6 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

4.5 out of 5
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Carretera Transpeninsular Km 10.3, CSL-SJC, Lote A-1 Cabo del sol, Cabo San Lucas, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1003 reviews" "
Rating 8 - Good. 232 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ramneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, family friendly
Stayed 4 nights in Mar 2024
Response from FP on May 10, 2024
Hello, RamneetThank you so mucho for your review.

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly
Stayed 2 nights in Apr 2024
Response from Andrea on May 9, 2024
Hello Shane!We're happy that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

DONG YOON, La Mirada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Andrea on May 9, 2024
Hello!Thank you for your the feedback! We are happy that you enjoyed your stay with us, and we hope we can see you again soon!

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I usually go to other areas in Mexico, I found this resort, although older, to be excellent. The property was immaculate, the food was amazing, and the staff was super friendly. The Italian restaurant was particularly good and the pianist was a nice touch. If you're looking for a beach vacation, this is not the place to go. It was beautiful, but it was impossible to swim - too many rocks. It's more a vacation to just relax and not do too many activities. There were no airport transfers, so I found that odd, as most places have them and it wasn't cheap to get to the resort. I would definitely go back again with a good book for some peace and quiet.
Stayed 5 nights in Apr 2024
Response from FP on May 6, 2024
Thank you for your detailed feedback and for choosing our resort for your stay. We're delighted to hear that you enjoyed our immaculate property, amazing food, and friendly staff. We're glad you appreciated the ambiance at our Italian restaurant and the musical touch it adds to the experience. While our beach offers a serene environment for relaxation. We look forward to welcoming you back for another peaceful and enjoyable stay with us, perhaps with an even better selection of books to complement your relaxation.

8/10 Good

Rickisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is absolutely breathtaking! Gorgeous and relaxing. The staff is incredibly friendly. However, I gave 4 stars because we never received our VIP free bottle of wine or credits, and we didn't receive our mini bar until the day before we checked out. Also, we had an issue and had to change rooms. The 2nd room wasn't quite as nice. The fridge leaked, and the initial sold was to unplug the fridge. We had to complain to actually have it properly fixed.
Stayed 3 nights in Apr 2024
Response from FP on May 3, 2024
Dear Rickisha,Thank you for sharing your experience. We're delighted you found our property breathtaking and our staff incredibly friendly. We apologize for any inconvenience regarding the VIP amenities and room issues. Your feedback helps us improve, and we assure you that we're addressing these matters to enhance future stays. We hope to welcome you back for an even more enjoyable experience.

10/10 Excellent

Christine Forbes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was outstanding. Attention to detail and services was outstanding in the lobby, spa, restaurants, etc. We will be back and highly recommend in the meantime!
Stayed 5 nights in Apr 2024
Response from FP on May 3, 2024
Dear Christine,Thank you for sharing your delightful experience with us! We're thrilled that you found our property beautiful and our staff outstanding. It's heartwarming to hear that our attention to detail and exceptional services in various areas made your stay memorable. We look forward to welcoming you back and appreciate your high recommendation in the meantime!Warm regards,

10/10 Excellent

LUISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FP on May 3, 2024
Hola Luisa,Tu opinión es importante para nosotros.

6/10 Okay

Inna

Traveled with family
2 of the light bulbs were not working, and never got fixed despite multiple calls. Shower was leaking. Food was hit or miss. Don’t recommend sushi! Absolutely discussing. Beach is beautiful.
Stayed 3 nights in Apr 2024
Response from FP on Apr 30, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring all amenities are in top condition, and we regret any lapses in service you encountered. Rest assured, we have addressed the maintenance issues promptly. We appreciate your feedback and hope to welcome you back for an improved experience.Best regards,

10/10 Excellent

Subhasis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality, taste and presentation of food for ala carte restaurant facilities is excellent. Particularly I would like to mention Blu is superb. Pools are nice and clean. Observing whales, dolphins from infinity pool is really interesting. Staff take care for any requirements. We enjoyed the stay and recommend to my friends.
Stayed 5 nights in Apr 2024
Response from FP on Apr 29, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our ala carte restaurant's quality, taste, and presentation, especially Blu. It's fantastic to know you found our pools clean and enjoyed observing whales and dolphins from the infinity pool. Our team is dedicated to fulfilling guests' needs, and we're glad you felt well taken care of. We appreciate your recommendation to your friends and look forward to welcoming you back soon!

10/10 Excellent

Hana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ive ever stayed in. Highly recommend!
Stayed 3 nights in Apr 2024
Response from FP on Apr 23, 2024
Thank you, Hana.It would be an honor to host your next visit.

10/10 Excellent

Sharme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful all the staff were very friendly
Stayed 3 nights in Mar 2024
Response from FP on Apr 16, 2024
Sharme. Thank you for sharing your words with our Expedia community. It would be an honor to host your next visit.

10/10 Excellent

Xishi

Stayed 4 nights in Apr 2024
Response from FP on May 6, 2024
XishiYour opinion is very important to us.

10/10 Excellent

David, Indiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were excellent. Very clean and updated. Staff was wonderful. Byan's service at the pool each day was outstanding. Food and drinks were great under the all-inclusive package. Views of the beach, waves, and sunrises were perfect. Also was not crowded (did not need to wait on anything).
Stayed 4 nights in Apr 2024
Response from Andrea on Apr 15, 2024
Hello David!We are happy that you enjoyed your stay with us! :) also, we appreciate your feedback!

10/10 Excellent

Connor

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well thought out & made for a great experience.
Stayed 5 nights in Mar 2024
Response from VV on Apr 9, 2024
Hi, Connor, thank you for sharing your experience with us. We are very happy to know the best moments that you lived with us during your stay. We hope to see you very soon to have more moments. Have a nice day!

8/10 Good

Patricia Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t know some things were not all inclusive. Also The beach was horrible
Stayed 4 nights in Mar 2024
Response from VV on Apr 2, 2024
Thank you for sharing your experience with us! We hope to see you soon to make the best experiences for you in your next stay with us!

6/10 Okay

Kalateerth Devesh

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from VV on Mar 27, 2024
Thank you for sharing your experience with us! We would like to know more about your stay at the hotel to better serve you during your next stay with us. Have a great day

10/10 Excellent

ZONG J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from VV on Mar 26, 2024
Thank you for sharing your experience with us!

8/10 Good

Connie Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They tried to get us to do an hour timeshare. We declined but they kept insisting. They tried to make us feel bad because we said no. Otherwise the rest of the stay was very good. The room was next to new construction so during the day it was very noisy.
Stayed 5 nights in Mar 2024
Response from VV on Mar 25, 2024
Thank you very much for sharing your experience with us, it is very important to improve our service every day. We are sorry for the perception that the offer of our memberships left you with. We know that the next time you give us the opportunity we can change that perception and improve your experience with us even more. Thank you very much and have a great day

10/10 Excellent

sarkis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks excellent when we first checked in. Carlos helped us to check in. He spoke English very well. He was very helpful. He made me feel comfortable and I look forward to coming back to the same property in the future.
Stayed 3 nights in Mar 2024
Response from VV on Mar 25, 2024
Thank you for sharing your experience with us! We hope to see you very soon!

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and helpful. But somehow the communication between departments is a bit broken. We were told the wine gift for a VIP would be delivered upon arrival, but it was delivered on day #4 and after 4-5 times contacts from us at front desk and housing keeping call. But once it was delivered, the presentations was beautiful. We stayed at the hotel for most of meals. Food quality is good at a rating of 3.8/5 but hope it could be better at 4.5/5.
Stayed 5 nights in Mar 2024
Response from VV on Mar 21, 2024
Hello, Sylvia,Thank you very much for sharing your comments with us, they are very important to continuously improve our service. I appreciate the detail of your review and we hope to provide you with an optimal experience during your next stay with us.Best regards.

8/10 Good

Fabian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was very nice an clean , almost everything was great except for some of the management , stay away from time shares , they promise everything and it’s all a lie , manager is useless, the staff is amazing
Stayed 5 nights in Mar 2024
Response from VV on Mar 21, 2024
Hello, Fabian,Thank you for sharing your experience with us! We would love to know your complete experience and provide you with a new one to improve the vision you have.We hope to see you back with us very soon for new adventures.Best regards.

2/10 Terrible

DAYLIN

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The staff is very unprofessional , they are rude and have zero skill of customers satisfaction specially the Restaurants staff Also the supervisor Paul has no experience at all to deal with customers satisfaction
Response from VV on Mar 19, 2024
Dear Daylin,Thank you for taking the time to share your feedback. We deeply regret to learn of your recent experience with our staff. Your satisfaction is of utmost importance to us, and we sincerely apologize for any instance where our service fell short of your expectations.We understand the importance of professionalism and customer satisfaction, and we are committed to ensuring that all members of our staff are properly trained and equipped to deliver the highest level of service to our guests. Rest assured, steps will be taken to address the concerns you have raised regarding the behavior and skills of our restaurant staff and supervisor.We would like to extend our sincerest apologies for any inconvenience or frustration this may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall experience for our guests.We would be honored to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality that we strive to provide. Please do not hesitate to reach out to us directly if there is anything we can do to further address your concerns or assist with future arrangements.Warm regards.

2/10 Terrible

Elayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yo y mi familia fuimos celebrando unos 15 años y la experiencia fue horrible. El servicio del hotel pésimo , Éramos un grupo de nueve personas y tuvimos que esperar 45 minutos para cenar en un restaurante japonés el cual luego de la espera nos dijero que podían sentarnos juntos. Imagínese venir a compartir solo una semana en familia y tener que estar comiendo por separado, le explicamos la situación y nos dijeron muy groceramente que no se podía . Tratamos en el restaurante italiano a ver cómo nos iba y pues todo fue peor, la comida súper mala y el mesero perdido nos dio unos precios por las botellas de vino y luego nos dio otro por la misma bebida. Según ellos este hotel es muy familiar pero les digo yo que de familiar no tienen nada realmente no se los recomiendo. Me siento muy decepcionada al viajar 8 horas hazta acá .
Response from VV on Mar 19, 2024
Querido huésped,Muchas gracias por compartirnos su vivencia con nosotros. Le comentamos que sólo uno de nuestros restaurantes tiene reservaciones (Rosato), por lo que hubo una confusión al realizar la reservación para su comida familiar dentro de Sushi Sky Bar. Lamentamos profundamente esta confusión y las molestias que causó. Nos enfocaremos en pulir estos detalles para mejorar el servicio.Debido a la disposición del espacio, en el lugar no fue posible unir dos mesas, por lo que nuestros gerentes de AyB, así como de Recepción nos comentaron que se acercaron a ustedes y hasta se reunieron con ustedes para darle seguimiento cercano y óptimo al caso y mejorar su experiencia durante su siguiente visita.Esperamos que nos den la oportunidad de mejorar su visión y experiencia con nosotros. Estamos seguros de que podemos modificar esa percepción que tienen.Mientras ese día llega, estaremos trabajando muy duro para conseguir un día espectacular.Esperamos tengan un buen día.Caluroso saludo.

10/10 Excellent

Mary

Stayed 4 nights in Mar 2024
Response from VV on Apr 8, 2024
Thank you for sharing your experience with us!

2/10 Terrible

Kiannah-Nicole

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from VV on Mar 19, 2024
Thank you for sharing your opinion with us. We would love to know what your full feedback is so we can work on it, as we do every day, and improve it in the next opportunity you give us with your accommodation. We hope to see you very soon so you can live an improved experience.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing food and service. Would definitely come back!!
Stayed 4 nights in Mar 2024
Response from VV on Mar 19, 2024
Thank you for sharing your comments with us! We are hoping to see you very soon!Warm Regards.

10/10 Excellent

Kimberly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Service was excellent!
Stayed 5 nights in Mar 2024
Response from VV on Mar 13, 2024
Thank you for sharing your comments with us! We hope to see you soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful one of the best resorts I have stayed on.
Response from VV on Mar 11, 2024
Thank you very much! We are here to make your dreams a reality! Have a nice day!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from VV on Mar 8, 2024
Thank you for taking the time to rate us, Gregory. We look forward to seeing you again. Have a great day.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the best I have visited in Cabo, me and wife have been to Cabo every year. The staff and cleanliness is top notch and snorkeling is amazing.
Stayed 3 nights in Feb 2024
Response from VV on Mar 4, 2024
Hello, George.We appreciate your comments. We are very happy to have provided you with the best experiences in the destination. We look forward to seeing you next year.Have a nice day.

10/10 Excellent

McKenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel and staff. Every second of our stay was magical. Can’t wait to come back.
Stayed 6 nights in Feb 2024
Response from VV on Mar 4, 2024
Hello, thank you very much for your comment. We are happy to have offered you an extraordinary stay. We look forward to seeing you soon. Have a nice day.

10/10 Excellent

Ryan

Stayed 4 nights in Feb 2024
Response from VV on Mar 20, 2024
Thank you for sharing your experience with us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from VV on Mar 20, 2024
Thank you for sharing your experience with us! Se you very soon!Warm Regards.

6/10 Okay

chad

Stayed 7 nights in Feb 2024
Response from VV on Mar 20, 2024
Thank you for sharing your review with us!

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from FP on Feb 26, 2024
Hola, Bianca.Tu opinión es muy importante para nosotros.

6/10 Okay

Elena

The stay was ok, the problem was the noise at night, and the noise came from the staff running carts of laundry and dishes all night long down the hall, it sounded like a train station.
Stayed 5 nights in Feb 2024
Response from FP on Feb 23, 2024
Dear, Elena. Thank you for sharing your review with us. We have addressed your words to the whole team.

6/10 Okay

Swathi, Bellflower

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
I was really excited to go here and we had selected one of the most priciest room choice they had, expecting a really fun vacation. The hotel has very good reviews and seemed highly rated. But here below are some of the pros and unfortunately more cons: Pros: Clean facility Helpful staff Lots of restaurants choices Cons: - As soon as we checked in, even though it was 3pm, check in, we didn't get a room till 4-4.30pm. - Our room was almost a 10 min golf cart ride away!! So, all the entertainment, pool access, restaurants were far away from our room, and every time we had to step out, we needed to call for the golf cart. Which just seemed very inconvenient, but definitely a way for the resort to make extra money! Who carries that much small change $$ for tips! It was just not something we were prepared for. - Even though there were so many restaurants to eat at, we only ate at 3 restaurants, because all others had 1.5-2hrs wait time each time we tried! They don't take reservations, so cant really skip the wait. - Entertainment, I might add what entertainment?! The customer service was really poor. We didn't really see any entertainment because there wasn't enough information about it! - We tried to book an excursion via the concierge at the hotel, and they tried to rip us off by charging an additional $150. We booked the same excursion directly from the website! - Been a VIP Silver Elite member at Expedia gives me some benefits - which I did not end up getting!
Stayed 3 nights in Feb 2024
Response from FP on Feb 22, 2024
Dear Swathi,Thank you for taking the time to share your recent experience at Grand Fiesta Americana Los Cabos. We truly value the feedback from our guests, and we’re deeply sorry to hear that your stay did not meet the high standards we strive for.We’re pleased to know that you found our facility clean our staff helpful and that you appreciated the variety of restaurant choices available. Your positive remarks about these aspects are genuinely appreciated.Warm regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 3 nights in Feb 2024
Response from FP on Feb 22, 2024
Thank you for sharing, Laura!

10/10 Excellent

Julie Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent food. Great snorkeling right on the beach. Nice pools. Great selection of restaurants. Bring good binoculars to see the many whales from hotel balcony/beach. It was an incredible site. Highlight of my trip. Room was beautiful. Great staff.
Stayed 5 nights in Feb 2024
Response from FP on Feb 15, 2024
Hello, Julie Ann!Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food! Very clean! Friendly staff!
Stayed 5 nights in Feb 2024
Response from FP on Feb 15, 2024
Thank you, Lori!We hope to see you again soon.

10/10 Excellent

Adriana

Traveled with family
Liked: Property conditions & facilities
I love the staff everyone was friendly and helpful. If you look lost they ask you if you need something or are looking for something. They do care about their guest.
Stayed 3 nights in Feb 2024
Response from FP on Feb 15, 2024
Thank you, Adriana!It would be an honor to host your next visit!

6/10 Okay

Sheritta Baldwin, Raeford

Traveled with partner
beautiful location
Stayed 4 nights in Jan 2024
Response from FP on Feb 15, 2024
Thank you, Sheritta!It would be an honor to host your next visit.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was fantastic. The dining options and pools were second to none.
Stayed 9 nights in Jan 2024
Response from FP on Feb 15, 2024
Hello, Jeffrey!Thank you for sharing with us, it would be an honor to host your next visit.

10/10 Excellent

Daniel, Noblesville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Nothing bad to say.
Stayed 4 nights in Jan 2024
Response from FP on Jan 30, 2024
Thank you, Daniel!It is a pleasure to have hosted your visit. We hope to see you very soon again.

10/10 Excellent

Brooke

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful. The food and drinks were great, as well as all of the staff.
Stayed 1 night in Jan 2024
Response from FP on Jan 30, 2024
Dear, Brooke.Thank you for sharing your review. It would be an honor to host your next visit.

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Definitely more of a family and child friendly resort which is great if you have kids but not if you want an adult child free vacation.
Stayed 4 nights in Jan 2024
Response from FP on Jan 30, 2024
Dear, Kristina.Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit to Los Cabos.

8/10 Good

JINYOUNG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and relaxing
Stayed 5 nights in Jan 2024
Response from FP on Feb 2, 2024
Thank you, JinYoung.It would be an honor to host your next visit.

6/10 Okay

Ajay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
1. They really push you for 3 hours to get the timeshare they say no pressure but its nothing but 2. Food for vegetarians is very very limited 3. Staff overall was excellent
Stayed 4 nights in Jan 2024
Response from FP on Jan 26, 2024
Dear, AjayThank you for sharing your review with us, it is very important as it helps us in our constant improvement.It would be an honor to host your next visit.

4/10 Poor

Michael

Stayed 7 nights in Jan 2024
Response from VV on Mar 20, 2024
Thank you for sharing your comments with us! We will be working to improve our service during your next stay!

8/10 Good

Nandan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were very unhelpful and asked for money for every request like late checkout etc.
Stayed 2 nights in Jan 2024
Response from FP on Jan 26, 2024
Dear, Nandan.We'll be happy to address your concern to the team. It is important to let you know that an early or late check-in, has an additional cost and its subject to availability. It would be an honor to host your next visit.