Ratings based on 20 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
4.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 5, 2024
Parking lot was under construction with no notofication when booki g. My flight was late and I got there at 2:30am. Couldn't pull up to the front door and was told to find street parking in the middle of the night a few blocks from the hotel. Then was woken up by construction noises and traffic a few hours later because they had left the window slightly open. Awful experience, would never go back.
by A verified traveler
Posted Apr 24, 2024
Worse stay starting with someone trying to get into my room at 4:30 am to them calling early on my check out day to say the water would be shut down and it never did. The “General Manager” has 0 customer service skills and not once did he apologize or do anything to make it right. Was by far my worst experience ever at a hotel. Motel 6 probably had better service.
Comment from Hotel Management
May 1, 2024 by Leslie, Hotel Management
I am deeply sorry to hear about the series of issues you experienced during your stay with us.Please know that we take your feedback seriously and will address these issues internally to ensure they do not happen again in the future.We understand that your experience fell far below expectations and apologize for any inconvenience this may have caused. We would like the opportunity to make it right and regain your trust. Please reach out to our management team directly so we can discuss your stay further and work towards a resolution. Thank you for bringing these issues to our attention.
by A verified traveler
Posted Apr 13, 2024
Limited parking area
Great staff, breakfast, room
Comment from Hotel Management
May 1, 2024 by Leslie, Hotel Management
Thank you for your feedback! We're glad to hear that you enjoyed our staff, breakfast, and room during your stay. We apologize for any inconvenience caused by our limited parking area and appreciate your understanding. We hope to welcome you back for another great experience soon.
by A verified traveler
Posted Apr 8, 2024
Credit Card Machine broke down as we were registering. Tried 3 different cards and none worked and it took 15-20 minutes to register. Front desk clerk, Tanya was, however, a gem. She took care of us all weekend.
Also, when we were trying to leave to make it to the airport for a flight, a staff member had allowed someone to park overnight on the ramp out of the underground garage, completely blocking our exit. Had to call an Uber to pick up my friend or he would have missed his flight. Tanya, again, was tremendous and took the parking charge off of our bill for the inconvenience.
Comment from Hotel Management
May 1, 2024 by Leslie, Hotel Management
Thank you for taking the time to leave a review. We're glad to hear that Tanya was able to make your stay enjoyable despite the initial inconvenience with the credit card machine and the parking situation. We understand how frustrating those experiences can be and we sincerely apologize for the inconvenience caused. We will use your feedback to improve our processes and ensure a more seamless experience for all of our guests in the future. We hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel.
by A verified traveler
Posted Mar 25, 2024
It's less than basic, but this will do if you are looking for something close to LAX. Also, expired yogurt and brown bananas are just a glimpse of how awful their breakfast is.
Comment from Hotel Management
May 1, 2024 by Leslie, Hotel Management
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had with our breakfast offerings. We take your comments seriously and will address this issue with our team to ensure that our guests receive fresh and quality food options. We hope that you will give us another chance in the future to provide you with a more positive stay. Thank you for choosing to stay with us.
by A verified traveler
Posted Mar 24, 2024
Love it there I’m have to come back 😍😍😍😍
Comment from Hotel Management
May 1, 2024 by Leslie, Hotel Management
We are thrilled to hear that you loved your experience with us and that you are planning to come back! We can't wait to welcome you back and provide you with another fantastic stay. Thank you for choosing our hotel and for taking the time to share your feedback. We look forward to having you with us again soon!
by A verified traveler
Posted Mar 21, 2024
Didn't like difficulty/lack of obtaining room service, fire alarm going off in the early morning. Desk attendant Marty was extremely courteous and helpful during our stay. Please commend him.
Comment from Hotel Management
Mar 21, 2024 by Leslie, Hotel Management
We sincerely apologize for the inconvenience you experienced during your stay with difficulty obtaining room service and the fire alarm going off in the early morning. We will certainly look into ways to improve in these areas to ensure a better guest experience in the future.We are glad to hear that desk attendant Marty was able to provide you with exceptional service during your stay. We will make sure to commend him for his courteous and helpful demeanor. We appreciate your feedback and hope to welcome you back for a more enjoyable stay. Thank you for your review.
by A verified traveler
Posted Mar 19, 2024
Amazing staff super convenient location
Comment from Hotel Management
Mar 21, 2024 by Leslie, Hotel Management
Thank you for your kind words about our staff and location! We strive to provide exceptional service and a convenient experience for all our guests. We hope to welcome you back to our hotel again soon.
by A verified traveler
Posted Mar 17, 2024
Ants were in the breakfast area and in our room all over the floor.
Comment from Hotel Management
Mar 21, 2024 by Leslie, Hotel Management
We sincerely apologize for the inconvenience you experienced during your stay with us. We take cleanliness and pest control very seriously and have already addressed this issue with our housekeeping staff and pest control team to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay in the future.
by A verified traveler
Posted Jan 27, 2024
Construction site, under restoration
