Dear Kelly,We're truly sorry to hear that your experience fell short of expectations. We understand your decision and sincerely hope to have the opportunity to regain your trust in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Noemi,We sincerely apologize for your disappointing experience. Maintaining cleanliness and a comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to address these issues to ensure a better stay for our future guests.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Chad,We are sincerely sorry for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we take it very seriously. Immediate action will be taken to address the cleanliness and maintenance issues you encountered to ensure such incidents do not recur. We apologize for failing to meet your expectations. We hope to have the chance to regain your trust in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Jason,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We'll address the issues you've mentioned to ensure a more pleasant and updated experience for our guests in the future. We hope to have the opportunity to welcome you back with improvements.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Jason,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We'll address the issues you've mentioned to ensure a more pleasant and updated experience for our guests in the future. We hope to have the opportunity to welcome you back with improvements.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Thank you for taking the time to write about experience at the RED ROOF INN LUBBOCK. Lorina, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your clean room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Lorina, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Aubie,Thank you for taking the time to tell us about your experience at the RED ROOF INN LUBBOCK. The staff and I appreciate your 3/5 score. However, you indicated that the upkeep of the property was less than satisfactory, which was disappointing to hear. Nevertheless, your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with an even better experience the next time you're in the area. Very truly yours,Samantha Red Roof Management RediResponse Specialist

Dear Tyson, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Lubbock. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and welcome your 5/5 score. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Ryan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lubbock. We're very sorry you were unhappy with your experience. You indicated that you found there to be stains on the bedding, the floors and the curtains. Thank you for making us aware of these issues. Should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Curtis,Though we appreciate your perfect scoring of our Red Roof Inn Lubbock, you've indicated that your stay was hindered by the closure of the pool. We sincerely apologize for the inconvenience that may have been caused. Guest feedback, like yours, is important to us, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Sheree,We are sorry to hear your recent experience at the Red Roof Inn Lubbock did not meet your expectations, as you indicated that you felt our hotel was old and that you encountered some distasteful situations while with us. This is regrettable as this is nowhere near the standard that Red Roof upholds. We at Red Roof appreciate your business and truly value your feedback.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Esperanza, Thank you for choosing to leave a review of our RED ROOF INN LUBBOCK. The issue that you've mentioned is truly unsettling to see, as this is not the usual experience our guests have with us. We appreciate you making us aware of this and will use this feedback to improve our service going forward. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Jadelyn,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lubbock. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great views, nice and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lubbock. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your great stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jennifer, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

Dear Jessica,Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Arminda,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

Dear Guest,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest. We are distressed to see your rating. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager

Hello Helen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Amanda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Amanda,We sincerely apologize for the unacceptable behavior and inconvenience you experienced during your interactions with our front desk staff. Providing exceptional service to our guests is our utmost priority, and we deeply regret that we fell short of your expectations. Your feedback will be addressed with our team to ensure improvements are made in our service delivery. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Edgar,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Guest,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

Dear Miguel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Roger,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Miguel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Guest,We sincerely apologize for the distressing experience you encountered during your stay. The issues you've raised are unacceptable, and we deeply regret the inconvenience caused. Rest assured, we are addressing these concerns promptly to ensure a safer and more comfortable environment for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Jason,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Very truly yours,Red Roof Management

Dear Lucinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER LUBBOCK. We are happy that the service was great, however, we are sorry about the foul odor, unclean room and upkeep of the room. For more detailed information, please feel free to reach out to the front desk staff for more info. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

Hello Greg, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Richard,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear German,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Gabrielle,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Kim SmithRed Roof Inn & Conference Center Lubbock

Dear Edgar,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Pedro,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Dear David,We're delighted to hear that you gave us a 5-star rating and enjoyed the indoor scenery! Your satisfaction is our top priority. Thank you for your feedback, and we hope to see you again soon! Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Pamela,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced at the pool. We understand the importance of a pleasant environment for all guests, including families. We regret that the situation with noise occurred. We apologize for any discomfort caused and will address all the concerns to ensure our guests' privacy is respected. We value your input and hope to provide a more enjoyable experience during your future stays.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Aubrey,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & CONFERENCE CENTER LUBBOCK. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the situation you mentioned regarding your deposit and all the other features highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Darrell,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER LUBBOCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Monica,We sincerely apologize for the horrible experience you had during your stay. It is deeply disappointing to hear about the issues with the building's odor, non-functional air conditioning, toilet, and curtains. This is not acceptable, and we understand your concerns regarding your safety and comfort. We will investigate these matters thoroughly and take immediate action to rectify them. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We apologize for any inconvenience caused and hope that you will consider giving us another opportunity to provide a significantly improved experience in the future.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear BRUCE,We sincerely apologize for the negative experience you had at our hotel. It is highly regrettable to hear about the cleanliness issues and the behavior of our employees. This does not align with our standards, and we will investigate and address this matter immediately. We take your feedback seriously and will work diligently to ensure that such incidents do not happen again in the future. We apologize for the inconvenience caused and hope that you will give us another chance to provide you with the stay you deserve.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Darren Bringhurst,Thank you for your feedback. We appreciate your comments about our hotel serving its purpose despite being outdated. We are constantly working to improve our facilities and will take your comments into consideration. We apologize for any cleanliness issues you experienced during your stay and will address them with our housekeeping team to ensure a higher standard in the future. Your suggestion regarding the breakfast options is also noted, and we will evaluate it to provide a better dining experience for our guests. We value your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

Dear FarynFaryn,Thank you for appreciating our atrium with the large pool. We're glad you found it to be a pleasant area. However, we apologize for the inconvenience you experienced with the sink and tub stoppers. We apologize for any frustration caused by not being able to take a bath. We will address this issue promptly to ensure all amenities are in proper working order for our guests. Please accept our apologies, and we hope to have the opportunity to provide you with an improved experience on a future visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock

Dear Arnoldo,We apologize for the unacceptable condition of your room during your stay. It is disheartening to hear that the room was not cleaned and the blankets were dirty, as this does not meet our standards of cleanliness. We take your feedback seriously and will address this issue with our housekeeping team to prevent such incidents from happening again in the future. We apologize for the inconvenience caused and hope to have the opportunity to make it right on a future visit.Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock