Posted Nov 5, 2016
Overall a comfortable stay. Glad we paid for lounge access as it was convenient. Service at executive lounge was prompt and efficient. Housekeeping standard was perfect; rooms were so well cleaned compared with most hotels we had stayed in.
Room and bed were comfortable. Shower pressure was fantastic and we were pleasantly surprised to find the Japanese washlet.
Three improvement points. First, internal communication can be improved. Check in was delayed due to their internal communication. I had contacted the hotel twice for non-smoking rooms but was still assigned smoking rooms upon. Staff tried to refresh the rooms to their best effort. We decided to compromise as we didn't want to be difficult. Second, quality of Japanese dishes can be better. For example, the most basic staple, rice, was not up to the mark which was truly disappointing for a Japanese hotel. Third, suggest for the variety of evening cocktail food to be changed on daily basis as it would have been boring if we had stayed longer. Otherwise, everything else was good.