Ratings based on 390 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Cooling System

Posted Jun 21, 2017
Pros: Nice entrance , but why is Ladies restroom upstairs??
Cons: High Tea extend to 5:00pm. Seated at restaurant at 4:15pm but was told no longer serving HT
Location: Wonderful, close to Green Park and Buckingham Palace and most attractions. Used London Pass and Oyster Card for sightseeing and touring London
Guess London is never so warm, cooling system ineffecient
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and location

Posted May 13, 2017
-Excellent location and excellent service , i loved everything about it. -Small rooms , clean and comfy -staff are friendly and willing to help
Comment from Hotel Management
Jun 6, 2017 by Wayne Kerrin, Hotel Management
Thank you for taking the time to share your comments with us. I am delighted that you enjoyed your stay and found the team to provide you with excellent service. I look forward to welcoming you back in the near future. Kind regards, Wayne Kerrin Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London - Istanbul

Great hotel close to everwhere, chic location

Posted May 3, 2017
Couple of times we stayed in this hotel. Lovely atmosphere, perfect location, walking distance to Piccadily, Marble Arch and shopping district. Most of the staff are kind. Relation with the guest is a very important issue, covers most of the negative things in tourism business. The only thing I could suggest some of your staff may learn how to smile. Gentleman standing in front of the entrance is always friendly, kind and polite.
Comment from Hotel Management
May 8, 2017 by Wayne Kerrin, Hotel Management
Dear Hande Selin, Thank you for taking the time to share your comments with us. I am delighted that you enjoyed the atmosphere and location of The Athenaeum. I have shared your comments with the team and look forward to welcoming you back to The Athenaeum in the near future. Best wishes, Wayne Kerrin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Best staff in London

Posted Mar 26, 2017
The location and facilities of the Atheneum are excellent, but what really set this apart for us was the staff. That were absolutely superb in every way. We travelled with a 9month old baby and they did everything possible to make things easy for us - even sterilized some bottles when we were in a jam. This is now our home away from home in London.
Comment from Hotel Management
Mar 28, 2017 by Wayne, Hotel Management
Dear Luna, Thank you for your lovely review. We take great pride in being family friendly as we know travelling with little ones can be a challenge. I am delighted the team were able to assist you and look forward to welcoming back soon. Best wishes, Wayne Kerrin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great location.

Posted Mar 16, 2017
Pros: The location and staff.
Cons: N/A
Location: It's a short walk to Buckingham Palace and the attractions near the Thames River. The Green Park Underground station is also nearby. Great location.
A very pleasant experience with a professional staff.
Comment from Hotel Management
Mar 28, 2017 by Wayne, Hotel Management
Thank you for your lovely review. I am pleased that you found the location convenient. I look forward to welcoming you back to the Athenaeum on your next visit to London. Best wishes, Wayne Kerrin Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Shall definitely return

Posted Mar 15, 2017
Pros: Location; it's a fairly short walk to Knightsbridge and also to the West End. Nice room decor, very comfortable bed, good sheets, fluffy towels.
Cons: The Internet connection was a little slow at times.
This hotel has a boutique feel. It avoids the impersonal feel of larger hotels and I found all the staff very friendly. The housekeeping staff are excellent. They all seem to be Eastern European and they do their jobs very well. I doubt there are similar indigenous replacements if Brexit results in them returning to their home countries!
Comment from Hotel Management
Mar 28, 2017 by Wayne, Hotel Management
Dear Kevin, Thank you for your review. I am pleased that you enjoyed your stay with us and enjoyed interacting with the team. I look forward to welcoming you back to the Athenaeum soon. Best wishes, Wayne Kerrin Hotel Manager
2 out of 5
by A verified traveler

Posted Jan 16, 2017
The hotel is very nice has veriy friendly stuff, but we had a visitor at middle of the night , a mouse! we were moved to a different room, but it was really dicusting my daughter and I couldn't sleep for two nights.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice family hotel- good location

Posted Jan 10, 2017
We enjoyed our recent stay at the Athenaeum. The check-in was easy and quick and staff was friendly. The Concierge was very helpful and the Doorman welcomed us "home" each day after our excursions. The complimentary bottled water in our room was a nice touch! My only 2 criticisms are that there was not a plug for the hairdryer in the bathroom and that the hotel breakfast was overpriced for what you get. We found several good bakeries within walking distance that were as good and half the price. We will definitely stay at the Athenaeum on our next visit to London. Thank you for helping make our London vacation a terrific one!
5 out of 5
by Mark

Great hotel, great location

Posted Jan 6, 2017 on Hotels
Efficient and friendly check-in, and we were given a free upgrade to a park view room on the 8th floor, which was fantastic, as not only did it mean there was no traffic noise, but also we could see the New Year's Eve fireworks from our room. The room was really comfortable and clean and the staff friendly. We didn't opt for breakfast as we felt it was too expensive.
3 out of 5
by Nick

Average

Posted Dec 23, 2016 on Hotels
Basic hotel, breakfast slow, bar dead in evening, headed to The Mayfair for atmosphere