When we first arrived, we were not immediately greeted, however a young man came in from the back to assist. He located our reservation and got us checked in. We loved our location of the room as it was next to the office, pool, and parking as I requested. We expected the room to be cooled off when opening the door since we had just been at the LLano Rock N Riverfest as vendors and were expecting a cold room. No worries though, we went to the pool while it cooled off. The lady with blonde hair was such a delight and informative. She is a keeper. Thank you for a nice visit.