Exterior

Reviews of Best Western Post Inn

2.5 out of 5
Best Western Post Inn
1011 N Broadway Street, Post, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 262 out of 572 reviews" "
Rating 8 - Good. 218 out of 572 reviews" "
Rating 6 - Okay. 46 out of 572 reviews" "
Rating 4 - Poor. 22 out of 572 reviews" "
Rating 2 - Terrible. 24 out of 572 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Steve,We appreciate you choosing our hotel for your stay. If there were any aspects that did not meet your expectations, please don't hesitate to contact us directly so we can address them effectively. We hope to welcome you back in the future for an even better experience.

8/10 Good

Joy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the fact that it was quiet. The bed was a little tall for me b/c I am a short person.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Joy,We appreciate your feedback on our hotel's location and peaceful ambiance. We understand that bed height preference can vary among guests. Your comments will be shared with our team for future considerations. Thank you for choosing to stay with us - we hope to welcome you back on a future visit.

10/10 Excellent

Sylvia, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Sylvia,Thank you for your kind feedback about our friendly staff. We always strive to provide exceptional service to our guests. Your positive comments will be shared with our team members. We hope to welcome you back in the future for another wonderful stay.

8/10 Good

Fred

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Limited choices in area, somewhat expensive.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Fred, Thank you for sharing your feedback with us. We strive to offer competitive rates in line with the market and apologize if you found our prices to be higher than expected. While our location may have limited options, our team is always here to assist guests in exploring nearby attractions and dining choices. We appreciate your patronage and hope to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Laurie,We appreciate you taking the time to rate your recent stay with us. We are glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, please do not hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for an even better stay.

10/10 Excellent

MaryJane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find & lots of parking. Nice rooms. Nice staff.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello MaryJane,Thank you for your positive feedback! We're thrilled to hear that you found our hotel easy to locate and that you enjoyed our parking facilities. It's also great to hear that you found our rooms to be nice and that our staff provided excellent service. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We appreciate your input and will use it to improve our services for future guests.

4/10 Poor

Colton

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price paid was misleadingly high for what this was. Rooms were very musty and felt dirty. Junction boxes for the outlets had been ripped out, which is nerve-racking on a couple fronts… water in the bathroom perpetually dripped. Lights flickered and sometimes power would go out. Staff was nice, ice machine worked well. Overall, place just felt gross, which I’d expect if we didn’t pay a lot, but we paid a lot..
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Colton, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all of our guests. We appreciate your kind words about our staff and the ice machine. We will take your feedback into consideration to make necessary improvements. We regret that this was not the experience you were expecting and we value your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. Our team strives to provide exceptional service, and we are thrilled that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I searched Expedia for a rent near me with a bar and or restaurant. This hotel turned out to be 52 miles from where I was had no facilities whatsoever did not even have working vending machines. They gave me a smoking room I asked for non-smoking they said they could not accommodate me although the parking lot was virtually empty.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Michael, We apologize for any inconvenience you may have experienced during your stay. We strive to meet our guests' expectations and regret if we fell short in this instance. It's important to note that our hotel is located in a different area from your search criteria, and our amenities are listed on our website. Please feel free to contact our management team directly with any further concerns you may have.

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Sean,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We value your patronage and hope to welcome you back again in the future.

8/10 Good

Justin

Stayed 1 night in Oct 2023
Response from Manager on Dec 7, 2023
Hello Justin,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us and enjoyed your time here. If you have any feedback or suggestions, please do not hesitate to reach out to us directly. We value your input and would love to hear from you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Dec 7, 2023
Hello Robert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If you have any further feedback or need assistance in the future, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Angelita,We appreciate you taking the time to rate our hotel. We are delighted to hear that you had a great experience during your stay with us. If there is anything else we can do for you, please don't hesitate to reach out. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was fine. However, there was a turn off in front of the establishment for RV's that have alot of pot holes. I am not sure that property is Best Western's. But our stay was great.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Kimberly, Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the condition of the turn off for RV's. We will ensure that this is brought to the attention of the appropriate department for improvements. We are glad to hear that you had a great stay with us and we hope to welcome you back again in the future.

10/10 Excellent

Keliy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Nov 30, 2023
Hello Keliy,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Very clean
Very nice staff, clean Fred room, we just stayed overnight. Hot breakfast was nice, except the bacon😣. I’d definitely go back if ever in area again. Nice big lot to park our 26 foot Penske and tow.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Cynthia,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our staff friendly and our rooms clean. We're glad you enjoyed our hot breakfast, although we apologize for any disappointment caused by the bacon. We appreciate your suggestion and hope to welcome you back if you're ever in the area again. We offer ample parking space for large vehicles like your 26 foot Penske and tow. Safe travels!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop in Post.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Bob,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are thrilled to hear that you had such an exceptional experience during your stay. We strive to provide top-notch service to all our guests, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to stay
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Tom,Thank you for choosing to stay with us. We are thrilled to hear that you had a pleasant experience during your stay. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but i think 1 washcloth for 2 people is not enough linens
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Robin,Thank you for your feedback. We apologize for the inconvenience. We will make sure to provide additional linens for your future stays.

10/10 Excellent

TERRI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great location, reasonable price, clean comfortable room, good breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello TERRI,Thank you for your kind words! We're glad to hear that you enjoyed our convenient location, affordable rates, and comfortable accommodations. We hope to welcome you back soon!

10/10 Excellent

Richard M

Stayed 2 nights in Oct 2023
Response from Manager on Nov 16, 2023
Hello Richard M,Thank you for taking the time to leave a 5-star review! We appreciate your feedback and are thrilled to hear that you had an excellent experience at our hotel. We strive to provide exceptional service and are delighted that we met your expectations. We hope to welcome you back in the future for another memorable stay.

8/10 Good

Tina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Gave us a room near the exit for easy in and out with the dogs. Great price for a King Suite. Appreciated the extra room. Wish the room had a coffee table but otherwise great.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Tina,Thank you for choosing our pet-friendly hotel! We're glad you enjoyed the convenient location and spacious King Suite. We appreciate your feedback about the coffee table and will definitely take it into consideration.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, room comfort
No plug for the tub. Wanted to take a hot bath
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Robin,Thank you for your excessively positive rating! We are thrilled to have exceeded your expectations.

10/10 Excellent

Pacita

Traveled with family
Liked: Amenities
Staff were approachable, helpful and accommodating
Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Pacita ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for travelers, close enough to drive for Lubbock but more economical. Not much dining selections but what was there was good.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Sherri,Thank you for your positive feedback! We appreciate your kind words about our convenient location and affordable rates. We apologize for the limited dining options, but we're glad to hear that you enjoyed the food available. We hope to welcome you back soon!

10/10 Excellent

krista

Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello krista,Thank you so much for your kind review and for choosing to stay with us. We are thrilled to hear that you had a wonderful experience at our hotel. We always strive to provide impeccable service and a comfortable stay for our guests. It was our pleasure to have you as our guest, and we hope to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Dear Guest,Thank you so much for your exceptional rating! We're thrilled to have exceeded your expectations during your stay. We hope to welcome you back soon for another incredible experience.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay here again!
This was a clean hotel and the staff was friendly. The room was nice, just a little dated. Old style air condition in the window, which was OK I just wish it would have run all night instead of off and on all night. The bathtub was an insert and it was really small. The in room coffee was not good, but that is normal on most hotels. Most don't have a keurig! We didn't eat the breakfast but it did look awesome, they had protein like eggs and bacon. It looked really good.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Brian,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and comments about our breakfast. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Karen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked breakfast and helpfulness of the staff.I was not aware that booking through expedia,i could not change rooms. We were given a smoking room which was rough. I requested a move and they could not accomadate due to my booking through expedia. They told me next time to go through Best Western site. On the high side, the bed was great!
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Karen ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello David,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Stephanie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Robert,Thank you so much for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Bruce,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Julie

Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Julie,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Brett,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite, room was clean, bed was comfortable
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hi Kristen,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, comfortable room.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Barbara,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alexis at the front desk was amazing.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Dear Guest,Know that your voice is of tremendous importance to us and we value your comments about our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the money
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Reginald,We appreciate that you've taken the time to share with us regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Kaitlin,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello Kevin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. Good breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Wilma,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't expect to find this nice hotel in this two horse town. Was a very pleasant surprise. Staff was great too
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Neftali,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Jeff

Stayed 1 night in Aug 2023
Response from Manager on Sep 12, 2023
Hello Jeff,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post a Note
For a small community like Post, this hotel was excellent. It is older but has been kept up nicely. The pool was wonderful, rooms clean, & beds & pillows super comfortable.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Guest, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Carol,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Connie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Ashlee

Liked: Staff & service
wifi was down for the entire stay and also laundry was not available even though there website said laundry was on site
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Ashlee, Thank you so much for bringing to our attention the issues that you encountered with our WIFI. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and having blinds instead of curtains allowed the room to be very dark for a great night’s sleep.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Laura,Thank you for taking the time to share. We appreciate your feedback regarding our bed as well as our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.