Ratings based on 938 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 7, 2024
Beautiful rooms that are quite spacious. Close to West Brimptom tube and overground. Check out the walking tour of Bromptom Cemetery too.
Comment from Hotel Management
May 10, 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Kimberlee,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.It would be our pleasure to have you return on another occasion. Warm Regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted Apr 30, 2024
Na
Comment from Hotel Management
May 4, 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Rosemary,We would like to thank you for this review about your recent experience in our hotel and It is rewarding to know that you had an overall pleasant stay with us. Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted Apr 30, 2024
Good price at the time.
Comment from Hotel Management
May 4, 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Gordon,Thank you for such a great review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted Apr 26, 2024
Enjoyed my short stay
Comment from Hotel Management
Apr 30, 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted Apr 24, 2024
Property is under renovation and they dont tell you that when booking. Hotel noisy from 9 am to 4 pm with construction. Staff was great but stay was horrible
Comment from Hotel Management
Apr 27, 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted Apr 23, 2024
Still renovation us continuing. Renovated rooms are excellent. Room cleaner is a little greedy I think. She even doesn’t leave toilet paper but each time reception helped. Breakfast was excellent. The restaurant on the ground level is very good and cheap.
Comment from Hotel Management
Apr 25, 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted Apr 20, 2024
Staffs helpful and friendly .
Hotel is undergo renovation but I did not receive so info before I check in
Comment from Hotel Management
Apr 21, 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted Apr 18, 2024
Great staff. The hotel is currently in a renovation but well managed and not too much extra noise or inconvenience
Comment from Hotel Management
Apr 20, 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted Apr 12, 2024
Good location from train station and walking. Some construction in hotel made elevators slightly longer wait but not bad. Great breakfast!
Comment from Hotel Management
Apr 13, 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted Apr 11, 2024
No phones in room.
No furniture to store your clothing.
Renovation in process (aware in advance).
The service at bar was exceptional but the bar food was not great.
Included breakfast is tasty & highly recommend; great coffee and specialty coffees, full spread buffet with eggs, ham, bacon, sausage, cereals, fresh fruit, breads, etc.
Comment from Hotel Management
Apr 11, 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager
