or alternatives.
Stayed 1 night in Jul 2022
Response from Abby Hemingway, General Manager on Aug 8, 2022
Thank you for you review. I am so sorry you were not aware that we do not have an elevator. Please let us know the next time you are staying with us and we will try to accommodate you on the 1st floor. I am also sorry that my front desk did not offer any assistance as well. I will be looking into this and will be taking care of this. We do hope you will stay with us again when you are in the Litchfield area. Best Regards, Abby Hemingway General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Litchfield stay
Room was clean and beds were comfortable. Stairway needed some vacuuming. Everything else looked good. Breakfast was good and enough choices.
Stayed 1 night in Jul 2022
Response from Abby Hemingway, General Manager on Jul 19, 2022
Thank you for your great review. I am so glad you enjoyed your stay and had a great breakfast. We do have a great breakfast with enough choices for everyone. We look forward to having you stay with us again when you are in the area. Best Regards, Abby Hemingway General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Annette M,

Stayed 1 night in Jun 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Alonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Abby Hemingway, General Manager on May 24, 2022
Thank you for your review. I am so glad you enjoyed your stay and we look forward to having you back. Best Regards, Abby Hemingway General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be staying here again!
I had the queen suite with whirlpool tub. So cute that it was in a separate room from the bed. Had a nice couch and its own tv. Very clean room!! It was a very relaxing and enjoyable stay!!
Stayed 1 night in Mar 2022
Response from Abby Hemingway, General Manager on Apr 2, 2022
Angela, I am so glad you enjoyed your stay with us. Yes that 2 room suite is a very nice room. We look forward to having you stay with us again. Best Regards, Abby Hemingway General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
My stay was good, and then hotel was clean and bright. The staff was very friendly, I definitely recommend this hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly.
Stayed 2 nights in Dec 2021

10/10 Excellent

Mardell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Abby Hemingway, General Manager on Nov 24, 2021
Thank you for you review. We are so glad you enjoyed your stay with us. We hope to see you again when you are in the Litchfield area. Best Regards, Abby Hemingway General Manager