Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from N

Posted May 27, 2016
素敵な女性のコンシアージュの方が着物姿で親切に迎えて頂き有り難いでした。部屋も清潔で設備も充実してました。皆さんに是非紹介したいです。
5 out of 5
by A verified traveler from 東京

日本人ならではのおもてなしがマカオでも

Posted May 19, 2016
ギラギラしたカジノとは一変、落ち着いた和のエントランス、着物スタッフの対応などとても居心地のいいホテルです お部屋の雰囲気、フリードリンクの種類、アメニティどれも大満足でした
5 out of 5
by A verified traveler

マカオでは一番

Posted May 11, 2016
Pros: 日本語対応、清潔、気配り
Location: ギャラクシーカジノが近く、また、プールが最高です
2度目の利用でしたが今回も快適でした。スタッフの対応が良く安心して過ごすことができました。やはり日本人には日系ホテルが一番ですね、気の付くところの感覚が同じなのでリラックスできます。また利用させてもらいます。
5 out of 5
by A verified traveler from Hong Kong

Posted May 3, 2016
Pros: C
The hotel doesn't have the funny fragrance used by other 5* hotels in Macau. It's more comfy to breathe there. The room is spacious and clean. We love the design.
5 out of 5
by A verified traveler from 日本

海外でウォシュレット最高

Posted Apr 27, 2016
Pros: 設備及び日本人スタッフの対応
Cons: 朝食会場の広さをもう少しゆとりのある部屋にしていただきたい。 タクシーがもっと拾いやすいとうれしい。
Location: ベネチアン方面に行きやすくなるような工夫(歩道橋)が欲しい
香港・マカオのホテルに色々宿泊しましたが アメニティー・設備が日本仕様で快適に過ごせました。 次回も選択すると思います。
5 out of 5
by A verified traveler from australia

Top class hotel with great room setup

Posted Mar 10, 2016
Top class hotel with a great setup in the room. I think was given a upgrade because my room was very spacious. It had a small kitchen, powder room and toilet plus a nice lounge room. The master bedroom was grand and the bathroom was a show stopper. The bathroom was equiped with a long double sink setup, double shower, freestanding large bath size jacuzzi and a wooden self contained sauna room. The main toilet was some electric Japanise toilet that could do all sorts of water sprays, pulses and drying modes. The room was super quiet because on the very thick glass that might have actually been double glazed and tinted. The only down side was the view was blurred because the glass was creating a slightly underwater effect because it was double and very thick. The hotel staff are magnificent and the lobby area is very peaceful. It's in the galaxy complex so a huge amount of high end shops are right outside the hotel and the casino is 10 metres away. Overall a very nice experience. I tried to book the next night which was a Saturday but it was sold out. I also tried to book the Sunday night but the room rate had jumped from $300 aus up to $2500 aus.
5 out of 5
by A verified traveler

good hotel, nice bathroom

Posted Mar 5, 2016
nice bathroom, good services. but check in is 3pm, and too many people check-in in afternoon
5 out of 5
by Chun Hung

This traveler left a rating score only Posted Mar 2, 2016 on Hotels
4 out of 5
by WAI LING

This traveler left a rating score only Posted Feb 26, 2016 on Hotels
5 out of 5
by hidehiko

This traveler left a rating score only Posted Feb 22, 2016 on Hotels