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Reviews of The Mansion at Glen Cove

4 out of 5
The Mansion at Glen Cove
200 Dosoris Ln, Glen Cove, NY

Reviews

6.4
Rating 10 - Excellent. 241 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 170 out of 1001 reviews" "
Rating 2 - Terrible. 175 out of 1001 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Navid

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our room had an issue and we were never given any type of insentive
Stayed 2 nights in Mar 2024
Response from Management on Apr 29, 2024
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove. I was pleased to hear that you enjoy your stayed with us. Next, time please feel free to ask for the Front Office Manager, so she will make sure to take care of you. We hope to see you again.

6/10 Okay

Jeff E, Shawnee

Liked: Staff & service
The room was cavernous, dark and in need of a renovation. It was clean nonetheless.
Stayed 3 nights in Apr 2024
Response from Management on Apr 29, 2024
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. We hope to see you again.

4/10 Poor

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room was the quality of a Motel 6…bent lamp, dirt in corners, clogged drain, didn’t change sheets, Painted sloppy with drips all over floor and fixtures. Nobody bothered to even wipe the paint off while painting. Cracks in ceiling patched poorly. Same with walls. I wouldn’t complain if I had paid 75.00. Never stay here again.
Stayed 3 nights in Apr 2024
Response from Management on Apr 27, 2024
Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you would like to discuss your experience in greater detail, please feel free to reach out to me directly. I would love to learn more about your experience and work to make things right.

10/10 Excellent

Luz A

Stayed 3 nights in Apr 2024

10/10 Excellent

Naomi

Stayed 1 night in Apr 2024
Response from Management on May 10, 2024
Thank you so much for your rating, we hope to see you again.

10/10 Excellent

Craig

Business traveler
Very nice large rooms. Classy place. Ver nice staff.
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove and we hope to see you again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you so much for your rating.

10/10 Excellent

julia

It’s always a pleasure to stay at the mansion everyone makes us feel at home, beautiful place my family and I love it so much!!
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
I have been in this business for many years, but reading great reviews never gets old. Thank you so much for taking the time to write a review and share your travel experience. We really appreciate the kind words you said about our staff and will make sure the staff knows their hard work is recognized. We look forward to seeing you when you’re back in town.

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities
Was nice.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you so much for sharing your experience with us. We hope to see you soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 21, 2024
It was such a pleasure to see your review first thing this morning. Thank you so much for taking the time to review The Mansion at Glen Cove.

10/10 Excellent

Marco

Traveled with family
Great service. Room was very clean. Will go again.
Stayed 2 nights in Apr 2024
Response from Management on Apr 14, 2024
Thank you so much for your feedback, we hope to see you again.

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice, quiet, and convenient stay for a wedding I was celebrating nearby (St. Patrick’s in Glen Cove). The location and space is beautiful. There is some room for improvements, mostly in the decor department. The hallways and room were on the “bland” side of decor. Very standard wallpaper and good lighting, but the walls clearly had spaces where portraiture or paintings could be added to liven the place. An idea could be scenes from around Glen Cove or Long Island. The room itself was very clean and neat, a very comfortable bed and great linens. There could be a few more furnishings (an armchair and maybe some paintings and a cabinet for the mini fridge). The downside to the bathroom was that there was no vent. Also, there was no place to hang a towel to dry after use. Lastly, the shower was good, with great water pressure and good temperature control. But there was no type of seal around the sliding door to prevent water from spilling out of the shower. I’d recommend a rubber track at the bottom of the sliding door that can resolve this problem. Otherwise, this was a wonderful and pleasant stay!
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for the positive feedback. We are so happy to have you as a customer. You are welcome to come again anytime. Thank you for choosing us.

2/10 Terrible

Monet

Stayed 3 nights in Mar 2024
Response from Management on Apr 30, 2024
I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. However, your feedback will be shared with staff to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

6/10 Okay

Juliana

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff is not very friendly.
Stayed 11 nights in Mar 2024
Response from Management on Apr 8, 2024
I am sorry to hear that you had a bad experience, our goal is always to provide an excellent customer service to all our guests. Thank you for your feedback.

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mansion is a unique property on Long Island's Gold Coast. It is beautifully preserved. The rooms are large and well appointed,
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for your kind words. We hope to see you again.

6/10 Okay

Vincenzo

Liked: Staff & service
Old place
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you so much for taking the time to give us a review. We hope to see you again.

10/10 Excellent

Anne, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Our room was large, beds comfortable and the breakfast was good.
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your rating and kind words. It was our pleasure having you with us.

10/10 Excellent

Kaitlin

Liked: Amenities
Beautiful property!! Nice staff, very clean.
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
We want to Thank you for your kind words. We hope to see you soon.

8/10 Good

Patti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was lovely. We did not get a room in the mansion, but one of the 187 other rooms added to the Pratt property some time ago. Clean overall. Positive: comfortable beds; excellent buffet breakfast included. Negative bathroom issues: no towel bars; glass shower entry with faucets at far end - not easily reached; no grab bars in the shower - dangerous!
Stayed 5 nights in Mar 2024
Response from Management on Mar 12, 2024
We want to thank you for sharing your experience with us. We hope to see you again.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Management on Mar 31, 2024
Thank you so much for your rating.

2/10 Terrible

monica

Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
We do want to apologize foe any inconvenience that you had at our property. Our goal is always to provide the best Customer Service to all our guests.

10/10 Excellent

Mauricio, Davie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Beautiful grounds. Staff was very friendly. The only issue we had was with the wifi taking a few days to correct but otherwise would highly recommend this location if in the area. Will definitely stay here again when in the Glen Gove/Bayville area.
Stayed 3 nights in Feb 2024
Response from Management on Feb 26, 2024
We do want to thank you for your kind words and for sharing your experience with us. We hope to see you again.

6/10 Okay

Janna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Management on Feb 11, 2024
Thank you so much for your feedback, we hope to see you again.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Beautiful setting and very friendly staff.
Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
Thank you so much for your kind words, and we hope to see you again.

10/10 Excellent

Fiorella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and felt like home!
Stayed 3 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you so much for sharing your experience with us and we are happy that you enjoyed your stay with us.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I picked this hotel to truly relax. The mansion is GORGEOUS! The bed was soooo comfortable. The breakfast that was included was delicious. The grounds are immaculately kept and beautiful. We enjoyed ourselves so much.
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
We want to thank you for your kind words. It was our pleasure having you with us. We hope to see you soon.

4/10 Poor

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
We do want to apologize for any inconvenience that you had at our property.

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I realize this is an older hotel, but the lack of electric outlets is unacceptable. Put a few power strips and at least there needs to be plugs for 2 phone chargers by the beds. Also, shower wasnt hot. Just warm
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your feedback at the moment our management team are working to improve our rooms and property to make sure we provide the best customer service.

2/10 Terrible

Cynthia

No one was on property to check us in, please refund my account.
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
We want to apologize for any inconvenience that you had at our property and thank you for sharing your experience with us.

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay theybonly thong i recommend reserve spa before yeah stay to enjoy the hot tub !
Stayed 2 nights in Dec 2023
Response from Management on Jan 18, 2024
Thank you for your feedback, we hope to see you again.

10/10 Excellent

sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Gem tucked away in Glan Cove
Awesome place! huge mansion, grounds, facilities. Hope to come back when the pool is open and take advantage of the Spa.
Stayed 1 night in Jan 2024
Response from Management on Jan 11, 2024
We do appreciate your feedback, and we are happy to know that we were able to provide you with a great customer service and great amenities. We hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Dec 2023
Response from Management on Jan 11, 2024
We want to thank you for your feedback, and we are happy to know that we were able to provide you with a great customer service.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and quiet hotel! Very pleasant stay
Stayed 2 nights in Jan 2024
Response from Management on Jan 8, 2024
Thank you so much for sharing your experience with us. We hope to see you again.

10/10 Excellent

Justinaaa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay for New Year’s Eve here! The atmosphere was very welcoming
Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
We are very happy to know that you enjoyed your stay with us. Our main goal is to provide the best customer service possible.

10/10 Excellent

Leonel

Stayed 5 nights in Dec 2023
Response from Management on Jan 8, 2024
We want to thank you for taking the time to give us a feedback, our goal is to provide an excellent service.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 5, 2024
Thank you for your rating. We hope to see you again.

8/10 Good

Dawn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Besides getting lost to find my room-- enjoyed my stay! Will recommend to anyone who asks.
Stayed 3 nights in Dec 2023
Response from Management on Jan 5, 2024
Thank you for sharing your experience with us. It was our pleasure having you with us.

10/10 Excellent

Marc arthur

nice place thanks
Stayed 4 nights in Dec 2023
Response from Management on Feb 1, 2024
Thank you so much for your rating, it was our pleasure having you here with us. Thank you for choosing The Mansion at Glen Cove.

8/10 Good

Prisca

Liked: Cleanliness, staff & service, property conditions & facilities
Tucked away and quiet. Beautiful mansion, relaxed atmosphere.
Stayed 1 night in Dec 2023
Response from Management on Jan 11, 2024
We want to thank you for your kind words and we hope to see you again.

10/10 Excellent

Angela

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just beautiful the Mansion and the Staff
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you so much for your kind words. It was our pleasure having you here with us. We hope to see you again.

10/10 Excellent

Nuzhat

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay at the mansion at glen cove. Staffs were very friendly however one thing i was very disappointed was about having a dark blood stain on our blanket.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for sharing your experience with us and we want to apologize for any inconvenience that you had at our property. Our goal is always to provide the best costumer service.

2/10 Terrible

Bernard

Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
We are sorry that our service was not what you expected it.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Breakfast OK...would prefer scrambled eggs with bacon or sausage. Fruit cups very good. Also, no cream for coffee?
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to give us a feedback, we will make sure to share your comment with our chef, so we can always satisfied our guests.

8/10 Good

Mason, New York

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked for the bar to have been available during our stay but it was the holidays so it’s understandable. Very nice staff and beautiful property.
Stayed 1 night in Dec 2023
Response from Management on Dec 26, 2023
We want to thank you for sharing your experience with us. We hope to see you soon and thank you for choosing The Mansion.

2/10 Terrible

LIDIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I sent a detail email last week -
Stayed 3 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for your feedback.

10/10 Excellent

Yezid

Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
We want to thank you for your feedback, and hope to see you again.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
Thank you for your rating. It was our pleasure having you with us. We hope to see you soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building & grounds. Quiet & safe
Response from Management on Feb 11, 2024
Thank you so much for your kind words. It was our pleasure having you here with us. We hope to see you again.

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
We are super excited to know that you enjoyed your stay with us. Thank you for choosing The Mansion.