On November 28, 2021 we rented an A-frame chalet number #16 for 2 days/2 nights from Chalet‘s at Hocking Hills. We woke to being attacked by multiple bed bugs in the bed we were sleeping in.
It wasn’t only awful to experience bed bugs, but my boyfriend was covered in bites and had an allergic reaction. It was also my 40th birthday and we both took off time from our businesses to celebrate.
The only thing that happened was that we got a reimbursement for our stay. Not one apology or response from the owner!
The least he could have done was send an email apologizing for the experience we had, but nothing. Even the woman we spoke with on the phone in the morning was short with us and robotic. Mind you, we were polite in how spoke about what had happened. So this was surprising to us.
We had to launder everything and seek treatment instead of being able to celebrate.
Please do not stay at this property. Our experience was completely shocking and upsetting with the bed bugs alone, but disappointing with how it was handled.